レビュー (189)

総合評価
4.6
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の4%は4つ星です
  • 評価の2%は3つ星です
  • 評価の2%は2つ星です
  • 評価の7%は1つ星です
2024年3月26日

When it comes to features, ease of integration, app compatibility, and upsell opportunity, Loop is a superior option. They're often adding new features which is great. One feature I'd suggest for them to improve though is a live chat or better technical support. Most recently, we did have excellent support from Wendy, the Merchant Success Manager, however the majority of my experience with Loop post onboarding has been through a ticketing system that sends self help links with limited information for us to navigate with confidence so I hope more enhancements are added in that area.

Gallery Dept - online
アメリカ合衆国
アプリの使用期間:2年以上
2024年2月20日

After the returns platform we were using sunsetted in October 2023, we quickly transitioned over to Loop, per our previous partners recommendation. Though there have been a few glitches to work through, the Loop CS team and our dedicated CSM Jackie have been extremely responsive / helpful. We hope to continue benefiting from this return platform and definitely recommend giving it a try!

ace&jig
アメリカ合衆国
アプリの使用期間:6ヶ月
Loopが返信しました 2024年2月27日

Thank you for sharing your experience! We appreciate your patience as we work through any glitches and are glad to hear that our customer support team has been responsive and helpful. Thank you for this recommendation!

2023年5月18日

Loop is a great system and our account manager is always quick to answer and give us the reporting we need! The Loop analytics are super extensive, however, are a bit more manual than we would like, but you most definitely can pull all the return information you need. The Loop team is always quick to accommodate and respond to us though, which is super appreciated whenever there is an error.

We have had a couple of issues in the past with slow load time at the POS level in-store and some errors on exchanges. However, we worked with the Loop team to resolve the exchange errors and are excited for Loop to keep evolving and getting better and better!

Studs
アメリカ合衆国
アプリの使用期間:2年弱
Loopが返信しました 2023年5月18日

Thanks for this insightful review! We're excited to continue evolving with you! 🤝

2023年5月17日

The software is good. Customer service is decent.

There are some features in the software that you need a web developer to implement and code into your .liquid files, and Loop Returns doesn't provide a developer to do so, so you have to hire and pay for the developer yourself.

BRANWYN | Performance Innerwear
アメリカ合衆国
アプリの使用期間:約1年
Loopが返信しました 2023年5月18日

Thank you for sharing your experience with us! While we don't have a developer, our Technical Support Team is always here to help!

2023年5月30日

Loop is a fantastic solution for easy returns. The onboarding was clearly laid out and easy to implement. Automations are easy to set up and streamline a lot of processes. Some additional reading I'd recommend when defining your policies in the app is their page on return fraud: https://www.loopreturns.com/blog/the-easy-way-to-handle-return-fraud/

We got targeted by a few fraudulent orders and the fraudsters were able to game the USPS tracking to show up as delivered without anything actually getting delivered to our store.

Their integrations with Shopify are really great, and it's nice to be able to see updates on the order status page directly in Shopify.

Patagonia Bend
アメリカ合衆国
アプリの使用期間:7ヶ月
Loopが返信しました 2023年5月31日

Thank you for sharing this review as well as our blog on fraud! 🙌

2023年5月18日

Application is great so far! While I did think the self-guided onboarding was neat I think they could have been more high-touch at first with some check-ins. I was able to figure it out but could have been supported more. Onboarding manager was great, I just think the company needs to take a look at the onboarding process and maybe give the customer an option if they want self guided, self-guided low touch, or need more support high touch.

Pavise
アメリカ合衆国
アプリの使用期間:約1ヶ月
Loopが返信しました 2023年5月18日

Thank you for this review! We're always taking our merchants' input into consideration and appreciate the feedback!

2024年11月7日

Pacas, Inc.
アメリカ合衆国
アプリの使用期間:約1年