Loop Returns & Exchanges

Loop is a great product, but their support team is also really responsive and what makes Loop my favorite partner. They're the best support team of any vendor I work with. Such a relief to know the Loop team will always reply with the right answer and usually within just a few hours. It's a bummer I never seem to catch them on live chat but they always answer my question in the first email reply so there's never back and forth.

Loop provides a dynamic return portal to meet the needs of our customers. I can set up precise return policies to resolve most customer needs through automation.

While some features we'd like are missing (mainly POS returns and POS is muddled in some reporting), they are reactive to features we need. No app will be perfect from the get-go, especially when you add in custom setups, POS, unique product setups, etc. We've been involved in a few Beta tests with them for features we've asked for which is amazing. We're currently struggling with more returns than exchanges but it's reduced the load on our CS team which is a win in itself.

We have been using Loop for a few years now. Although the product has proved great for our team, customers and company- what makes us loyal to Loop is their account management and IT teams. Whenever we have a question, are experiencing something out of the norm, or need assistance implementing a new feature; Rachel (our account manager) and her team are immediate to take care of us and do it completely and efficiently. Thank you Rachel & Loop!!

Make returns easy and always easy to access support if you have any issues. Always adding new features.

Platform is extremely intuitive to use - support from the Loop team has been consistently above and beyond

Loop has been a game changer for us. Reducing a lot of manual work and offering our customers a seamless return and exchange process.

We have been using Loop for the past couple years. The usability of Loop is one of the best things about it. Their interface makes sense and they have improved upon their options even more over the years. When issues do arise, our representative, Remi, and the support staff are quick to look into it and provide guidance or resolution. Loop helps us gain valuable insights on our customer return patterns that we were previously missing.

We have had an awesome experience using Loop! The program is easy to use and with all the new integrations and improvements, our returns and exchange process is working seamlessly and successfully. Our CSM Bryan has been helpful and is always ready to assist with questions.

I am thrilled to share my outstanding experience with Loop, a powerful tool that has revolutionized the way I manage my business. From customizing policies and workflows to effectively reducing return ratios, Loop has been an absolute game-changer.

One of the standout features of Loop is its user-friendly interface, which made the entire process seamless and intuitive. I greatly appreciate the ease with which I can navigate and customize various aspects of the software. It has truly empowered me to tailor the platform to meet my specific needs and optimize my operations.

In addition to the exceptional software, I must commend the dedicated representatives at Loop who have been instrumental in my journey. Jackie and Ash have been invaluable in providing insightful recommendations and offering guidance to streamline my workflows and maximize efficiency. Their expertise and commitment to customer satisfaction have truly set them apart.

Loop has not only enhanced the functionality of my business but has also provided unparalleled support along the way. The level of assistance and prompt responses I have received from the Loop team have been commendable. Knowing that I have a reliable support system in place gives me peace of mind and confidence in utilizing the software to its full potential.

I cannot emphasize enough how Loop has positively impacted my business. It has surpassed my expectations, and I wholeheartedly recommend it to any business owner seeking to streamline their processes, reduce return ratios, and improve overall efficiency. Thank you, Loop, for providing an exceptional platform and top-notch customer service.