Loop Returns & Exchanges , 153 reseñas

We use a full enterprise version of Loop, which this app is a part of. We love it. Great UI for customers and CX staff. Self-service workflows and customization that allow for various SKU-level outcomes on the fly. Reliable and detailed event data that is exportable. Constant product improvements, informed by feedback their team proactively gathers. The company has strong partnerships with Shopify and certain 3PLs and CX platforms. It can be pricier than other options, especially for smaller merchants, but the time savings Loop creates for our staff offsets the software costs.

This is the best returns app on Shopify easily. It has a super awesome customizable Returns Page, makes the entire return/exchange process super automated for the customer, and has features that help you to get more people to exchange instead of return. Their new analytics features are awesome as well! We have tried Returnly, Happy Returns, ReturnsMagic and this is the best by far!

Really great app! Our customers love the ease of using Loop for Returns and Exchanges. Also, love how quickly Loop has updates and is eager to hear feedback to improve the platform and customer experience.

Our customers love Loop, and we do too. A great user interface for admins and customers and abundant customization of returns and exchanges are why we chose the software in the first place. It's easily the best returns software in e-commerce.

One thing we love is that the Loop team continued to develop incredible features and consistently add value to what we were already paying for.

We've been using Loop for quite some time now, and it has completely changed our return/exchange game. New features are continually being introduced, and our account success manager is a gem! Overall, we've had a very positive and smooth experience with Loop. Would highly recommend!

Loop has been an amazing efficiency for our business! Processing each return manually with customers via email was not only time consuming, but also not the best overall experience for our shoppers. Loop has given us a customer-facing platform that is professional and user-friendly, and has giving our team a lot of valuable time back! Their communication is quick and helpful as well. Highly recommend!

Pleasure working with Taylor during the onboarding and setup process. She has been a delight to speak with and is very knowledgeable. Calls have been engaging and informative. This had made the transition to a new return portal a breeze. I know we are in good hands with Loop!

Seamless experience for our customers processing returns through Loop! Our CSM Erin is so great, she's friendly and always super keen to help with any issues and take onboard suggestions for new integrations. Overall very happy!

Loop has been a valuable partner to us. We switched over from their competitor less than a year ago, and their team has consistently gone above and beyond to ensure our business is well-positioned for success.

Have been using this app for the last year to help manage our overall returns function for a fashion apparel business. The functionality is designed to reduce cash refunds and drive higher retention metrics with more variant exchanges, upsells, bonus credit offers for exchanging and failing these options, and store credits (with a bonus attached). The platform provides an easy-to-use seamless interface for the customer while increasing retained revenue to reduce the overall financial impact on our business. The customer satisfaction rating has also been positively impacted through the platform. highly recommended for businesses looking to optimise the overall returns process of any eCommerce business