Loloyal: Loyalty Rewards Popup
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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Stay very far away. The company is very dishonest , deceitful, & pushes to get you to provide them with full access to your shopify admin whenever you are experiencing an issue.
I was able to get their A.I. chat bot to explain that the reasoning why they wanted full access to the shopify admin was so they could edit miscellaneous code within' the theme of your store. In which no other app has ever asked for this amount of access, especially when I contacted them in regards to the order count they put in place is counting orders from other marketplaces, such as eBay, Walmart, Amazon, etc. & counting those orders to your allotment of orders they let you have per month. I simply just wanted them to make it so that the only orders that count are orders from actual members of the program & who are fully registered on our website. We do not want points being given out to customers from other marketplaces that have no access to the points.
What kind of coding would they do to our shopify theme if we granted them full access? Who is to say. But this is an issue that is part of their actual app, they DO NOT NEED ACCESS TO YOUR SHOPIFY ADMIN.
Hello There,
We would like to extend our sincere apologies for any inconvenience caused during your recent interaction with our team. We have reviewed the conversation and identified a misunderstanding that led to the mistake. Please rest assured that our team upholds honesty and integrity in all our work, and we have no intention of accessing your store without your permission.
We understand that the request for access was made in order to ensure that our app is functioning properly on your website. However, we acknowledge that our representative made an error in judgment and we take full responsibility for this mistake.😢 We are committed to correcting the error and ensuring that it does not happen again.
In order to provide you with further assistance and address your concerns in detail, we have sent you an email. We hope that you will take the time to review the email and provide us with your feedback. We value your business and appreciate your patience and understanding.
Thank you for your continued support.
Best regards,
Nona- Customer Service Supervisor
售后回复很快 ，有问题能及时解决，谢谢 ！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！
感谢您的客气话以及您花时间提供反馈。客户服务是我们的首要任务，因此我们很高兴我们实现了它！您的业务使我们的工作变得有价值。我由衷地感谢它。
- Nona
Great app! Mariadel helped me twice already and her support was fenomenal! I would definitely recommend trying it out if you want to get more engaged with your customers!
Hi,
We are touched knowing that you appreciate our service! It's always our pleasure to provide the best quality support that you deserve. On behalf of the Loloyal team, I want to say thank you for trusting us. We value you and your business, and we promise to do our very best every day to serve you better! We look forward to being of your service on your next endeavor.
Cheers to more success! ✨🥂
Catherine | Loloyal Team
Awesome customer service, super-fast response! Mariadel was extremely helpful and helped me get exactly what I needed. Thanks!
We appreciate you taking the time to write such a great review and providing your thoughts.
We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Mariadel
Servizio di assistenza perfetto, eccellente, professionale, competente , l'operatrice Shan mi ha aiutato in tutto e ha trovato la soluzione al mio problema, davvero un servizio eccellente complimenti a Shan ottimo lavoro .
La ringraziamo molto per aver trovato il tempo di condividere la Sua esperienza con noi! Siamo entusiasti di sapere che ha trovato il nostro servizio perfetto e il nostro team eccellente, professionale e competente.
Shan e il resto del nostro team sono molto orgogliosi di fornire un'assistenza di alto livello ai nostri clienti e siamo lieti di sapere che Shan è stato in grado di aiutarla in modo efficiente ed efficace. Le sue gentili parole saranno condivise con Shan e l'intero team come riconoscimento per il loro duro lavoro e la loro dedizione.
Apprezziamo molto il suo feedback e il riconoscimento dell'eccezionale servizio offerto da Shan. Se in futuro avrà bisogno di ulteriore assistenza o avrà domande, non esiti a contattarci. Siamo qui per aiutarvi!
Grazie ancora per aver scelto Loloyal e ci auguriamo di potervi servire ancora in futuro.
Cordiali saluti,
Kim|Squadra di supporto Loloyal
Great value for the price. Simple and nice designed. Perfect assistance from the team (Sophie & Mariadel)
We’re so grateful for your 5-star review! Ease of use and customer service are our goals. Please feel free to contact us if you have any problems.
- Mariadel
Fantastic! Your support service is efficient and distinctive, with quick and friendly responses. !!!
We appreciate you taking the time to write such a great review and providing your thoughts. We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Mariadel
Great service, customer care quick to response in a friendly manner. The app is fairly easy to use and have great functions to attract and keep your customers.
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.
-Catherine
A lot of help full things and that's totally free!
We hope can improve more and more functionality as the resize of the opened widget soon!
EDIT
I am updating my review because the app has become pay-as-you-go and in the free plan, the functions are really limited and do not allow you to do anything. Too bad because the app was for me.
We are so glad you are loving our app. Thank you so much for the 5-star review, if you have any questions or issues encountered along the way, just let us know. You can reach us on the live chat anytime we are available 24/7.
-Catherine
Handled my issue very quickly, definitely the best software and service I've used so far!
Thank you for your kind words and the 5-star review! We truly appreciate your feedback and are glad we could swiftly address your concern. In order to ensure recognition for their exceptional support, could you please provide us with additional details or the approximate time frame when you reached out for assistance? This will help us identify the agent who provided you with such excellent service ;). Thank you once again for your feedback!
Best regards,
Loloyal Support Team