Avis (240)

Note globale
4,7
Nombre d’avis par note
  • 87 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 5 % des avis sont des avis à 1 étoiles
9 mai 2023

Have loved working with the team at Loop. They have been so helpful getting us set up and ready to trade on our new website. We also want to thank Taylor for her ongoing help during onboarding.

Aje Athletica
Australie
2 mois d’utilisation de l’application
Loop a répondu 10 mai 2023

Thanks for sharing your great experience with Loop! We'll be sure to pass along your kind words to Taylor as well 💙

6 novembre 2022

We've been using this app for 2 years and have never quite been able to get it to work right. Because of that, we've had to deal with some very unfortunate customer experiences. When bringing the problems up with customer service, they were extremely slow to respond (several days per email), and generally unhelpful. They are requiring us to finish our 1 year contract, even though the app has ...

The Landmark Project
États-Unis
Presque 4 ans d’utilisation de l’application
29 août 2023

DO NOT USE THEM! We were with them for two years. They lock you into a year contract. You have to estimate how many returns and exchanges you'll have during the year. If you exceed your limit, you have to pay them $3 per return / exchange you go over. If your company grows, so will your returns, which means Loop will cost you more money. They're a bad option for both small and large companies.

...

Primo Golf Apparel
États-Unis
Presque 3 ans d’utilisation de l’application
Loop a répondu 19 septembre 2023

Thank you for sharing your experience with Loop, although we are sad to see it under these circumstances. Regarding our fees, we are focused on helping our merchants stay on ...

5 mai 2023

We are a small business that is growing fast. We recently migrated from WooCommerce to Shopify Plus in order to have access to cleaner and more effective e-commerce tools and the ability to more easily scale. Loop was one of the major influencers in our decision to switch. I am not a web developer but I do all of the web backend work myself. Of all the apps that I have used so far in Shopify (and ...

GAIDAMA
États-Unis
Environ un mois d’utilisation de l’application
Loop a répondu 22 juin 2023

We absolutely love hearing this! Thank you for trusting us and we can't wait to continue working together! 🙌💙

20 novembre 2022

Horrible customer service and completely overpriced. App is missing a ton of critical features. I used it for over a year, willing to over pay. When I insisted to cancel, guess what they kept on billing me. Dess said she would let me know, bill came in anyway. I do not want your service stop forcing it on my company. Shop around the Shopify App Store lots of better cheaper solutions.

Urban Modesty
États-Unis
Plus de 2 ans d’utilisation de l’application
9 mai 2023

Our team had trauma from Returnly and Loop was the solution to what we were looking for.

- Onboarding was smooth and easy, Returnly was complicated and took so long!
- Reporting is easy, Returnly was complicated and we were always missing reports.
- We were able to implement the exchange feature and gain more sales

Overall, we're very happy with Loop and the customer service they provided.

KindTail
États-Unis
Environ un mois d’utilisation de l’application
Loop a répondu 9 mai 2023

Thank you for sharing your positive experience with Loop! Smooth & easy is what we're going for! 🙌

18 mai 2023

I am super impressed with Loop. It functions and looks better than anything I could have DIY'ed. Loop is user-friendly, with a clear interface, excellent tutorials, and an approachable team. I was not anticipating the amount of "homework" I had to do but it wasn't so bad because there was a handy to-do list. I recommend Loop to anyone looking to improve their Returns & Exchanges process.

Sakkara Clothing
États-Unis
Environ un mois d’utilisation de l’application
Loop a répondu 18 mai 2023

This recommendation >>>>>>
Thanks for taking the time to share your experience with Loop!

18 mai 2023

Loop is a great system and our account manager is always quick to answer and give us the reporting we need! The Loop analytics are super extensive, however, are a bit more manual than we would like, but you most definitely can pull all the return information you need. The Loop team is always quick to accommodate and respond to us though, which is super appreciated whenever there is an error.

We ...

Studs
États-Unis
Presque 2 ans d’utilisation de l’application
Loop a répondu 18 mai 2023

Thanks for this insightful review! We're excited to continue evolving with you! 🤝

18 mai 2023

Application is great so far! While I did think the self-guided onboarding was neat I think they could have been more high-touch at first with some check-ins. I was able to figure it out but could have been supported more. Onboarding manager was great, I just think the company needs to take a look at the onboarding process and maybe give the customer an option if they want self guided, self-guided ...

Pavise
États-Unis
Presque 2 ans d’utilisation de l’application
Loop a répondu 18 mai 2023

Thank you for this review! We're always taking our merchants' input into consideration and appreciate the feedback!

30 octobre 2021

Overall - Does the basics, but not a great value. Good option for a mid-sized business, but if you are smaller I'd go for something cheaper and if you are bigger, I'd go for something a bit more comprehensive. Pros:
+ Return Portal UI is clean and works well
+ No issues with Shopify sync and does reduce workload vs. manual processing of returns and exchanges Cons
+ Fairly expensive for what is ...

Amberjack
États-Unis
Environ 2 ans d’utilisation de l’application
Loop a répondu 1 novembre 2021

Thank you so much for sharing this candid and thoughtful feedback. I’m really sorry to hear about your experience with Loop so far; it’s certainly not the value and ...