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very great service and response time! had everything set up super fast! Nona was very helpful throughout
Thank you for your review, Rachel! We are thrilled to hear that you had a great experience with our service and that Nona was able to assist you effectively. 💗We appreciate your feedback and hope to continue providing you with excellent service in the future.💗
-nona🌻
App works as advertised but I have a handful of gripes which make my review 3 stars.
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1. Merging customer accounts in Shopify will not update the customer's points total in the app. That means you manually have to keep track of both account's points totals then manually adjust their balance after the accounts are merged. That's a little annoying.
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2. If a customer places a large order and then their order gets edited to remove some items, their points balance will not be adjusted to reflect this change in order total value. Which means if you reward based on order value (like I'm sure most of us do) you will have to manually adjust your customer's points again every time you edit an order. And these manual adjustments WILL be visible to the customer which doesn't look good on your store's part.
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3. On the app home page they have a 'sales generated by app' widget. As far as I can tell this is just the total amount of sales your store have had since the app was installed. (Maybe its every order which gets rewards, but since every order gets rewarded in our program by default its just a useless metric). There is no way to hide this or show/hide it based on Shopify Staff permissions. This means that any staff member in your organization who has access to the app will be able to see your store's lifetime sales figure since the app was installed (as will the Loloyal app developers). And this figure never seems to reset by month, week, etc... I promise that helping customers which their point's and rewards totals is something that even the lowest level permission staff member in your organization will have to do at some point so just be aware of this.
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Other notes, customer support is timely for basic questions. Widget customization seems to be better than most other rewards apps we have tried. The admin loads 99% of the time on first try. You can import / export customer points balances (importing was a little tricky for us but the support was able to help us get it sorted ).
Hello There,
Thank you for taking the time to share your experience with our Rewards app. We appreciate your detailed review and want to assure you that your feedback is incredibly valuable to us. We're sorry to hear about the challenges you've faced with certain aspects of the app, but we're committed to addressing your concerns and improving the app's functionality.🥺
We understand that merging customer accounts and adjusting points for edited orders can be frustrating, and we'll certainly take your feedback into account for future updates. We also appreciate your comments about the visibility of manual adjustments and the 'Sales Generated by App' widget, and we'll explore options to make these features more user-friendly.
We're thrilled to hear that you've had a positive experience with customer support, widget customization, and app performance. Your feedback on these aspects is encouraging, and we'll do our best to maintain this level of service.💝💝
We also appreciate your comments about the import/export feature and will continue to work on making this process smoother for users.
Once again, thank you for choosing our Rewards app, and please don't hesitate to reach out to our support team if you have any further questions or concerns. We're here to assist you and look forward to making the app even better for you and your customers.😇We also send you a direct email message I hope you may find the email well and we are looking froward for your feedback. 🥰🥰
servizio clienti eccellente
Grazie per il tuo feedback positivo! Siamo felici di sapere che il nostro servizio clienti ti abbia soddisfatto. Se hai domande o dubbi in futuro, non esitare a contattarci.🥰🥰
Best Regards,
Nona|Loloyal Team💎
I really like this app. It has been very helpful, they can answer my question within a few minitues.
Thank you so much for your positive review! We're thrilled that our app has been helpful and that our team has been able to provide quick and informative answers to your questions. We appreciate your support and look forward to continuing to provide excellent service.
- Joewelyn 🌹
Easy to use, basically has all the functions I need.The customer service patiently answered all my questions, and the key price is very affordable.
Thank you for taking the time to leave a positive review. We are thrilled to hear that you found our product easy to use and that our customer service team was able to assist you with your questions. We strive to offer affordable prices without compromising on quality. Thanks again for choosing our product!
-nona
Mariadel is great! Super fast - very happy with the service and app so are. I'm looking forward to setting everything up.
Dear firends at Drip. A Candle Company,
Thank you for your kind and really encouraging comment. That really encourages us to keep on improving our app and giving you better support!
If there's anything else don't hesitate to let us know~
Thanks again.😘
Best regards,
Loloyal Team
davvero fantastica su tutto e poi gratis...da non crederci!
Consigliatissima soprattutto per inesperti e prime armi
Merci pour la merveilleuse critique et d'avoir pris le temps de partager vos commentaires. Notre priorité est le service à la clientèle et nous sommes ravis d'avoir atteint cette marque! Des clients comme vous font de notre travail un plaisir. Merci beaucoup, se vous avez besoin d'aide, n'hésitez pas à nous contacter.
-Mariadel
Haven't had the app very long at all but So far so good. Quick customer service chat and my question was answered very well and promptly.
The customer support provided by Loyalty Rewards Referrals is also excellent. The team is always available to answer any questions or concerns that customers may have, and they are very responsive and helpful. This level of support can be invaluable, especially for businesses that are just getting started with the program.
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.
- Sophie
The app is easy to use. It is integrated with some other apps. Very helpful and friendly customer service.
We’re so grateful for your 5-star review! Ease of use and customer service are our goals. Please feel free to contact us if you have any problems.
-Mariadel