Loop Returns & Exchanges

Exceptional Customer Service

Loop customer service is always ready to help!

Great customer experience. Always super responsive and helpful.
We’ve had a great experience using Loop as our returns platform. The interface is clean and easy to navigate — both for our team and our customers. Setup was smooth, and the support team has been responsive whenever we’ve had questions. It’s helped us streamline returns, reduce back-and-forth, and improve the overall post-purchase experience. Highly recommend!

Truly one of the worst onboarding experiences I've encountered. They don't hop on a call with you to review how to set up returns correctly. Their documentation isn't easy to follow. It takes too long to get your "onboarding specialist" to respond to your emails. It took us weeks to setup...and we still haven't correctly configured it. Overall, a very frustrating experience.

Their support is very prompt, and their team is knowledgeable and friendly!

Loop is a fantastic returns partner to our small business!

We are able to e-mail Loop support with our queries and technical questions, they always get back to us quickly and go above and beyond, helping us to create the workflows and rules we need.

Ninthuga G at Loop has been a particularly helpful Merchant Support Specialist. Can't say enough great things about LOOP.

Loop has been our go-to for handling returns and exchanges. The app is straight forward once you get the hang of it. There is so much you can do to configure how you'd like to process returns and exchanges in your shop. Whenever I've needed assistance or just confirmation of what I understand, the team at Loop has been responsive, helpful, and really a pleasure to speak with. A special shout out to Rece who has provided nothing but top-notch support!

Loop onboarding team are not available for calls, but just via emails, and this makes onboarding highly inefficient and slow. We started onboarding in August, after 2 months we are still here trying to set up the platform by trial and error.

e have been using loop for about 2 years, this company has offered us zero value, and when we wanted to switch to another company the "auto renewed" our policy very quietly. They send you 1 email and if you don't respond they will lock you in. They just care about their bottom line and not actually helping you make money.

We switched to another company and it has been the most fantastic experience. They actually care about making you money not just upselling.

Great Support. Ninthuga and Kat have helped us make adjustments and answer our questions on many occasions and they are quick to respond.