レビュー (240)

総合評価
4.7
評価レベルごとの件数
  • 評価の87%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の2%は2つ星です
  • 評価の5%は1つ星です
2025年2月21日

Very helpful customer service :)

LAMADECLOTHING.com
アメリカ合衆国
アプリの使用期間:6ヶ月
Loopが返信しました 2025年2月28日

We appreciate your feedback! Our team is always happy to help. Thank you for sharing! 🙌

2025年1月9日

Excellent support

PAKA®
アメリカ合衆国
アプリの使用期間:4年以上
Loopが返信しました 2025年1月14日

Your support means everything to us!
Thank you for the review 🤩🙌

2024年11月6日

Thornton on the support team has been a great help and helped me resolve my issues promptly! Thanks again, Thornton!

State and Liberty Clothing Company
アメリカ合衆国
アプリの使用期間:1年以上
Loopが返信しました 2024年11月18日

Thank you for the review! 💙⭐️
So happy to hear Thornton has made such a positive impact. We’ll be sure to pass along your kind words to him!

2025年1月21日

The Loop team is always helpful in finding solutions!

needed.
アメリカ合衆国
アプリの使用期間:約1年
Loopが返信しました 2025年2月3日

Thank you for the 5 ⭐️'s! We're always here to help.

2024年11月1日

Really helpful support. Was really easy to find help and my issue was responded and dealt with in a very timely manner.

Surprizeshop
イギリス
アプリの使用期間:9ヶ月
Loopが返信しました 2024年11月4日

We love to help and make things simple for our merchants! Thanks for the review 💙⭐️

2025年2月20日

Rece was wonderful!

Shibumi Shade
アメリカ合衆国
アプリの使用期間:約2年
Loopが返信しました 2025年2月28日

We’ll be sure to pass this along to Rece! Thanks for the shoutout 🙌

2024年11月12日

Easy to Use, Monitor and Process Requests.

Rest (CA)
中華人民共和国香港特別行政区
アプリの使用期間:1年以上
Loopが返信しました 2024年11月18日

Thanks for your positive feedback!
We’re so happy to know that Loop is working well for you. 💙⭐️

2024年9月10日

First, let's talk experience:

- Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process.
- Olivia (sales), Taylor (implementation), and Wendy (merchant success) have been lovely to work with. Each person we've worked with at Loop has been highly responsive, which I love — previous companies we worked with felt like emailing into the void.

Next, let's talk product:

- Both we and our customers LOVE the Shop Now feature. Most of our products don't have variants, so we were previously limited by variant-only exchanges.
- Our older customer love having the option for printerless returns in our various markets. This allowed us to replace a second app we were using for printerless returns in Canada and it helps us be accessible.
- The analytics reporting is in depth, while not requiring a data science degree. (If you know you know!)
- Loop has integrations with the rest of our tech stack, including our WMS. This is huge. I will say that the integration with Rise has been a bit buggy, but I believe that's a problem on the Rise side (not the Loop side).

Pricing:
- We were previously on a flat monthly fee rather than a pay-per-return model, and from a finance perspective, I much prefer the stability of monthly fees. That said, they're also rolling out a new model where technically the customer pays instead of the merchant.
- Only complaint is that the invoicing team sends the invoice the exact same day they automatically charge it, and since that amount can significantly vary, sometimes it leaves our finance team scrambling.
- Overall, there are certainly cheaper return platforms, but I think Loop provides enough value for the price that it charges. :)

Kate Hewko
アメリカ合衆国
アプリの使用期間:8ヶ月
Loopが返信しました 2024年10月2日

Thank you for the glowing review! ⭐️💙

We’re thrilled to hear the onboarding process went smoothly and that our team was there to support you every step of the way. Equipping your team with the necessary tools to deliver seamless returns is always our goal, and we’re delighted to know our product is delivering just that!

We appreciate your feedback and will definitely share with the team!

2024年10月30日

I appreciate Emma's help!

Vivamacity
アメリカ合衆国
アプリの使用期間:3年弱
Loopが返信しました 2024年11月4日

We love hearing that Emma’s support was appreciated! Thanks for taking the time to leave a review 💙🙌

2024年10月3日

Great app! Easy for our customers to use and their customer service is very helpful and responsive.

invisaWear®
アメリカ合衆国
アプリの使用期間:4年弱
Loopが返信しました 2024年10月15日

Thanks so much for the review! 💙⭐️

We're happy to hear the app is working well for your customers, and that our team has been able to provide the support you need.