리뷰 (240)

전체 평점
4.7
평점 수준당 개수
  • 평점의 87%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 5%가 별 1개입니다
2023년 6월 15일

Loop is an incredible platform for returns/exchanges. Our Merchant Success Manager, Ash is the absolute best. I recommend this app 10/10.

Rumored
미국
앱 사용 기간 거의 2년
답글 Loop개 2023년 6월 16일

We love to hear this! Thanks for sharing!

2023년 8월 15일

Loop has made the process of our returns simple and effective. In addition to that their support team has been super helpful and friendly. Returns used to be a laborious process, but with Loop we have been able to focus on other areas of our company which has helped us grow. Also shoutout to Ash at Loop for be an amazing rep for us over the years!

GORUCK
미국
앱 사용 기간 거의 2년
답글 Loop개 2023년 9월 18일

We love hearing this and appreciate you taking the time to leave us this review! We'll be sure to let Ash know as well 🙌

2023년 5월 4일

Loop has the best customer support team. They are always really quick to reply with resolutions. Loop is great and makes our return system workflow go so smoothly.

LiCi Fit
미국
앱 사용 기간 거의 2년
2024년 2월 29일

We've been on the platform since 2022 and it has been very easy to navigate and improve our customer experience with returns! Customer service is always ready to assist and super helpful whenever we need to tailor or tweak our returns portal. Very satisfied and excited to see what other exciting things the platform can bring to our customer experience!

Briogeo Hair Care
미국
앱 사용 기간 1년 초과
답글 Loop개 2024년 3월 20일

Music to our ears! We're excited to continue growing with you!

2023년 11월 7일

We've been on the platform for almost a year and could not be more pleased. We had been on an alternative platform previously but due to several shortcomings and account reporting issues we elected to look at alternatives. We shopped over 3 leading platforms and ultimately selected Loop and could not have been more pleased. The onboarding process was extremely smooth and really fast. The platform was very intuitive and we were able to complete most of the configuration ourselves but the support and responsiveness of the Loop team really made the process seamless. The feedback from our customers is extremely positive and the return / exchange process is frictionless. Thank you Loop.

Sunday Swagger
미국
앱 사용 기간 1년 초과
답글 Loop개 2023년 11월 9일

This is music to our ears! Thank you for sharing these kind words. We love hearing about your smooth onboarding experience, how intuitive you find the platform, and the positive feedback you're getting from your customers 🙌 We're excited for a great future together!

2023년 5월 26일

We have been using Loop for a year and a half and it has completely overhauled the way we process returns and exchanges for the better. It is saving our team so much time and work and Loop integrates so well with many of the apps we use, especially Gorgias. Super user friendly interface and support is alway great!

Kulani Kinis
오스트레일리아
앱 사용 기간 1년 초과
답글 Loop개 2023년 5월 30일

We love hearing how we've saved your team time and work! Thanks for sharing this with us!

2023년 5월 8일

Loop has been incredibly useful for us! The onboarding process was a bit intimidating at first (they might have improved that since) but the fact that we don't need to process returns manually anymore (no emails, no manual refunds etc.) was absolutely WORTH IT! The entire return processing is 100% automatic and so streamlined that today we have almost ZERO interaction with customers about returns/exchanges. Highly recommended!

HULKEN®
미국
앱 사용 기간 1년 초과
답글 Loop개 2023년 5월 11일

0 interaction with customers about returns/exchanges and 100% automatic and streamlined are the numbers we like to hear :) Thanks for sharing!

2023년 5월 9일

We came from Happy Returns and so much happier with Loop. Our CSM is exceptional and their CS team is responsive and willing to dig into issues quickly. Highly recommend Loop as a return platform, plus allowing our customers to Shop Now with our entire catalog is a huge benefit.

TA3SWIM
미국
앱 사용 기간 1년 초과
답글 Loop개 2023년 5월 10일

Thanks so much for the positive feedback! We're just as excited about Shop Now as you are!

2023년 5월 18일

I concur with the observations pertaining to the set-up process, which currently involves a significant degree of manual effort and encompasses steps that may not be directly applicable to your particular store, thus potentially leading to time inefficiencies. Nevertheless, I must commend our onboarding specialist, Jess, for displaying exceptional responsiveness and attentiveness in addressing the numerous enquiries I raised throughout the onboarding phase. Notably, Jess readily accommodated my requests for assistance, going so far as to extend her availability by staying beyond regular working hours to conduct a video call, considering the geographical distance between our respective locations (Australia and the USA). While our launch of LOOP is still pending, initial assessments indicate that it holds the potential to enhance our customers' user experience and presents a straightforward interface for their utilisation.

Cheeky Chickadee Store
오스트레일리아
앱 사용 기간 1년 초과
답글 Loop개 2023년 5월 22일

Thanks for sharing your experience as you onboard with Loop! We're thrilled to be working with you and will be sure to share your kind words with Jess!

2023년 5월 30일

Loop helped us simplify our entire return workflow and work load. The Shopify Integration is super helpful and makes for less manual work on our end! The analytics are insightful, easy to use, and help drive to make changes in products/systems. The Support team is always responsive and helpful as well! Really looking forward to the Shop Now feature getting started for us this year!

Truewerk
미국
앱 사용 기간 1년 초과
답글 Loop개 2023년 5월 31일

We love hearing this and are excited for you to get the Shop Now feature started as well!