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1. All of their customer support are sort of idiots and product morons and they do not help to solve anything instead they give you stupid suggestion that they think on a whim.
2. They company do not know how to come up with any useful e-com features, can only rely on customer suggestion — 'design by committee' , they also do not know how to pick and choose the best feature that tailor for most e-com business, thus they will delay your business growth and waste your money on dumb features that got voted by other morons that do not even know your business.
3. this is not even a high tech company, they are so incompetent. They could not even design a form to change text color thoughtfully on their reward widget and I have to request JUST A TEXT COLOR CHANGE , IT HAS TO BE DONE BY ENGINEERS, INSTEAD OF ON THE UI AND IT HAS BEEN THE ENTIRE DAY, NOTHING HAS CHANGED . In addition, their support is a fucking moron that wasted me like 1 hour to explain BASIC ENGLISH TO HER, because she keep asking me irrelevant questions when I simply state my request.
4. Last, THEY ARBITRARILY change their plan tier instead of INFORM THIER CUSTOMER — ME in time, they are just shady and NOT TRANSPARENT, because they suddenly raise their stupid price, they fucked up my original plan, and I wasted again a few hours ask questions about something THEY SHOULD HAVE EXPLAINED TO ME IN ADVANCE!! Btw, this stupid company is running by a bunch of Chinese mandarin speaker, thus they are struggling in a professional settings, and struggle at UX/UI and product.
I really suggest you should use AMERICAN tech products for it's professional design and support, because you want to focus on your business Instead of their incompetence.
Hello there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustrations you’ve experienced with our customer support, product features, and communication. Your concerns are very important to us, and we deeply regret that we have not met your expectations.
We strive to provide knowledgeable and helpful support to all our customers, and it's clear that we fell short in your case. We apologize for the inconvenience this has caused. We will review this interaction as a learning opportunity and use it to improve our training and processes, ensuring our team can address your needs more effectively in the future.
We value customer feedback and regularly incorporate suggestions to improve our platform. However, we understand that not every feature will align with every business’s unique needs. We are committed to better understanding the diverse requirements of our customers and prioritizing features that deliver the most value to the majority. Your feedback will help us refine our approach to feature development.
We also regret the delay and inconvenience caused by the text color change request. Our goal is to make our platform as user-friendly as possible, and it seems we missed the mark in this instance. We will investigate this issue further to streamline similar requests and enhance the overall user experience.
We are committed to fostering an inclusive environment and ensuring that all team members are equipped to deliver exceptional service and support.
We understand your frustration, and we are committed to addressing the issues you’ve raised. One of our team members will reach out to you to discuss your concerns further.
Thank you again for your valuable feedback. We are dedicated to improving and providing a better experience for all our customers.
Best regards,
Loloyal Support Team
I have just had the most appalling chat with Sophie that I can't believe even happened. She just continued to argue with me even after I asked to speak to someone else several times. The issue started when my customer didn't receive their points for their birthday.
My customers birthday was on 11 June. She input her details on 21 April (50 days before her birthday) This app says you must enter your birthdate at least 30 days prior to your birthday in order to receive the points. I have a whole transcript of an argument with Sophie trying to explain that 50 days is AT LEAST 30 days before her birthday. Sophie insists that in order to receive birthday points the customer had to input their birthday WITHIN 30 days of their birthday.
We went around in circles I don't know how many times. She even sent me a screenshot of the Oxford dictionary trying to prove her point but which actually proved mine. The upshot of all this is they have lost a customer. I'm still in shock about the terrible service.
They need to update the instructions from "Customers must enter their birthday at least 30 days in advance to receive birthday points." to say WITHIN 30 days NOT AT LEAST 30 days.
Dear Valued Customer,
We apologize for the unpleasant experience you had with me on our customer service team. I understand your frustration regarding the issue with your customer's birthday points and we take full responsibility for the miscommunication that occurred.
Upon reviewing the situation, we have updated our instructions to clarify that customers must input their birthday within 30 days of their birthday in order to receive the points. We appreciate your feedback and will use it to improve our services in the future.
We hope to have the opportunity to regain your trust and business in the future.
Sincerely,
Sophie | Loloyal Support
Stay very far away. The company is very dishonest , deceitful, & pushes to get you to provide them with full access to your shopify admin whenever you are experiencing an issue.
I was able to get their A.I. chat bot to explain that the reasoning why they wanted full access to the shopify admin was so they could edit miscellaneous code within' the theme of your store. In which no other app has ever asked for this amount of access, especially when I contacted them in regards to the order count they put in place is counting orders from other marketplaces, such as eBay, Walmart, Amazon, etc. & counting those orders to your allotment of orders they let you have per month. I simply just wanted them to make it so that the only orders that count are orders from actual members of the program & who are fully registered on our website. We do not want points being given out to customers from other marketplaces that have no access to the points.
What kind of coding would they do to our shopify theme if we granted them full access? Who is to say. But this is an issue that is part of their actual app, they DO NOT NEED ACCESS TO YOUR SHOPIFY ADMIN.
Hello There,
We would like to extend our sincere apologies for any inconvenience caused during your recent interaction with our team. We have reviewed the conversation and identified a misunderstanding that led to the mistake. Please rest assured that our team upholds honesty and integrity in all our work, and we have no intention of accessing your store without your permission.
We understand that the request for access was made in order to ensure that our app is functioning properly on your website. However, we acknowledge that our representative made an error in judgment and we take full responsibility for this mistake.😢 We are committed to correcting the error and ensuring that it does not happen again.
In order to provide you with further assistance and address your concerns in detail, we have sent you an email. We hope that you will take the time to review the email and provide us with your feedback. We value your business and appreciate your patience and understanding.
Thank you for your continued support.
Best regards,
Nona- Customer Service Supervisor
I downloaded this app because I read many good reviews, unfortunately, they didn't attend to my request as I have emailed multiple times. I haven't gotten started on the app yet because I am yet to receive any support despite all my emails
Firstly, I'd like to apologize for your experience you had. We will be taking steps internally to ensure this sort of interaction remains an isolated incident. At present, we have contacted you by mail, but we haven't received your reply yet. You can always find us through live chat, which is the fastest way. So sorry again for your bad experience.
Looking forward to connecting with you to re-establish the service-level we take pride in offering our merchants!
Kevin
Customer Success Manager
не работает, с начало все было хорошо, спустя время просто пустой экран в приложение, переустановил и дальше страница все время перезагружается без остановки, поддержке написал, спустя две недели ни ответа ни решения
П.С. Спустя две недели ничего не поменялось, установил снова и снова постоянно перезагрузка
Привет,
Спасибо, что сообщили нам об обновленном опыте работы с нашим приложением. Команда получила информацию о вашей проблеме, и наша команда рассмотрит проблему и устранит ее как можно скорее. Наш специалист по приложениям отправил хорошие новости о решении проблемы для всех пользователей, которые столкнулись с той же проблемой, что и вы, однако мы не получили от вас ответа, и, согласно проверке, мы пропустили отправку вам новостей, нам очень жаль, что наша агент пропустил, чтобы отправить вам продолжение. Команда проверит этот сценарий и больше такого не повторится. Нам очень жаль, что вы удалили наше приложение. Если вы дадите нам шанс, не могли бы вы снова установить наше приложение и увидеть, что проблема теперь решена? В то время, когда вы сталкиваетесь с этим, на нашей стороне есть ошибка, и мы рады услышать ваши отзывы. Мы обещаем, что эта проблема больше не повторится, и мы будем продолжать проверять наш пользовательский опыт.
Наш менеджер приложений отправил вам электронное письмо, не могли бы вы его проверить, и мы с нетерпением ждем вашего ответа. Спасибо за Ваше понимание.
С искренним извинением,
лояльная команда
I asked seven times over the course of 35 minutes to confirm the price. Let me be clear: this app isn't free. But they also refuse to reveal the actual cost. They kept saying "it's free for now for you to see all the features" over and over. So they wanted me to set everything up, invest my time and energy, for an app that could be $5 or $500 a month. Deceitful. I still haven't been told the cost, either.
Thank you for taking the time to leave us a review. We really appreciate your feedback.
I'm sorry that our customer service can't answer your questions perfectly, but I believe this is in a responsible attitude towards you.
Before the pricing strategy comes out, we won't promise our customers in advance.
In addition, we provide a very simple novice guide and a wealth of multilingual templates, so you don't need to spend a lot of time setting it up, which can usually be completed in a few minutes.
Again, thank you for your review and I look forward to connecting with you to resolve these issues.
Andy
Product Manager