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I love this app. The features are amazing and it's so simple and user-friendly to use (for someone who's not great with tech like me!). The customer service is also incredible - super fast and helpful every time. Thank you for providing such a great app for a rewards programme!
Thank you so much for your kind words! 😊 We're thrilled to hear that you love the app and find it user-friendly. It's wonderful to know that our features and customer service have made a positive impact. Your feedback means the world to us! 🌟 If you ever need any assistance, we're always here to help. Thank you for choosing our app for your rewards program! 🙌✨
Best regards,
Sophie|Loloyal Customer Support of Channelwill
This one is so much better than SMILE
I’ve been a SMILE user for two years, and this software not only has all the features that SMILE offers, but it also includes many that SMILE lacks. The interface is more user-friendly and smooth, and both the widget and launcher are outstanding and easy to customize. The best part is the price—it’s very reasonable. Another important point is the customer service, which is excellent! Although they don’t claim to be available 24/7, they often respond almost immediately.
If you’re still using SMILE, now is the time to switch to this app, it is Easier than you think to migrate(I spent more than one year to make this decision). They will carefully help you transfer your user data and ensure everything is done correctly.
One final suggestion: during the transfer, it would be great if the VIP tiers, points, and birthday information could all be handled in a single document. This might prevent any issues with the VIP tiers.
5 stars definitely.
Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you find our app to be a superior alternative to SMILE, and that you appreciate the user-friendly interface, customizable features, and reasonable pricing.
We're especially glad that our customer service has met your expectations, and we’ll certainly take your suggestion about handling VIP tiers, points, and birthday information during transfers into account to improve our service further.
Your 5-star rating means a lot to us, and we're grateful for your support. If you ever need anything, we're always here to assist you!
Best regards,
Kim|Loloyal Support Team of Channelwill
We changed our loyalty program because we were looking for an app that would allow us to have a multilingual experience for our customers. And we found it with Loloyal. The app is very easy to set up and use. The customer service is one of the best on the market. Thanks to Kim, Mariadel, Sophie and the whole team for helping us with all our questions. I would recommend this app without hesitation.
Thank you so much for your wonderful review! We're thrilled to hear that Loloyal met your needs for a multilingual loyalty program and that you found the app easy to set up and use. It’s fantastic to know that our customer service team, especially Kim, Mariadel, Sophie, and the rest of the team, were able to assist you with all your questions.
Your recommendation means the world to us, and we're here for you anytime you need further assistance. Thanks again for choosing Loloyal!
Best regards,
Kim|Loloyal Support Team of Channelwill
I had an excellent experience with Mariadel from LL: Loyalty Referrals Rewards support team! She was incredibly helpful in guiding me through the setup process and making sure I understood how to use the app effectively. Her patience, clear explanations, and professionalism made everything so much easier. I truly appreciate her dedication to helping customers, and I'm very satisfied with the support I received. Thank you, Mariadel, for your outstanding service!
Thank you so much for your kind words and for sharing your excellent experience with Mariadel! We’re thrilled to hear that she was able to guide you through the setup process and ensure you had a smooth experience with the app.
Mariadel takes great pride in helping our customers, and it’s wonderful to know that her patience, clear explanations, and professionalism made everything easier for you.
If you ever need further assistance, please don’t hesitate to reach out. We're here to help!
Best regards,
Kim|Loloyal Support Team of Channelwill
Excellent Experience
The implementation of the system went smoothly. The menu is intuitively designed and very clear. The integration looks truly outstanding and is crafted with a high level of professionalism. We are eagerly anticipating our customers' reactions to our loyalty program. What we appreciated the most was the warm welcome from the support team. We had a very pleasant interaction with Nova, who not only answered our beginner questions but also provided numerous helpful tips - and that with an unmatched response time. For example, we didn’t know that expected points could be displayed next to the price, offering our customers complete transparency in point collection. We think that’s fantastic, and thanks to Nova, we were able to integrate this feature right away. Overall, we are very satisfied so far and look forward to seeing how the program evolves.
Thank you so much for your detailed and positive review! We're thrilled to hear that your experience with our system has been excellent and that the implementation went smoothly. It's wonderful to know that you find our menu intuitive and our integration outstanding. We're especially pleased that Nova was able to provide you with a warm welcome and helpful tips, enhancing your experience further. The feature of displaying expected points next to the price for complete transparency is indeed fantastic, and we're glad you could integrate it seamlessly.
Your satisfaction is our top priority, and we're excited to see how your loyalty program evolves and how your customers respond. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Thank you again for your support and for choosing Loloyal.
Best regards,
Kim|Loloyal Support Team of Channelwill
Very impressed with the customer service from Nova! Fast and efficient information, she is a great asset to your customer service team :)
Thank you so much for your wonderful feedback! We're delighted to hear that Nova provided fast and efficient support. She truly is a valuable member of our team, and we'll make sure to share your kind words with her. 😊 We're always here if you need anything!
Best Regards,
Kim|Loloyal Support Team of Channelwill
Thanks to Nova who answered all my questions and helped us to set up the app!
Thank you for the kind words! We're thrilled to hear that Nova was able to assist you with setting up the app and answering all your questions. If you need any more help, feel free to reach out!
Thank you for choosing Loloyal!
Best Regards,
Kim|Loloyal Support Team of Channelwill
Although we've been using this app only for a little while as we're still at the very beginning of starting up a new business, so far even the free features of this app are enough for us to do almost everything we want for our customers online and they work well within Shopify. The customer service (via online chat) was also super helpful and replied very promptly to my super long question haha. Would 100% recommend this app :)
Thank you for taking the time to share your experience with our app! We're delighted to hear that even in the early stages of your business, our free features have been helpful and allowed you to accomplish what you need for your customers.
It's wonderful to know that our app is working well within Shopify and that our customer service team was able to assist you promptly, despite your "super long question"—we're always happy to help!
We're here to support you as your business grows, so please don't hesitate to reach out if you have any more questions or need further assistance. We look forward to continuing to serve you!
Best regards,
Kim|Loloyal Support Team of Channelwill
I am still researching the app but so far it is a nice app, with nice features that help me grow my business. Nice customer service that is very helpful and willing to think along.
Thank you so much for your kind review! 🌟 We're thrilled to hear that you're finding our app useful and that it's helping you grow your business. 😊 Our customer service team is always here to assist and support you. If you have any questions or need further help, please feel free to reach out. We're excited to continue working with you! 🚀👍
Best regards,
Sophie|Loloyal Customer Support of Channelwill
Kind and nice support team, beautiful design, easy to use and free & paid features are great!
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our support team and that you find the design beautiful and the app easy to use. It's fantastic to know that both our free and paid features are meeting your needs!
If you ever need further assistance or have any questions, don't hesitate to reach out.
Best regards,
Kim|Loloyal Support Team of Channelwill