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Mariadel was very kind and I could get an answer shortly . It was satisfied experience.
I'm glad to hear that you had a positive experience and that Mariadel💖 was able to assist you quickly! Let me know if there's anything else we can help you with.💖💖
-nona💗
I decided to try Loloyalty because their pricing seemed reasonable for a store just starting its loyalty program. The Starter level is sufficient and does almost everything I need; I've been frustrated before by apps that have a free or low-priced option only to find that the money-saving tier is crippled to the point of not being usable, but that's not the case here.
The app and its widget are highly customizable and I got them to reflect my site's style. The widget can be opened with a button or by using a URL. I have complete control over how many points are issued for each activity, whether it's transactional or social, again without any limits because I'm only on the Starter plan. Customer service has been available and friendly, and the developers seem very interested in customer input.
The weak points are the notifications and the referrals portion of the program. I understand they're working toward letting us customize the emails, which is good because it's needed. I've opted to turn their emails off altogether. It needs better integration with Shopify's email module and Flow so we can plan our own communications rather than depend on theirs.
I do like that the referral program lets me decide exactly what each party receives: I give the referring member points while the prospective customer gets a percentage off coupon, but you could just as easily change either to free shipping or a free gift. That said, the communications are terrible. If the member wants to send an email to a friend, it is so badly formatted as to be almost indecipherable. The landing page has zero branding and is so poorly translated that I am truly concerned that prospective customers will think it's a phishing attempt. Neither the referral link nor the discount code generated for the customer is exportable, so I can't create my own email campaign, and because the discount code is only available on the landing page, I can't opt to circumvent that. They mentioned that the referral link can be sent to Klaviyo, but what about those of us who don't use Klaviyo (and, for that matter, why only Klaviyo), plus that still requires us to use the terrible landing page. So, all of that is why I deducted a star.
Even though I have complaints and think there are serious issues that need to be resolved, I am mostly happy with and am still using the app.
Hello There,
We would like to apologize for any frustration or inconvenience caused by the weak points in our Loloyalty program 🥲 that you have mentioned in your review. We appreciate your honest feedback and are working to improve our notifications and referrals portion of the program. We are also looking into better integration with Shopify's email module and Flow to provide our customers with more options for communication.🥺
We understand your concerns about the formatting and branding of our referral program and are taking steps to improve this aspect of our service. We will also explore ways to make the referral link and discount code more easily exportable for our customers who prefer to create their own email campaigns.😇
Thank you for your continued use of our app and for bringing these issues to our attention. We value your feedback and will do our best to address any concerns you may have in the future. And to let you know that we sent you an email. Would you mind taking a moment to check it out and respond when you have a chance? We appreciate your time and look forward to hearing back from you soon. 🥺Thank you!
-nona😇
Great
Thank you for your kind words! We're thrilled to hear that you're enjoying our app and that you've had a positive experience with us. 😊👍 We're here to help whenever you need us!
Best regards,
Kim|Loloyal Support Team
RAPIDOS, RESOLUTIVOS Y ATENTOS MUY CONTENTO.
¡Muchas gracias por tu reseña! 😊 Nos alegra saber que estás contento con nuestro servicio. Seguiremos trabajando para ofrecerte la mejor experiencia posible. 🚀✨
Saludos cordiales,
Sophie|Loloyal Equipo de Soporte
The customer service patiently answered all my questions. This software is very easy to use and it has all the functions I need.
Thank you for taking the time to leave a review! We're thrilled to hear that our customer service was helpful and that our software meets your needs. If you have any further feedback or questions, please don't hesitate to reach out to us.💗💗
-nona🌻
great easy to use
Thank you! 😊 We're thrilled to hear that you find our platform easy to use. If you have any questions or suggestions, feel free to let us know! 🚀
Best regards,
Sophie | Loloyal Support 💫
Seems good so far. Very helpful support and a developer that made requested changes quickly and without fuss
Glad to hear that! Providing efficient and effective support is important to us, and we always strive to make requested changes as quickly and seamlessly as possible. Let us know if there's anything else we can do to assist you.
-nona
A*****
Thank you so much for taking time to leave us a positive review! 😊 We're thrilled to know that you rated us A*****! You are awesome! If you have any further questions or concerns, feel free to reach out. Happy using our service! 👍🚀
Best Regards,
Kim
Loloyal Customer Support 🌟
This is my second times using this app in my second shop. The staff responded to me very quickly and assisted me in completing the settings immediately.
🌟 Thank you so much for choosing our app for the second time! We're thrilled to hear about your positive experience. 🙌 Our team is always here to assist you promptly and ensure a smooth setup process. 🚀 If you ever need further support, feel free to reach out. Happy selling! 🛍️💻
Best regards,
Sophie// Loloyal Support 💫
Very good customer service. He answered all my questions thoroughly and quickly and guided me in solving problems.
Thank you for taking the time to leave us a review. We are glad to hear that our customer service was able to assist you promptly and effectively. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help.
- Sophie 💖