Loloyal: Loyalty Rewards Refer
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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We decided to utilize Loloyal due to their integration with Shopify POS as we have both an online and in person presence. It wasn't until we set everything up that we realized HUGE misses by the app.
1. On the app points for both in-store and online purchases are shown as pooled BUT those points can't actually be combined. In store purchase points accumulate together to make monetary rewards and online purchase points accumulate together to make monetary rewards. The awards then can only be redeemed from where they originated. Ie points/rewards accumulated by online purchases can't be redeemed in store and vis versa. WHY???? It's the same customer purchasing from our brand why in the world would you not allow them to accumulate and redeem the points/rewards on both channels. And if not why would even show them as pooled at any point in the app.
2. There is a Loloyal app to download on Shopify POS yet when a new customer is checking out in-person they can NOT set up an account on the app for POS. So they have to go online to sign up but then can't even use the points they just earned online.
Our in-person locations are in many tourist towns so we love converting our in-person customers into online customers. We had hope Loloyal would be another way of converting to online but oddly enough NOPE.
With all this said I will say that the customer service has been extremely prompt which is much appreciated.
Hello there,
Thank you for your detailed feedback on the Loloyal integration. We sincerely appreciate your insight and understand your concerns regarding the points and rewards system. 🤗
We want to clarify a few key points:
Points Accumulation: Please know that any points your customers earn, whether through online or in-store purchases, are all accumulated into the same account. This means your customers will see a combined total of points, regardless of where they earned them.
Coupon Redemption: While points are pooled together, the key detail is that the coupons themselves are platform-specific. This means:
-A coupon earned from online purchases can only be used online.
-A coupon earned from in-store purchases can only be used in-store.
However, your customers can redeem their accumulated points to generate coupons on either platform—they just need to use those coupons in the place they were created.
We understand that this might not be the ideal scenario you were hoping for, and we’re here to support you as much as possible. Please don’t hesitate to reach out if there’s anything else you need. 🌹
Sincerely,
Sophie | Loloyal Support 🌹
**EDITED review after using for 11 months:
App has a lot of helpful features but their event planning feature doesn't work. It shows prematurely on the customers end and deceives them into thinking they're getting a point boost (when in fact, it's not live yet). After checkout, the points they receive is the normal point amount and not the future event boosted total. I think customers might think that's deceptive. You can plan point boost events but you would have to pause and activate them before it starts. I spoke to customer service that that's what she told me to do and thanked me for the feedback. The new pop up feature also doesn't work.
I set up this app in about a day and spoke to a couple different customer reps, they were all very nice and helpful. They guided me through set up and helped with a small customization where I needed the arrow color changed. I like that this app can reward points for subscribing to the newsletter and product reviews (with Judge.me integration).
Hello there,
Thank you for taking the time to update your review after using our app for 11 months. We appreciate your detailed feedback and the opportunity to address your concerns.
We apologize for the issues you've experienced with the event planning feature and the new pop-up feature. We understand how frustrating it can be when features do not work as expected. Our team is actively investigating the premature display of point boosts and the functionality of the pop-up feature to ensure they perform seamlessly for both you and your customers.
We appreciate your workaround of pausing and activating point boost events as advised by our customer service representative. Your feedback is invaluable to us, and we are committed to making these features more intuitive and reliable.
On a positive note, we’re glad to hear that our customer service team was helpful during your initial setup and customization process. It's wonderful to know that you found our app’s features, such as rewarding points for newsletter subscriptions and product reviews, beneficial to your business.
If you have any further questions or need additional assistance, please do not hesitate to reach out. We are here to support you and ensure you have the best possible experience with our app.
Thank you for your patience and understanding.
Sincerely,
Sophie | Loloyal Support 🌹
A lot of help full things and that's totally free!
We hope can improve more and more functionality as the resize of the opened widget soon!
EDIT
I am updating my review because the app has become pay-as-you-go and in the free plan, the functions are really limited and do not allow you to do anything. Too bad because the app was for me.
We are so glad you are loving our app. Thank you so much for the 5-star review, if you have any questions or issues encountered along the way, just let us know. You can reach us on the live chat anytime we are available 24/7.
-Catherine
I am still trying to figure this out. I will update my review when I get it finished. I have not had any luck as of yet.
Hi Bittersweet Herb Farm,
Thank you very much for taking your valuable time to leave a review for us. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.
Please don't hesitate to contact us again if you encounter problems or difficulties, we are so willing to help. You can reach us through our email and also via 24/7 live chat.
Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
Loloyal Team
je suis satisfait de l'aide que jai reçu merci .
Vraiment top !
Merci beaucoup pour vos commentaires et votre soutien ! Nous sommes ravis d'apprendre que vous avez eu une excellente expérience avec notre application et notre service. Vos commentaires comptent beaucoup pour nous et nous sommes heureux de savoir que nous répondons à vos attentes. Si jamais vous avez des questions ou avez besoin d’aide, n’hésitez pas à nous contacter. Nous sommes toujours là pour vous aider !
Best Regards,
Cassie | Loloyal Support Team
service client et aide au petit soin l'équipe est au top
Merci beaucoup pour votre soutien ! Nous sommes ravis d'apprendre que vous avez eu une excellente expérience avec notre application et notre service. Vos commentaires comptent beaucoup pour nous et nous sommes heureux de savoir que nous répondons à vos attentes. Si vous avez des questions ou si vous avez besoin d'aide, n'hésitez pas à nous contacter. Nous sommes toujours là pour vous aider !
Best Regards,
Cassie|Loloyal Support Team of Channelwill
Customer service is quick and so nice.
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team. We’re always here to help and make sure your needs are met quickly and warmly. 😊
Thank you for choosing, Loloyal!
Best Regards,
Kim|Loloyal Support Team of Channelwill
Good service of Grace, really professional and reply immediately. When we have other needs, she will also give feedback to their develop team.
Thank you for your kind words! We're thrilled to hear that Grace provided prompt, professional service and that she ensured your feedback reached our development team. We’re always here to support your needs and look forward to assisting you in the future!
Thank you for choosing, Loloyal!
Best Regards,
Kim|Loloyal Support Team of Channelwill
parfait, facile d'utilisation
Merci beaucoup pour votre retour ! 🌟 Nous sommes ravis d'apprendre que vous trouvez l'application facile à utiliser. N'hésitez pas à nous contacter si vous avez d'autres questions ou besoins – nous sommes là pour vous aider ! 😊
Veuillez agréer,
Kim|Loloyal L'équipe d'assistance de Channelwill
Très réactif, parle Français, au top je recommande
Merci beaucoup pour votre retour positif ! 😊 Nous sommes heureux de pouvoir vous accompagner en français et de répondre rapidement à vos besoins. Votre recommandation est très appréciée!
Cordialement,
Kim|Équipe d'assistance Loloyal de Channelwill
Amazing customer service. Thank you very much.
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our customer service. We're always here to help whenever you need us!
Thank you for choosing Loloyal!
Best Regards,
Kim|Loloyal Support Team of Channelwill
Wonderful customer service. Very knowledgeable and very helpful
Thank you for your amazing feedback! We're thrilled that you're enjoying the app's flexibility and that our support team was able to assist you so quickly. We're here to help whenever you need it!
Thank you for choosing Loloyal!
Best Regards,
Sophie| Loloyal Support Team of Channelwill
Appli au top, service client génial
Merci beaucoup pour votre retour ! 😊 Nous sommes ravis que vous trouviez l'application au top et que notre service client vous plaise ! 🙌 N'hésitez pas à nous contacter si vous avez besoin d'aide. Merci de faire partie de notre communauté ! 💖✨
Meilleures salutations,
Sophie|Loloyal Équipe d'assistance de Channelwill
Application intuitive et facile a configurer, Support hyper réactif, excellente application complète de loyalty.
Nous sommes ravis d'apprendre que vous avez trouvé l'application intuitive et facile à configurer. Notre équipe est toujours là pour fournir une assistance rapide et utile ! 🙌 Si vous avez besoin d'aide ou si vous avez des questions, n'hésitez pas à nous contacter. Merci d'être un utilisateur fidèle de notre application ! 💖✨
Meilleures salutations,
Sophie|Loloyal Équipe d'assistance de Channelwill
Traduit avec DeepL.com (version gratuite)
Thank you so much for leaving us a fantastic rating! We're thrilled to hear that you had a great experience with our app and service. Your feedback means a lot to us, and we’re happy to know we’re meeting your expectations. If you ever have any questions or need assistance, don’t hesitate to reach out. We're always here to help!
Best Regards,
Kim|Loloyal Support Team of Channelwill
Thank you so much for leaving us a fantastic rating! We're thrilled to hear that you had a great experience with our app and service. Your feedback means a lot to us, and we’re happy to know we’re meeting your expectations. If you ever have any questions or need assistance, don’t hesitate to reach out. We're always here to help!
Best Regards,
Kim|Loloyal Support Team of Channelwill
Good services , fast , Good price
Thank you for your review! We're glad to hear you’re pleased with our fast service and competitive pricing. If you ever need any further assistance, we’re here to help!
Best Regards,
Kim|Loloyal Support Team of Channelwill
very friendly customer service
Thank you for your kind review! We're thrilled to hear that you had a great experience with our friendly customer service team. We're always here to help! 😊
Best Regards,
Kim|Loloyal Support Team of Channelwill
Perfect
Thank you for your feedback! We're thrilled to hear that you think the app is perfect. We appreciate your support!
If you ever need anything, feel free to reach out.
Best regards,
Kim|Loloyal Support Team of Channelwill
ITS SO GOOD WORTH USING IT
Thank you for the enthusiastic feedback! We're so happy to hear that you're enjoying the app and finding it worthwhile. Your support means a lot to us!
If you ever have any questions or need assistance, we're here to help.
Best regards,
Kim|Loloyal Support Team of Channelwill
Bastante simples de configurar o usar
Gracias por su comentario. Nos alegra saber que nuestra aplicación es fácil de configurar y utilizar. Asegurarnos de que nuestros usuarios tengan una experiencia fácil y fluida es una de nuestras principales prioridades. Si tienes alguna pregunta o necesitas más ayuda para seguir utilizando la aplicación, no dudes en ponerte en contacto con nosotros. Estamos aquí para ayudarte.
Un cordial saludo,
Kim|Equipo de soporte de Loloyal
GOOD
Hello there,
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you had a positive experience.
We’re always striving to improve, so if there’s anything specific we can do to make your experience even better, we’d love to hear your thoughts. Your feedback is invaluable to us, and we’re committed to providing the best service possible.
Please feel free to reach out if you have any suggestions or if there’s anything else we can assist you with.
Thank you once again for your support!🙏✨
Best regards,
Sophie|Loloyal Support Team of Channelwill
Thank you for leaving us an excellent rating! We appreciate your support and look forward to serving you again soon!🙏✨
Best regards,
Sophie|Loloyal Support Team of Channelwill
Clean dashboard, user-friendly format, stylish view. Very happy with the customer service as well, quick response, friendly attitude and very helpful. Thanks much & Recommended!
Thank you so much for your kind words! 😊 We're thrilled to hear that you're enjoying the dashboard and finding it user-friendly and stylish. Our team is always here to help, and we're glad our quick response and friendly attitude made a difference. Your recommendation means a lot to us! 🙏✨ Thanks again!
Best regards,
Sophie|Loloyal Support Team of Channelwill
还不错。
感谢您的评论！ 😊 我们很高兴您对我们的服务感到满意。如果您有任何建议或需要帮助，请随时告诉我们。🙏
致以最诚挚的问候、
Sophie|罗洛亚 Channelwill 客户支持
Thank you for leaving us an excellent rating! We appreciate your support and look forward to serving you again soon!
Best regards,
Kim|Loloyal Customer Support of Channelwill
Great experience so far! Exceptional customer support and very very responsive!
Thank you so much for your wonderful review! We're delighted to hear that you've had a great experience so far and that our customer support has been exceptional and very responsive. Providing top-notch customer service is our priority, and it's fantastic to know that we've met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Kim|Loloyal Support Team of Channelwill
Great
Thank you so much for your fantastic review! We're thrilled to hear that you are pleased with our app. Your satisfaction is our top priority, and it's wonderful to know that we've met your expectations. If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to help!
Thank you again for your kind words and support to Loloyal.
Best regards,
Kim|Loloyal Support Team of Channelwill
very easy to set up and prices are reasonable, thanks!
Hello There,
Thank you for taking the valuable time to leave a review. We at the Loloyal team are delighted to hear you found setting up our service easy and that our competitive pricing met your expectations.
Your satisfaction is our top priority. We're always looking for ways to improve and would appreciate any specific feedback you might have on how we can further enhance your experience with Loloyal. Do you have suggestions for new features or areas where our support team could be even more helpful?😊
We look forward to hearing from you!
Thank you for leaving us an excellent rating! We appreciate your support and look forward to serving you again soon!
Best regards,
Kim
Loloyal Customer Support 🌟
Bonjour Jérémie,
C'est Kim de l'équipe d'assistance Loloyal de Channelwill. Merci d'avoir laissé un commentaire sur Loloyal ! Nous apprécions que vous ayez pris le temps de partager vos impressions.😊
Chez Loyloyal, nous nous engageons à créer la meilleure expérience possible en matière de récompenses. Nous cherchons toujours à nous améliorer et à garantir à nos utilisateurs la meilleure valeur possible.
Nous avons pris note de votre commentaire et aimerions en savoir plus sur votre expérience avec l'application jusqu'à présent. Y a-t-il quelque chose de spécifique que vous avez trouvé particulièrement utile, ou peut-être des fonctionnalités que vous n'avez pas encore explorées ?
Nous attendons avec impatience votre réponse et vous remercions de votre soutien !
Meilleures salutations,
L'équipe d'assistance de Loloyal
Best Loyalty app I've tested so far! Displays potential points on Product Pages! Great customer service. I'm very happy.
Thank you so much for your kind words! 🌟 We're thrilled to hear that you're enjoying our loyalty app and that our customer service met your expectations. Hearing that you're very happy makes our day! 😊👍 If you need any further assistance, we're always here to help. 🙌
Best regards,
Sophie|Loloyal Support Team
thanks
Thank you so much for your feedback! We appreciate your support. 😊👍 If you have any further suggestions or need assistance, feel free to reach out. 🙏✨
Best regards,
Sophie|Loloyal Support Team
I recommend Loloyal. Nove was very helpful, she worked fast to resolve my problem and ensured I didn't need help with anything else, and she was very professional. Thank you, Miss Nova.
PS. Sorry for my spelling and typing. my computer was messing up
Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a great experience with Loloyal and that Nova was able to assist you quickly and professionally. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best Regards,
Kim|Loloyal Support Team
So far so good... Easy to use & set up. Customer support was great too, Special thanks to Kim for her help.
Thank you for your positive feedback! 😊 We're delighted to hear that you found our app easy to use and set up. We're also glad that our customer support met your expectations. Special thanks to Kim for her exceptional assistance! 🙌 If you have any further questions or need more help, feel free to reach out. Thanks again for your support! 🌟
Best regards,
Sophie
Loloyal Customer Support 🌟
Thank you for leaving us an excellent rating! We appreciate your support and look forward to serving you again soon!
Best regards,
Sophie
Loloyal Customer Support 🌟
Great app indeed, easy to set up, I will monitor the progress and give more feedback.
Thank you for your kind review! We're delighted to hear that you find our app great and easy to set up. We appreciate your willingness to monitor the progress and provide more feedback. Your insights are invaluable as we continually strive to improve our app. If you have any questions or need assistance along the way, please don't hesitate to reach out. We're here to help!
Best Regards,
Kim|Loloyal Support Team
Great
Thank you for your kind words! We're thrilled to hear that you're enjoying our app and that you've had a positive experience with us. 😊👍 We're here to help whenever you need us!
Best regards,
Kim|Loloyal Support Team
Per ora ok
Grazie per il tuo feedback! Siamo felici che finora tutto sia ok. Se hai bisogno di ulteriore assistenza o hai domande, non esitare a contattarci. Siamo qui per aiutarti!
Cordiali saluti,
Mariadel 💗
Loloyal Customer Support 🌟
Thank you for the fantastic 5-star review! We appreciate your support and look forward to serving you again soon!
Best regards,
Sophie 💗
Loloyal Customer Support 🌟
Would depends after actually seeing how it works before asking to leave rating
Thank you for your review and feedback. We understand that it's important to see how a product works before leaving a rating. We appreciate your willingness to try our product and hope it meets your expectations.
Best regards,
Sophie 💗
Loloyal Customer Support 🌟
great
We're thrilled to hear that you had a great experience! 🎉 Thank you for your kind words! If you ever need anything else, feel free to reach out to us. 😊👍
Best Regards,
Sophie|Loloyal Support Team
its a great...!!
Thank you so much for your enthusiastic feedback! 😊 We're thrilled to hear that you're enjoying your experience with us! 🎉 If you ever need anything, feel free to reach out. We're here to help! 👍
Best regards,
Sophie 💗
Loloyal Customer Support 🌟
Servizio di assistenza perfetto, eccellente, professionale, competente , l'operatrice Shan mi ha aiutato in tutto e ha trovato la soluzione al mio problema, davvero un servizio eccellente complimenti a Shan ottimo lavoro .
La ringraziamo molto per aver trovato il tempo di condividere la Sua esperienza con noi! Siamo entusiasti di sapere che ha trovato il nostro servizio perfetto e il nostro team eccellente, professionale e competente.
Shan e il resto del nostro team sono molto orgogliosi di fornire un'assistenza di alto livello ai nostri clienti e siamo lieti di sapere che Shan è stato in grado di aiutarla in modo efficiente ed efficace. Le sue gentili parole saranno condivise con Shan e l'intero team come riconoscimento per il loro duro lavoro e la loro dedizione.
Apprezziamo molto il suo feedback e il riconoscimento dell'eccezionale servizio offerto da Shan. Se in futuro avrà bisogno di ulteriore assistenza o avrà domande, non esiti a contattarci. Siamo qui per aiutarvi!
Grazie ancora per aver scelto Loloyal e ci auguriamo di potervi servire ancora in futuro.
Cordiali saluti,
Kim|Squadra di supporto Loloyal
Just started but good app I'd recommend has a lot of cool features
Thank you for trying out our app and for sharing your positive feedback! We're thrilled to hear that you're enjoying the features so far. We're continuously working to improve and enhance the app to provide even more value to our users. If you ever have any questions or suggestions, feel free to reach out. We appreciate your recommendation and look forward to supporting you as you explore all the cool features our app has to offer!
Best Regards,
Kim|Loloyal Support Team
cool
👍 Awesome to hear that you found it cool! Thanks for the positive feedback! 😎✨
Best regards,
Sophie 💗
Loloyal Customer Support 🌟
Thank you for the fantastic 5-star review! We appreciate your support and look forward to serving you again soon!
Best regards,
Sophie 💗
Loloyal Customer Support 🌟
Nova was great until my power went out for maintenance. But thank you again for the help!
Thank you for the positive feedback! 😊 It is always our pleasure to help you in any way possible. Moreover, we are delighted to hear that you found Nova, our customer service representative, great! If you have any further questions or concerns, feel free to reach out. Happy using our service! 👍🚀 Happy using our App!
Best Regards,
Kim
Loloyal Customer Support 🌟
its goods so far
I'm glad to hear you're enjoying our service so far! 😊 If there's anything we can do to make your experience even better, feel free to let us know. We're here to help! 🛍️👍
Best regards,
Sophie 💗
Loloyal Customer Support 🌟
Thank you so much for the glowing five-star review! We're thrilled to hear that you had a positive experience with us. Your support means the world to us! 😊✨
Best Regards,
Sophie
Loloyal Customer Support 🌟
Thank you so much for the fantastic five-star rating! 🌟 We're thrilled to hear you had a positive experience. If there's anything specific you loved about our service, feel free to share. We appreciate your support! 🙌😊
Best Regards,
Sophie
Loloyal Customer Support 🌟
Thank you so much for the fantastic five-star rating! 🌟 We're thrilled to hear you had a positive experience. If there's anything specific you loved about our service, feel free to share. We appreciate your support! 🙌😊
Best Regards,
Sophie
Loloyal Customer Support 🌟
Super application, support client très réactif ! Je recommande
Merci beaucoup pour votre avis positif ! 🚀 Nous sommes ravis que vous trouviez notre application super, et nous apprécions votre mention du support client réactif ! 😊 Merci de recommander notre service ! 🌟
Meilleures salutations,
Sophie
Support client LoLoyal 🌟