Loop Returns & Exchanges

Loop is a great app with tons of really useful features and has even better customer service! Rece was very responsive and went above and beyond to help us solve an internal issue asap.

Loop makes returns and exchanges really simple for our customers and our team. Everything works smoothly, and it’s helped reduce support tickets on our end. Their customer support is also excellent. Quick to respond, helpful, and easy to work with. Overall, it’s been a great addition to our store.

Loop is a fantastic returns partner to our small business!

We are able to e-mail Loop support with our queries and technical questions, they always get back to us quickly and go above and beyond, helping us to create the workflows and rules we need.

Ninthuga G at Loop has been a particularly helpful Merchant Support Specialist. Can't say enough great things about LOOP.

Great customer experience. Always super responsive and helpful.
We’ve had a great experience using Loop as our returns platform. The interface is clean and easy to navigate — both for our team and our customers. Setup was smooth, and the support team has been responsive whenever we’ve had questions. It’s helped us streamline returns, reduce back-and-forth, and improve the overall post-purchase experience. Highly recommend!

Loop has been our go-to for handling returns and exchanges. The app is straight forward once you get the hang of it. There is so much you can do to configure how you'd like to process returns and exchanges in your shop. Whenever I've needed assistance or just confirmation of what I understand, the team at Loop has been responsive, helpful, and really a pleasure to speak with. A special shout out to Rece who has provided nothing but top-notch support!

What can i say about Loop! You have transformed our retrurns game! Special shout out to Chica, Brooke and Ninthuga. Loop is not the cheapest solution on the market but you will not find better support. Feature packed and has helped us massively in terms of streamlining our returns process. Thank you to the amazing team over at Loop. We hope for a great partnership for many years ahead :)

Worst experience I’ve ever had with a Shopify app.

We attempted to get this app activated for 6–7 weeks and never even reached the point of being able to use it.

You cannot activate the app without a sales call, and that call is not onboarding it’s a commission-driven sales pitch designed to extract as much money as possible using vague, shifting “custom pricing.”

We were assigned a sales representative who was completely incompetent: emails went unanswered, pricing changed repeatedly, and terms were altered after agreements had already been made.

Almost every email contained a different price because they clearly didn’t understand their own product or pricing structure.

To put this into perspective:

We were initially told 30% revenue share on Checkout+ with no monthly retainer

After we researched and agreed, we were told “actually it’s 40% now”

Then we were quoted $800+ per month for a business processing around 120 returns per month and 2500-5000 tracking orders.

This is not normal, acceptable, or transparent. No serious business would agree to terms that change on a whim depending on how the agent feels on that given day.

As a result, this app wasted over six weeks of our time. I cannot even comment on whether the app itself is good, because we were never given access to log in or use it , purely due to the actions of a poor sales agent who had no idea what they were doing.

We escalated to management who were no better silent and non existent , I would advise seniors to look at the management actions who also took this personally never intervened never issued any response at all via email basically non existent. Instead of realising there was friction with myself and a sales agent they simply got the same agent to just keep sending me different prices... after we explicitly asked to speak to someone else.

That request was ignored. Instead, we received more emails from the same sales team with yet more inconsistent pricing. There manager who was head of Europe I believe is a very incompetent manger and its cost the company revenue, it hasn't cost me anything because we are now booked in with your competition. I am sure the owners of loop returns would love to see how your management handles situations like this because they were poor all around.

What makes this worse is that their Checkout+ revenue-share model is completely unnecessary. The make out its impossible to achieve anything like it, they are not being honest with you. Here's how you can do it yourself.

Any competent merchant can:

.Add a prepaid return label as a product - Tag this pre paid return as pre paid shipping.

.Offer it at checkout ( if on pro via a tick box ) or post-purchase sales ( post purchase sales will convert much better because the sale has already converted).

.Apply rules in ANY returns app so orders with that tag receive pre paid shipping and they are given a free label.

Zero revenue share required, all the money is yours and you have the exact same features.

.If you genuinely want Checkout+ functionality on your cart drawer, a competent Shopify developer can implement it in 2–3 hours and they can add the button under your original checkout button exactly the same as loop returns. Why give them a single piece of your revenue? You just saved 30-50% in commission for a 2-4 hour retainer cost... Don't be lazy.

We were told by sales that this takes “over a year” , which is absolute nonsense and clearly said only to justify their pricing , it's easy to achieve.

This company does not care if you are overpaying. They rely on sales pressure, opaque pricing, and commission-driven agents.

The constant “book a call” and “contact sales” messaging on the pricing page and the need for a activation code before you can do anything should tell you everything , because once you’re on that call, you’re negotiating with someone desperate for commission, not someone trying to help your business. Nothing like any other shopify app and I am surprised Shopify actually lets practices like this take place.

They love to say they’re a “Shopify partner.” So is almost every reputable app.

There are multiple alternative apps offering the same tracking and returns functionality, with:

.Clear pricing
.Better ratings
.No revenue-share traps
.No time-wasting sales gatekeeping

If I could give zero stars, I would. This review has nothing to do with the app’s functionality and everything to do with money-grabbing, commission-seeking sales agents who try to extract as much as possible before you even get access.

Do not waste your time. I lost six weeks of mine.

Truly one of the worst onboarding experiences I've encountered. They don't hop on a call with you to review how to set up returns correctly. Their documentation isn't easy to follow. It takes too long to get your "onboarding specialist" to respond to your emails. It took us weeks to setup...and we still haven't correctly configured it. Overall, a very frustrating experience.

We continue to be very happy with both the platform and the Loop team .Managing returns across multiple Shopify instances can be complex, but Loop consistently helps us keep things structured, efficient, and easy to scale.

Highlights:
Exceptional Support: The team remains incredibly responsive — every inquiry is handled with speed and clarity, even when it involves multi-store configurations.

Seamless Integration:
The platform integrates effortlessly with Shopify, and changes are deployed without disruption.

Continuous Improvement:
It’s clear that Loop listens to merchant feedback and evolves the product to meet real operational needs.

Loop continues to be a reliable and trusted partner for our post-purchase operations, and we highly recommend it to brands looking for both stability and first-class support.

Best in class app

The service from Ninthuga in particular was very helpful