Avis (159)

Note globale
4,6
Nombre d’avis par note
  • 86 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 3 % des avis sont des avis à 2 étoiles
  • 7 % des avis sont des avis à 1 étoiles
14 mars 2024

Great customer service, fast to respond and help trouble shoot with you. Extremely kind and helpful!

Willow Boutique
États-Unis
Plus d'un an d’utilisation de l’application
Loop a répondu 20 mars 2024

We appreciate you sharing your great experience with our customer service team! We're always here to help!

13 mars 2024

Amazing and seamless process. Lindsey provided us with the best guidance and overcame all of the issues we were having immediately with just one conference call, catering to all needs. The support is top notch, highly recommended using Loop for all your returns and exchange needs.

Blanco By Nature
États-Unis
Environ un an d’utilisation de l’application
Loop a répondu 20 mars 2024

This recommendation is everything! We appreciate you sharing!

13 mars 2024

Our business relies on Loop for all our returns and exchanges globally across 6 regions. The app is seamless to integrate, easy to use and integral to providing our customers with the experience that we've built our brand on. Couldn't recommend higher.

Boody Australia
Australie
Environ 3 ans d’utilisation de l’application
Loop a répondu 20 mars 2024

We love hearing how we're supporting all 6 of your regions! Excited to continue working together!

22 février 2024

We have been a long term client with Loop for close to 3 years and very happy with the platform. The experience is excellent and they are continuously releasing updates to improve this for both client & customer. The support level from the Loop team has been outstanding with regular business reviews to uncover opportunities & highlight performance vs industry averages. We love the analytics feature that enables our team to realize revenue impacts and provide data insights into return reasons.

Jo Mercer Northern Hemisphere
Australie
Plus de 2 ans d’utilisation de l’application
Loop a répondu 27 février 2024

Thank you for your long-term partnership and positive feedback! We're thrilled to hear that you've had an excellent experience with Loop and we look forward to continuing to support you!

7 mars 2024

Loop has made processing return an absolute breeze and has really increased my teams productivity.

They are continuously updating various features and making these so much easier.

Love them, Love them, Love them!

St Frock
Australie
Environ 2 ans d’utilisation de l’application
Loop a répondu 20 mars 2024

Wow! Love love love hearing this! :)

20 février 2024

Loop has been a great returns partner and returns solution for us! We had the opportunity to work with them while they were developing their POS app which has resolved a lot of return problems we were facing in store. Their support is also great working to help resolve any issues quickly and efficiently.

Frances Valentine
États-Unis
Presque 3 ans d’utilisation de l’application
Loop a répondu 27 février 2024

We love hearing this and especially love hearing about your experience with our POS app! Thank you for sharing!

12 février 2024

Total game changer. Pre-Loop, our customers would have to reach out to our customer service team and request a return/exchange/warranty and wait for a reply. It was a super manual process that resulted in a poor, slower experience for the customer, manual processing for our team, and very few means to gain analytical insights. Loop has changed all that for the better! We've received positive feedback from our customers on how easy things are, our customer service team is able to focus their attention on more critical tasks, and WE FINALLY HAVE DATA! The analytics was truly a huge step for us and our product team is able to action based off of Loop feedback. Also the Loop customer service is A+; they try to keep the same one or two agents per account so they're familiar with your setup and know of any past issues. Super fast to respond and really helpful. Our MSM Adam is knowledgeable, friendly, and makes check-in calls a breeze. All in all, great experience and we're never turning back!

509
États-Unis
Environ un an d’utilisation de l’application
Loop a répondu 14 février 2024

We absolutely love hearing this kind words! 🙌 Positive feedback from your customers is music to our ears! We'll be sure to let Adam know about your experience with him as well!

27 mars 2024

Great Support from Loop's Customer service team: fast, clear and detailed explanations that help understand the issues encountered as well as find the correct solutions to the problems.

Keep on the great work!

Viscata
États-Unis
Environ un mois d’utilisation de l’application
Loop a répondu 2 avril 2024

We'll be sure to let our customer service team know about your great experience! Excited to continue working together 🙌

29 février 2024

The customer service at Loop is great! Super attentive and quick to respond and find a solution for you.

Supernatural
États-Unis
Plus de 2 ans d’utilisation de l’application
Loop a répondu 20 mars 2024

We love hearing this! Thank you for sharing!

23 février 2024

Rece, was so very helpful. She explained things so well with a step by step explanation. So very appreciative for her help, so that I could help my customers better with their questions. Love using LOOP!!

Ayla and Company
États-Unis
6 mois d’utilisation de l’application
Loop a répondu 27 février 2024

Thanks so much for sharing these kind words! We'll be sure to let Rece know 🙌