レビュー (1,092)

総合評価
4.9
評価レベルごとの件数
  • 評価の95%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の0%は1つ星です
2023年10月8日

Trying now

Malema Tawas Lda.
モザンビーク
アプリの使用期間:19日
Channelwillが返信しました 2023年10月9日

Hello there,

Thank you for trying our app and sharing your thoughts in your recent review. We appreciate your feedback and are here to assist you if you have any questions or concerns. Your input is essential to us as we continuously work to improve the customer experience.

Best regards,
Sophie

2023年3月19日

Have just installed the app and Mariadel have been a great help! Am trying to navigate and it seems simple to use, but looking forward to more features soon!

Beauty Palettes
シンガポール
アプリの使用期間:14日
Channelwillが返信しました 2023年3月19日

Hi Doreen,

Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊 If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share.

You can follow our community to get our app roadmap 👉 https://loloyal.canny.io. Should you need any other support, please do not hesitate to contact us on Live Chat.💖

Best Regards,
Mariadel | Loloyal Team

2023年9月3日

good software

K1 Store
南アフリカ
アプリの使用期間:13日
Channelwillが返信しました 2023年9月20日

Hello there,

Thank you for taking the time to leave a review of our software. We appreciate your feedback and are pleased to hear that you found our software to be good.

If you have any further comments or suggestions on how we can improve our software, please do not hesitate to let us know. We are always striving to improve our products and services to better meet the needs of our customers.

Thank you again for choosing our software and we hope to continue providing you with quality products in the future. 😊

Best regards,
Sophie

2023年10月1日

I decided to try Loloyalty because their pricing seemed reasonable for a store just starting its loyalty program. The Starter level is sufficient and does almost everything I need; I've been frustrated before by apps that have a free or low-priced option only to find that the money-saving tier is crippled to the point of not being usable, but that's not the case here.

The app and its widget are highly customizable and I got them to reflect my site's style. The widget can be opened with a button or by using a URL. I have complete control over how many points are issued for each activity, whether it's transactional or social, again without any limits because I'm only on the Starter plan. Customer service has been available and friendly, and the developers seem very interested in customer input.

The weak points are the notifications and the referrals portion of the program. I understand they're working toward letting us customize the emails, which is good because it's needed. I've opted to turn their emails off altogether. It needs better integration with Shopify's email module and Flow so we can plan our own communications rather than depend on theirs.

I do like that the referral program lets me decide exactly what each party receives: I give the referring member points while the prospective customer gets a percentage off coupon, but you could just as easily change either to free shipping or a free gift. That said, the communications are terrible. If the member wants to send an email to a friend, it is so badly formatted as to be almost indecipherable. The landing page has zero branding and is so poorly translated that I am truly concerned that prospective customers will think it's a phishing attempt. Neither the referral link nor the discount code generated for the customer is exportable, so I can't create my own email campaign, and because the discount code is only available on the landing page, I can't opt to circumvent that. They mentioned that the referral link can be sent to Klaviyo, but what about those of us who don't use Klaviyo (and, for that matter, why only Klaviyo), plus that still requires us to use the terrible landing page. So, all of that is why I deducted a star.

Even though I have complaints and think there are serious issues that need to be resolved, I am mostly happy with and am still using the app.

Repurposed
アメリカ合衆国
アプリの使用期間:11日
Channelwillが返信しました 2023年10月2日

Hello There,

We would like to apologize for any frustration or inconvenience caused by the weak points in our Loloyalty program 🥲 that you have mentioned in your review. We appreciate your honest feedback and are working to improve our notifications and referrals portion of the program. We are also looking into better integration with Shopify's email module and Flow to provide our customers with more options for communication.🥺
We understand your concerns about the formatting and branding of our referral program and are taking steps to improve this aspect of our service. We will also explore ways to make the referral link and discount code more easily exportable for our customers who prefer to create their own email campaigns.😇
Thank you for your continued use of our app and for bringing these issues to our attention. We value your feedback and will do our best to address any concerns you may have in the future. And to let you know that we sent you an email. Would you mind taking a moment to check it out and respond when you have a chance? We appreciate your time and look forward to hearing back from you soon. 🥺Thank you!

-nona😇

2023年5月29日

La atención en la configuración y puesta a punto es muy buena.
Como punto negativo las traducciones muy mejorables.

NICO
スペイン
アプリの使用期間:約5時間
Channelwillが返信しました 2023年5月30日

¡Gracias por tomarse el tiempo de dejarnos su opinión! Nos alegra saber que ha encontrado nuestro servicio de atención al cliente útil durante la configuración y puesta en marcha. Lamentamos escuchar que las traducciones no han sido de su agrado y tomaremos en cuenta sus comentarios para mejorar en este aspecto. Agradecemos su apoyo y esperamos seguir brindándole una excelente experiencia. Si tiene alguna sugerencia o comentario adicional, no dude en comunicarse con nosotros. ¡Gracias de nuevo!
-Sophie

2022年11月28日

Still testing the APP. But so far APP is super easy to use and support is also helpful. Some minor things in term of customisability needs to improve for our needs though (font type, etc.)

SANVT
ドイツ
アプリの使用期間:約5時間
Channelwillが返信しました 2022年11月29日

Hi SANVT!

Thank you for your time to leaving us a review. Ease of use is what we've been working on, and customer service is what we've been working on as well.
In addition, regarding the feedback about font, we will continue to develop in the near future. If you are interested, you can follow our community to get our app roadmap 👉 https://loloyal.canny.io

Should you need any other support, please do not hesitate to contact us on Live Chat.💖

Best Regards,
Catherine | Loloyal Team

2023年1月7日

le service client est parfect, les reponces simples et rapides! l'apllication je dois ancor la tester mais elle a l'aire de être tés bien!

Libellula Collection
フランス
アプリの使用期間:約4時間
Channelwillが返信しました 2023年1月7日

Nous apprécions vos aimables paroles et le temps que vous avez pris pour nous faire part de vos commentaires. Le service client est notre première priorité, nous sommes donc ravis de l'avoir rempli ! Votre entreprise rend notre travail gratifiant. Je l'apprécie sincèrement.
-Catherine

2023年4月11日

Just uploaded it. I really like it thus far.... especially the fact that I can expire points. Give it a try.

Kim's Herbs & Detox Center
アメリカ合衆国
アプリの使用期間:約2時間
Channelwillが返信しました 2023年4月11日

Hello, Kim's Herbs & Detox Center! 👋 Thank you for providing us with your feedback, we appreciate it a lot. If you may encounter a problem while navigating the app, please kindly contact us, and we will assist you right away. If you have any opinions or suggestions we are interested in hearing them. If there is no problem and you are happy with our service we will be glad to hear about your latest experience. ☺️💛

- Pia

2022年12月8日

Just Added the app to the store. As of no it is good, working nicely. Also the customer service was good

Kerala Shopi
イギリス
アプリの使用期間:約2時間
Channelwillが返信しました 2022年12月9日

Thank you for your feedback! Hope you have explored more the app and if there are any questions feel free to contact us anytime. 🤗
-Catherine

2024年3月24日

its goods so far

Kitchenfinds
南アフリカ
アプリの使用期間:11分
Channelwillが返信しました 2024年3月26日

I'm glad to hear you're enjoying our service so far! 😊 If there's anything we can do to make your experience even better, feel free to let us know. We're here to help! 🛍️👍

Best regards,
Sophie 💗
Loloyal Customer Support 🌟