レビュー (1,096)

総合評価
4.9
評価レベルごとの件数
  • 評価の95%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の0%は1つ星です
2023年2月27日

Still at the testing phase but this app seems perfect to handle our loyalty program. The level of customization of the interface seems great and everything can be translate in your own language.
On top of it, support was super responsive. Great experience!

京都 ちきりや
日本
アプリの使用期間:3日
Channelwillが返信しました 2023年2月27日

We’re so grateful for your 5-star review! Ease of use and customer service are our goals. Please feel free to contact us if
you have any problems.
-Mariadel

2023年2月24日

We have been paying other company approx $290 USD every month, same functionality feature which we use are provided by Loloyal and at no cost, good job Loloyal for helping merchant by providing this app and with great customer service. Yes we are keen to use more services from your company in the future even if it is paid. Thank you

DominionRoadPharmacy
ニュージーランド
アプリの使用期間:3日
Channelwillが返信しました 2023年2月25日

Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.

-Catherine

2023年8月27日

Stay very far away. The company is very dishonest , deceitful, & pushes to get you to provide them with full access to your shopify admin whenever you are experiencing an issue.

I was able to get their A.I. chat bot to explain that the reasoning why they wanted full access to the shopify admin was so they could edit miscellaneous code within' the theme of your store. In which no other app has ever asked for this amount of access, especially when I contacted them in regards to the order count they put in place is counting orders from other marketplaces, such as eBay, Walmart, Amazon, etc. & counting those orders to your allotment of orders they let you have per month. I simply just wanted them to make it so that the only orders that count are orders from actual members of the program & who are fully registered on our website. We do not want points being given out to customers from other marketplaces that have no access to the points.

What kind of coding would they do to our shopify theme if we granted them full access? Who is to say. But this is an issue that is part of their actual app, they DO NOT NEED ACCESS TO YOUR SHOPIFY ADMIN.

ZypherTrading
アメリカ合衆国
アプリの使用期間:3ヶ月
Channelwillが返信しました 2023年8月28日

Hello There,

We would like to extend our sincere apologies for any inconvenience caused during your recent interaction with our team. We have reviewed the conversation and identified a misunderstanding that led to the mistake. Please rest assured that our team upholds honesty and integrity in all our work, and we have no intention of accessing your store without your permission.

We understand that the request for access was made in order to ensure that our app is functioning properly on your website. However, we acknowledge that our representative made an error in judgment and we take full responsibility for this mistake.😢 We are committed to correcting the error and ensuring that it does not happen again.

In order to provide you with further assistance and address your concerns in detail, we have sent you an email. We hope that you will take the time to review the email and provide us with your feedback. We value your business and appreciate your patience and understanding.

Thank you for your continued support.

Best regards,
Nona- Customer Service Supervisor

2022年11月7日

Just installed the app, so need to try it first, but Mariadel from support was very helpful in answering all my questions. Please add Polish language to your app!

Ahoj Kawka!
ポーランド
アプリの使用期間:3日
Channelwillが返信しました 2022年12月3日

Thank you so much for taking the time to leave us this review, we are glad to be of service to you.

Loloyal Team

2023年5月28日

售后回复很快 ,有问题能及时解决,谢谢 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

fall-in&co
日本
アプリの使用期間:3日
Channelwillが返信しました 2023年5月28日

感谢您的客气话以及您花时间提供反馈。客户服务是我们的首要任务,因此我们很高兴我们实现了它!您的业​​务使我们的工作变得有价值。我由衷地感谢它。

- Nona

2022年11月15日

Great app! Mariadel helped me twice already and her support was fenomenal! I would definitely recommend trying it out if you want to get more engaged with your customers!

ELKEN
スウェーデン
アプリの使用期間:3日
Channelwillが返信しました 2022年12月1日

Hi,

We are touched knowing that you appreciate our service! It's always our pleasure to provide the best quality support that you deserve. On behalf of the Loloyal team, I want to say thank you for trusting us. We value you and your business, and we promise to do our very best every day to serve you better! We look forward to being of your service on your next endeavor.

Cheers to more success! ✨🥂

Catherine | Loloyal Team

2023年1月2日

Awesome customer service, super-fast response! Mariadel was extremely helpful and helped me get exactly what I needed. Thanks!

little wild crowns
アメリカ合衆国
アプリの使用期間:3日
Channelwillが返信しました 2023年1月3日

We appreciate you taking the time to write such a great review and providing your thoughts.
We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Mariadel

2023年4月3日

Great value for the price. Simple and nice designed. Perfect assistance from the team (Sophie & Mariadel)

SO'CUP
アラブ首長国連邦
アプリの使用期間:3日
Channelwillが返信しました 2023年4月3日

We’re so grateful for your 5-star review! Ease of use and customer service are our goals. Please feel free to contact us if you have any problems.

- Mariadel

2023年2月12日

Fantastic! Your support service is efficient and distinctive, with quick and friendly responses. !!!

ROKR
カナダ
アプリの使用期間:3日
Channelwillが返信しました 2023年2月12日

We appreciate you taking the time to write such a great review and providing your thoughts. We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.

-Mariadel

編集日:2023年3月14日

A lot of help full things and that's totally free!
We hope can improve more and more functionality as the resize of the opened widget soon!

EDIT
I am updating my review because the app has become pay-as-you-go and in the free plan, the functions are really limited and do not allow you to do anything. Too bad because the app was for me.

Clubhouse Statues
イタリア
アプリの使用期間:3ヶ月
Channelwillが返信しました 2022年12月20日

We are so glad you are loving our app. Thank you so much for the 5-star review, if you have any questions or issues encountered along the way, just let us know. You can reach us on the live chat anytime we are available 24/7.
-Catherine