Reseñas (240)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 87% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 5% de las calificaciones son de 1 estrellas
21 de febrero de 2025

Very helpful customer service :)

LAMADECLOTHING.com
Estados Unidos
6 meses usando la aplicación
Loop respondió 28 de febrero de 2025

We appreciate your feedback! Our team is always happy to help. Thank you for sharing! 🙌

9 de enero de 2025

Excellent support

PAKA®
Estados Unidos
Más de 4 años usando la aplicación
Loop respondió 14 de enero de 2025

Your support means everything to us!
Thank you for the review 🤩🙌

6 de noviembre de 2024

Thornton on the support team has been a great help and helped me resolve my issues promptly! Thanks again, Thornton!

State and Liberty Clothing Company
Estados Unidos
Más de 1 año usando la aplicación
Loop respondió 18 de noviembre de 2024

Thank you for the review! 💙⭐️
So happy to hear Thornton has made such a positive impact. We’ll be sure to pass along your kind words to him!

21 de enero de 2025

The Loop team is always helpful in finding solutions!

needed.
Estados Unidos
Alrededor de 1 año usando la aplicación
Loop respondió 3 de febrero de 2025

Thank you for the 5 ⭐️'s! We're always here to help.

1 de noviembre de 2024

Really helpful support. Was really easy to find help and my issue was responded and dealt with in a very timely manner.

Surprizeshop
Reino Unido
9 meses usando la aplicación
Loop respondió 4 de noviembre de 2024

We love to help and make things simple for our merchants! Thanks for the review 💙⭐️

20 de febrero de 2025

Rece was wonderful!

Shibumi Shade
Estados Unidos
Alrededor de 2 años usando la aplicación
Loop respondió 28 de febrero de 2025

We’ll be sure to pass this along to Rece! Thanks for the shoutout 🙌

12 de noviembre de 2024

Easy to Use, Monitor and Process Requests.

Rest (CA)
RAE de Hong Kong (China)
Más de 1 año usando la aplicación
Loop respondió 18 de noviembre de 2024

Thanks for your positive feedback!
We’re so happy to know that Loop is working well for you. 💙⭐️

10 de septiembre de 2024

First, let's talk experience:

- Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process.
- Olivia (sales), Taylor (implementation), and Wendy (merchant success) have been lovely to work with. Each person we've worked with at Loop has been highly responsive, which I love — previous companies we worked with felt like emailing into the void.

Next, let's talk product:

- Both we and our customers LOVE the Shop Now feature. Most of our products don't have variants, so we were previously limited by variant-only exchanges.
- Our older customer love having the option for printerless returns in our various markets. This allowed us to replace a second app we were using for printerless returns in Canada and it helps us be accessible.
- The analytics reporting is in depth, while not requiring a data science degree. (If you know you know!)
- Loop has integrations with the rest of our tech stack, including our WMS. This is huge. I will say that the integration with Rise has been a bit buggy, but I believe that's a problem on the Rise side (not the Loop side).

Pricing:
- We were previously on a flat monthly fee rather than a pay-per-return model, and from a finance perspective, I much prefer the stability of monthly fees. That said, they're also rolling out a new model where technically the customer pays instead of the merchant.
- Only complaint is that the invoicing team sends the invoice the exact same day they automatically charge it, and since that amount can significantly vary, sometimes it leaves our finance team scrambling.
- Overall, there are certainly cheaper return platforms, but I think Loop provides enough value for the price that it charges. :)

Kate Hewko
Estados Unidos
8 meses usando la aplicación
Loop respondió 2 de octubre de 2024

Thank you for the glowing review! ⭐️💙

We’re thrilled to hear the onboarding process went smoothly and that our team was there to support you every step of the way. Equipping your team with the necessary tools to deliver seamless returns is always our goal, and we’re delighted to know our product is delivering just that!

We appreciate your feedback and will definitely share with the team!

30 de octubre de 2024

I appreciate Emma's help!

Vivamacity
Estados Unidos
Casi 3 años usando la aplicación
Loop respondió 4 de noviembre de 2024

We love hearing that Emma’s support was appreciated! Thanks for taking the time to leave a review 💙🙌

3 de octubre de 2024

Great app! Easy for our customers to use and their customer service is very helpful and responsive.

invisaWear®
Estados Unidos
Casi 4 años usando la aplicación
Loop respondió 15 de octubre de 2024

Thanks so much for the review! 💙⭐️

We're happy to hear the app is working well for your customers, and that our team has been able to provide the support you need.