Loloyal: Loyalty & Referrals

Support is rapid but I haven't started yet. I chose this program because it's free and works with Judge.me. I look forward to the cooperation. This enables me to use such a great program with a small shop (little turnover).

Support ist rasant, ich habe damit aber noch nicht begonnen. Ich habe mich für dieses Programm entschieden, weil es kostenlos ist und mit Judge.me zusammen arbeitet. Ich freue mich auf die Zusammenarbeit. Dies ermöglicht mir, mit einem kleinen Shop (wenig Umsatz) so ein tolles Programm zu nutzen.

日本語 日本円対応
The range of things that can be done is very broad and more than sufficient.
Points can be awarded for birthdays and memberships, and there are many ways to redeem points.
There seems to be no expiration date for regular points, but I didn't think that was a problem.
It means customers are making purchases for them.
Also you can set up limited time point increases, limited time points, etc.

What I would like to see improved
If possible, it would be nice if coupon codes could be entered automatically instead of being copied by the customer.
Also, there are a lot of places where the explanation is not quite clear enough, and it would be unfriendly if the store did not enter additional explanations.
Once it is set up first, the rest is fine, but I thought it would be confusing for customers if it is left as the default.
I also thought it would be nice if the size of the icons could be changed.

But all in all, I thought it was a pretty good app if the stores could take care of the details when setting it up.

Ottimo servizio client ti aiuta passo passo configurare accaunt ottimo, ti rispondono il qualsiasi momento

The support speed is fantastic and very helpful. Multi-lingual interface is pretty good, and the design looks sleek and clean.

Have just installed the app and Mariadel have been a great help! Am trying to navigate and it seems simple to use, but looking forward to more features soon!

good software

Loyalty rewards is beyond amazing so is this APP! It is very simple to use.The app works great. Amazing support! Absolutely recommended. The best support I had from a Shopify store app...

The customer support is amazing! They were patient with me, professional and sorted the minor issue I had quicky. The app is the best reward app I have found

I decided to try Loloyalty because their pricing seemed reasonable for a store just starting its loyalty program. The Starter level is sufficient and does almost everything I need; I've been frustrated before by apps that have a free or low-priced option only to find that the money-saving tier is crippled to the point of not being usable, but that's not the case here.

The app and its widget are highly customizable and I got them to reflect my site's style. The widget can be opened with a button or by using a URL. I have complete control over how many points are issued for each activity, whether it's transactional or social, again without any limits because I'm only on the Starter plan. Customer service has been available and friendly, and the developers seem very interested in customer input.

The weak points are the notifications and the referrals portion of the program. I understand they're working toward letting us customize the emails, which is good because it's needed. I've opted to turn their emails off altogether. It needs better integration with Shopify's email module and Flow so we can plan our own communications rather than depend on theirs.

I do like that the referral program lets me decide exactly what each party receives: I give the referring member points while the prospective customer gets a percentage off coupon, but you could just as easily change either to free shipping or a free gift. That said, the communications are terrible. If the member wants to send an email to a friend, it is so badly formatted as to be almost indecipherable. The landing page has zero branding and is so poorly translated that I am truly concerned that prospective customers will think it's a phishing attempt. Neither the referral link nor the discount code generated for the customer is exportable, so I can't create my own email campaign, and because the discount code is only available on the landing page, I can't opt to circumvent that. They mentioned that the referral link can be sent to Klaviyo, but what about those of us who don't use Klaviyo (and, for that matter, why only Klaviyo), plus that still requires us to use the terrible landing page. So, all of that is why I deducted a star.

Even though I have complaints and think there are serious issues that need to be resolved, I am mostly happy with and am still using the app.

I really like this app! It was just what I needed to give back to my customers when they've been loyal to my shop!