レビュー (240)

総合評価
4.7
評価レベルごとの件数
  • 評価の87%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の2%は2つ星です
  • 評価の5%は1つ星です
2023年6月19日

Onboarding was super easy. Taylor was very helpful and made the transition to using Loop seamless. Looking forward to using the app

Superare Fight Shop
アメリカ合衆国
アプリの使用期間:25日
Loopが返信しました 2023年6月20日

We're thrilled to be working with you! Thanks for sharing! 💙

2023年10月30日

We have been really unhappy with this app. We have zero support. When you send a support ticket, it may take days for them to get back to you, if they get back to you at all. They will not call you or schedule a meeting if there is an issue, so instead, it becomes days' worth of emails back and forth and a waste of valuable time. We find it glitchy and not user-friendly and not worth the money.

Holistic Habitat
アメリカ合衆国
アプリの使用期間:1年以上
Loopが返信しました 2023年11月1日

Thank you for providing these feedback- we're very sorry to hear about your experience. This doesn't align with the level of service we aim to provide. We're actively addressing these issues and have made your MSM aware.

2023年5月17日

The software is good. Customer service is decent.

There are some features in the software that you need a web developer to implement and code into your .liquid files, and Loop Returns doesn't provide a developer to do so, so you have to hire and pay for the developer yourself.

BRANWYN | Performance Innerwear
アメリカ合衆国
アプリの使用期間:1年以上
Loopが返信しました 2023年5月18日

Thank you for sharing your experience with us! While we don't have a developer, our Technical Support Team is always here to help!

2022年10月14日

Save your time and money and get anything else. The experience quickly went downhill once they sign you up. Customer service disappears and you're stuck with a 12 month contract for something that doesn't fully function as promised and no one to help you!

Wild Junkie
アメリカ合衆国
アプリの使用期間:1年以上
Loopが返信しました 2022年10月20日

Thank you for taking the time to share such a detailed review about your recent experience with Loop. We do apologize that you had a frustrating one and would like to discuss further what happened and get your feedback. Your account manager has been notified and will be in touch with you.

2024年1月31日

We considered several different apps to handle product returns, but Loop Returns checked all the boxes for us. The integration with Shopify was easy and the customizability of the platform allowed us to tailor the customer experience. The onboarding was great and our specialist was quick to provide assistance and support as needed to get us up and running right away. Highly recommended.

7 TERRA
アメリカ合衆国
アプリの使用期間:19日
Loopが返信しました 2024年2月12日

Thank you for sharing your positive experience with us! We appreciate your recommendation and look forward to continuing to support your business 🙌

2023年7月24日

We have been using Loop for 6 months and have found it challenging to work with. It becomes expensive to achieve the functionality required to be effective. Doesn't work with international returns, even the ones it should work with. Easypost and loop support won't solve your problem but will keep you locked in for 12 months of pain and excess customer service trying to work around the issues.

LA MAISON TALULAH
オーストラリア
アプリの使用期間:約1年
Loopが返信しました 2023年7月27日

Thank you for taking the time to share your experience with Loop. We do apologize that you had a frustrating one and would like to discuss further. Your account manager is actively looking into this and will be in touch!

2023年10月29日

Overall, Loop Returns is a good returns software. The platform offers a lot of nice features and customizations. The integration with our WMS platform makes processing returns easy for our team. Our customers like the “instant exchange” feature as well as the Happy Returns option. The “workflows” allow you to configure return scenarios. However, the reason for three stars is because the platform is very buggy. The amount of return related questions has become a burden for our customer service team. Loop is unable and/or unwilling to find solutions for the issues listed below. In addition third party developers are unable to help.

• Many customers experience issues using the “on-store” shop now feature. After selecting their items and clicking checkout to proceed to the return summary they are redirected back to select return or exchange again. Occurs most frequently on mobile devices.

• The “on-store” shop now feature doesn’t work in our mobile app pop up browser. The product(s) the customer selects to exchange for do not populate on the return summary page. Therefore, we are unable to have links to the returns portal within our app. This is a major issue as roughly 20% of our customers use our mobile app.

• The “shop now bonus” credit is hidden on the returns summary page. This causes customer confusion as they think they aren’t getting the bonus that was previously presented in the return process. To see the bonus the customer has to click the “details” drop-down and it is shown as a line item near the bottom.

• Loop Returns doesn’t work well with Shopify Markets Pro making international returns challenging. The HS codes for products from Shopify Markets Pro orders do not always pass to Loop causing returns labels to not generate. There is no way to override this so we have to generate and process those returns outside of Loop. This is only roughly 5% of those international returns.

• A portion of returns that expiree that have Happy Returns selected for the return method can no longer be returned/exchanged, even when added to the “allowlist”. For some reason when those returns expire it also shows the return was dropped off at a Happy Returns bar even though it wasn’t. Therefore, the system thinks the item(s) were returned already and can no longer be returned. We generate and process those returns outside of Loop.

• You are unable process returns through Loop if the customer’s email address was edited. For example, if there was a typo in the email address and our customer service team corrects it, the customer can no longer initiate the return through the returns portal. It provides the error “unable to retrieve order”. We have to generate and process those returns outside of Loop.

Wild Oak Boutique
アメリカ合衆国
アプリの使用期間:12ヶ月
Loopが返信しました 2023年11月1日

Thank you for your thoughtful feedback! We're happy to hear that you find our platform valuable, with its features and integrations.

We appreciate your concerns about the technical issues you've encountered, and we've already relayed this to our team. We are constantly working on updates that we believe will enhance your experience and your dedicated MSM will keep you updated to ensure you have the best experience possible!

2023年7月3日

The platform is flexible and works ok. BUT - when you sign up you are LOCKED in to that monthly payment, no matter what. If your business model changes and you want to change to a cheaper plan or cancel the service, you are out of luck. Even if you are not using their service at all they will make you pay them every month, no matter what. It is really not an appropriate business model for this kind of service and they do not care about their customers AT ALL.

VeloVetta
アメリカ合衆国
アプリの使用期間:8ヶ月
Loopが返信しました 2023年7月27日

Thanks for taking the time to leave us this review. Your account manager has been notified and will follow up with you on our usage-based pricing plan which allows you to pay a flexible fee based on the amount of return volume you do each month, so that you are only paying for what you use.

2024年2月20日

After the returns platform we were using sunsetted in October 2023, we quickly transitioned over to Loop, per our previous partners recommendation. Though there have been a few glitches to work through, the Loop CS team and our dedicated CSM Jackie have been extremely responsive / helpful. We hope to continue benefiting from this return platform and definitely recommend giving it a try!

ace&jig
アメリカ合衆国
アプリの使用期間:6ヶ月
Loopが返信しました 2024年2月27日

Thank you for sharing your experience! We appreciate your patience as we work through any glitches and are glad to hear that our customer support team has been responsive and helpful. Thank you for this recommendation!

2023年5月30日

Loop is a fantastic solution for easy returns. The onboarding was clearly laid out and easy to implement. Automations are easy to set up and streamline a lot of processes. Some additional reading I'd recommend when defining your policies in the app is their page on return fraud: https://www.loopreturns.com/blog/the-easy-way-to-handle-return-fraud/

We got targeted by a few fraudulent orders and the fraudsters were able to game the USPS tracking to show up as delivered without anything actually getting delivered to our store.

Their integrations with Shopify are really great, and it's nice to be able to see updates on the order status page directly in Shopify.

Patagonia Bend
アメリカ合衆国
アプリの使用期間:7ヶ月
Loopが返信しました 2023年5月31日

Thank you for sharing this review as well as our blog on fraud! 🙌