Loop Returns & Exchanges

Great product - but even better account management. The team acts as a true partner. We have been very happy with the results and look forward to their feature rich roadmap they are always rolling out.

Great solution for streamlining the customer experience, post-purchase! The Loop team makes onboarding easy and is there every step of the way to customize a solution that best suits your business. The ROI is almost immediate, especially with the auto exchange and instant shopping options. Highly recommend!

The Best Returns & Exchange App available today and we're so glad we made the decision to partner with Loop! We needed a full service portal, for all returns, exchanges, etc., and Loop is able to do it all and it's automated. Our customers compliment us all the time and the calls and emails from customers, regarding returns, refunds, exchanges, etc., have stopped. It takes some set up effort, as with any new app, but once setup and running, it will completely transform your experience and the customers experience with returns and exchanges! I highly recommend Loop Returns & Exchanges!!!

We love LOOP! The interface is super user-friendly and is a great customer experience. The help we've received from the LOOP team has also been extraordinary.

Loop is very user friendly on both the consumer and seller side - Our Merchant Onboarding Specialist, Brooke, has been so attentive and helpful anytime we need solutions to issues. The app interface itself is well put together and offers an incredible amount of analytics that are very helpful in decision making.

My favorite feature of Loop is that you can very easily edit your library of return reasons. In allowing companies to do this, Loop is immediately applicable to pretty much any company, regardless of their product offerings.

I would definitely recommend Loop to any company looking to simplify the returns process for their customers, while also gathering important return information for their records.

Absolutely LOVE Loop!

It has radically streamlined the post purchase experience and reduced customer friction points. With the integration of Loop, our customer service team has saved literally hours a day that were previously spent handling exchanges and returns.

We've also seen a solid uptick in customers doing exchange's, verse just a return, keeping more money with our brand. It has helped elevate the company as we aim to hit $10Million in sales this year.

If you're lucky enough to get Ash as your success manager, it's the cherry on top. She rocks!

We've has been using Loop for 3 years, and it has reduced our returns and is a pleasure to use set and forget

Loop has been incredibly useful for us! The onboarding process was a bit intimidating at first (they might have improved that since) but the fact that we don't need to process returns manually anymore (no emails, no manual refunds etc.) was absolutely WORTH IT! The entire return processing is 100% automatic and so streamlined that today we have almost ZERO interaction with customers about returns/exchanges. Highly recommended!

Loop Returns & Exchanges is a fantastic app with top-notch service. The return process is easy and convenient, and their commitment to sustainability is commendable. Thornton was incredibly helpful and made my experience even better. Their staff are committed to keeping you in the loop (pun intended) every step of the way from updates to incorporating their newest features within your roll-out. I highly recommend this app - it's a no-brainer!

Loop has provided a significant upgrade to our customers' return+exchange experience. Their ability to process multiple types of returns+exchanges coupled with their excellent onboarding and account management teams have made the transition from our old provider that much smoother.