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Quick response, perfect APP, worth recommending to everyone, looking forward to more new features：））.
We appreciate you taking the time to write such a great review and providing your thoughts. We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Mariadel
**EDITED review after using for 11 months:
App has a lot of helpful features but their event planning feature doesn't work. It shows prematurely on the customers end and deceives them into thinking they're getting a point boost (when in fact, it's not live yet). After checkout, the points they receive is the normal point amount and not the future event boosted total. I think customers might think that's deceptive. You can plan point boost events but you would have to pause and activate them before it starts. I spoke to customer service that that's what she told me to do and thanked me for the feedback. The new pop up feature also doesn't work.
I set up this app in about a day and spoke to a couple different customer reps, they were all very nice and helpful. They guided me through set up and helped with a small customization where I needed the arrow color changed. I like that this app can reward points for subscribing to the newsletter and product reviews (with Judge.me integration).
Hello there,
Thank you for taking the time to update your review after using our app for 11 months. We appreciate your detailed feedback and the opportunity to address your concerns.
We apologize for the issues you've experienced with the event planning feature and the new pop-up feature. We understand how frustrating it can be when features do not work as expected. Our team is actively investigating the premature display of point boosts and the functionality of the pop-up feature to ensure they perform seamlessly for both you and your customers.
We appreciate your workaround of pausing and activating point boost events as advised by our customer service representative. Your feedback is invaluable to us, and we are committed to making these features more intuitive and reliable.
On a positive note, we’re glad to hear that our customer service team was helpful during your initial setup and customization process. It's wonderful to know that you found our app’s features, such as rewarding points for newsletter subscriptions and product reviews, beneficial to your business.
If you have any further questions or need additional assistance, please do not hesitate to reach out. We are here to support you and ensure you have the best possible experience with our app.
Thank you for your patience and understanding.
Sincerely,
Sophie | Loloyal Support 🌹
Servizio di assistenza perfetto, eccellente, professionale, competente , l'operatrice Shan mi ha aiutato in tutto e ha trovato la soluzione al mio problema, davvero un servizio eccellente complimenti a Shan ottimo lavoro .
La ringraziamo molto per aver trovato il tempo di condividere la Sua esperienza con noi! Siamo entusiasti di sapere che ha trovato il nostro servizio perfetto e il nostro team eccellente, professionale e competente.
Shan e il resto del nostro team sono molto orgogliosi di fornire un'assistenza di alto livello ai nostri clienti e siamo lieti di sapere che Shan è stato in grado di aiutarla in modo efficiente ed efficace. Le sue gentili parole saranno condivise con Shan e l'intero team come riconoscimento per il loro duro lavoro e la loro dedizione.
Apprezziamo molto il suo feedback e il riconoscimento dell'eccezionale servizio offerto da Shan. Se in futuro avrà bisogno di ulteriore assistenza o avrà domande, non esiti a contattarci. Siamo qui per aiutarvi!
Grazie ancora per aver scelto Loloyal e ci auguriamo di potervi servire ancora in futuro.
Cordiali saluti,
Kim|Squadra di supporto Loloyal
I just started using this app but the customer service is already above and beyond: I received prompt assistance with my problem AND they preemptively addressed a problem I hadn't noticed yet. Thank you!
The app is very quick to set up and the steps are very easy to follow. Importing from another app was quick and easy and I went on the live chat and spoke to Catherine and she was very helpful and gave some great advice and recommendations.
We appreciate you taking the time to write such a great review and providing your thoughts.
We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Catherine
I really like this app. It is highly recommended to customize a really neat rewards program for your customers, referrals, and more.
Thank you so much for taking the time to leave us this review, we are glad to be of service to you.
Loloyal Team
Seems good so far. Very helpful support and a developer that made requested changes quickly and without fuss
Glad to hear that! Providing efficient and effective support is important to us, and we always strive to make requested changes as quickly and seamlessly as possible. Let us know if there's anything else we can do to assist you.
-nona
Fast service, no bugs, and exactly as expected. Impressed with the customisable options for the widgets
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
-Mariadel
Customer service is 1+ very quick to respond and get help very quickly. The APP is very good for my customers.
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.
-Catherine
still new to this app but the customer support is good, Mariadel helps a lot to solve my concerns and provide enough instructions for the app.
Dear firends at hisenior,
First of all, thank you for your kind and really encouraging comment. That really encourages us to keep on improving our app and giving you better support!
If there's anything else don't hesitate to let us know~
Thanks again.😘
Best regards,
Sealapps