レビュー (243)

総合評価
4.7
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の2%は2つ星です
  • 評価の6%は1つ星です
2023年5月26日

We have been using Loop for a year and a half and it has completely overhauled the way we process returns and exchanges for the better. It is saving our team so much time and work and Loop integrates so well with many of the apps we use, especially Gorgias. Super user friendly interface and support is alway great!

Kulani Kinis
オーストラリア
アプリの使用期間:1年以上
Loopが返信しました 2023年5月30日

We love hearing how we've saved your team time and work! Thanks for sharing this with us!

2023年5月8日

Loop has been incredibly useful for us! The onboarding process was a bit intimidating at first (they might have improved that since) but the fact that we don't need to process returns manually anymore (no emails, no manual refunds etc.) was absolutely WORTH IT! The entire return processing is 100% automatic and so streamlined that today we have almost ZERO interaction with customers about returns ...

HULKEN®
アメリカ合衆国
アプリの使用期間:1年以上
Loopが返信しました 2023年5月11日

0 interaction with customers about returns/exchanges and 100% automatic and streamlined are the numbers we like to hear :) Thanks for sharing!

2023年5月9日

We came from Happy Returns and so much happier with Loop. Our CSM is exceptional and their CS team is responsive and willing to dig into issues quickly. Highly recommend Loop as a return platform, plus allowing our customers to Shop Now with our entire catalog is a huge benefit.

TA3SWIM
アメリカ合衆国
アプリの使用期間:1年以上
Loopが返信しました 2023年5月10日

Thanks so much for the positive feedback! We're just as excited about Shop Now as you are!

2023年10月30日

We have been really unhappy with this app. We have zero support. When you send a support ticket, it may take days for them to get back to you, if they get back to you at all. They will not call you or schedule a meeting if there is an issue, so instead, it becomes days' worth of emails back and forth and a waste of valuable time. We find it glitchy and not user-friendly and not worth the money.

Holistic Habitat
アメリカ合衆国
アプリの使用期間:1年以上
Loopが返信しました 2023年11月1日

Thank you for providing these feedback- we're very sorry to hear about your experience. This doesn't align with the level of service we aim to provide. We're actively ...

2023年5月18日

I concur with the observations pertaining to the set-up process, which currently involves a significant degree of manual effort and encompasses steps that may not be directly applicable to your particular store, thus potentially leading to time inefficiencies. Nevertheless, I must commend our onboarding specialist, Jess, for displaying exceptional responsiveness and attentiveness in addressing ...

Cheeky Chickadee Store
オーストラリア
アプリの使用期間:1年以上
Loopが返信しました 2023年5月22日

Thanks for sharing your experience as you onboard with Loop! We're thrilled to be working with you and will be sure to share your kind words with Jess!

2023年5月30日

Loop helped us simplify our entire return workflow and work load. The Shopify Integration is super helpful and makes for less manual work on our end! The analytics are insightful, easy to use, and help drive to make changes in products/systems. The Support team is always responsive and helpful as well! Really looking forward to the Shop Now feature getting started for us this year!

Truewerk
アメリカ合衆国
アプリの使用期間:1年以上
Loopが返信しました 2023年5月31日

We love hearing this and are excited for you to get the Shop Now feature started as well!

2024年6月3日

Loop has been a great addition to help streamline our return process and offload an extra task from our customer service team. Wendy and her team has been helpful is fixing random issues we've noticed over time as well as custom workflows to optimize further.

HeatPressNation
アメリカ合衆国
アプリの使用期間:12ヶ月
Loopが返信しました 2024年6月20日

Thank you for your wonderful feedback ⭐️💙

We're thrilled to hear that Loop has been a great addition in streamlining your return process and alleviating your customer service ...

2023年5月17日

Loop has made a huge difference in how we manage returns, exchanges and refunds. Their tool does 95% of the work for me and allows me to focus on growing my store.

I'm excited to see how they can retain additional revenue in the future and also learn more about customer trends, sizing and more. Would definitely recommend them + their team!

Icy Minded
アメリカ合衆国
アプリの使用期間:1年以上
Loopが返信しました 2023年5月17日

We're excited to continue growing with you! Thank you for these kind words!!

2023年5月12日

Loop has really helped us push exchanges and make the entire return experience as easy as possible for our customers. The advanced analytics are great, giving us helpful insights on who is returning items a lot, products etc. A game changer!

Larsson & Jennings | Official Store | USA
アメリカ合衆国
アプリの使用期間:1年以上
Loopが返信しました 2023年5月12日

Thanks for this insightful review! We love hearing about your experience with us! Happy Friday 🥳

2022年10月13日

We use a full enterprise version of Loop, which this app is a part of. We love it. Great UI for customers and CX staff. Self-service workflows and customization that allow for various SKU-level outcomes on the fly. Reliable and detailed event data that is exportable. Constant product improvements, informed by feedback their team proactively gathers. The company has strong partnerships with ...

Birdies
アメリカ合衆国
アプリの使用期間:1年以上