Name: Loop Returns & Exchanges
Brand: Loop
Rating: 4.8 (10 reviews)

Loop Returns & Exchanges

The Shopify Returns app you can rely on

Loop helps you retain customers through one of the most fragile interactions they'll have with your brand: online returns. Our software is designed for growing Shopify & Shopify plus stores.

By providing complete returns automation, in-line exchanges, and your own fully-customized returns app, Loop takes the pain out of returns for your team and for your customers.

Dedicated Returns Portal

Give customers the best customer experience with an always-on returns page. Manage returns automatically as the Loop returns portal enforces your policy automatically.

The front-end experience is simple. The back-end is loaded with features to help you create the ultimate returns experience. For customers, the returns process is simple & effective - keeping them engaged & happy with your brand.

Complete Returns Automation

Loop lets you control how and when returns get approved. You may decide certain events trigger automatic approval (like an item getting dropped at the post office). And you may decide higher-risk transactions, like refunds, must be manually inspected first.

No matter the number of returns, your customer support team can relax knowing returns are processing in the background with ease.

In-Line Exchanges

Customers can seamlessly swap their products for any new variant. Loop will place the new order within Shopify, triggered by return package movements. Smooth for the customer and totally hands-free for you. Customer service just got a whole lot easier.

Fully-Branded Return Management App

Design a returns system that looks and feels just like your brand. With Loop, you can create a customizable returns & exchanges application, adaptable to your business rules and policies.

Plus Everything Else

Refunds
Gift cards / Store credit
Return label generation
Automated returns center
Email notifications
Customizable return reasons
Advanced reporting suite
Final sale, exchange only consideration
Smarter discount accommodation
Adjustable handling fee
Style customization
Configurable return windows

통합하기

Recharge
Gorgias
Klaviyo
ShipHero
and dozens more

앱 정보

Loop Returns & Exchanges

The Shopify Returns app you can rely on

Loop helps you retain customers through one of the most fragile interactions they'll have with your brand: online returns. Our software is designed for growing Shopify & Shopify plus stores.

By providing complete returns automation, in-line exchanges, and your own fully-customized returns app, Loop takes the pain out of returns for your team and for your customers.

Dedicated Returns Portal

Give customers the best customer experience with an always-on returns page. Manage returns automatically as the Loop returns portal enforces your policy automatically.

The front-end experience is simple. The back-end is loaded with features to help you create the ultimate returns experience. For customers, the returns process is simple & effective - keeping them engaged & happy with your brand.

Complete Returns Automation

Loop lets you control how and when returns get approved. You may decide certain events trigger automatic approval (like an item getting dropped at the post office). And you may decide higher-risk transactions, like refunds, must be manually inspected first.

No matter the number of returns, your customer support team can relax knowing returns are processing in the background with ease.

In-Line Exchanges

Customers can seamlessly swap their products for any new variant. Loop will place the new order within Shopify, triggered by return package movements. Smooth for the customer and totally hands-free for you. Customer service just got a whole lot easier.

Fully-Branded Return Management App

Design a returns system that looks and feels just like your brand. With Loop, you can create a customizable returns & exchanges application, adaptable to your business rules and policies.

Plus Everything Else

Refunds
Gift cards / Store credit
Return label generation
Automated returns center
Email notifications
Customizable return reasons
Advanced reporting suite
Final sale, exchange only consideration
Smarter discount accommodation
Adjustable handling fee
Style customization
Configurable return windows

통합하기

Recharge
Gorgias
Klaviyo
ShipHero
and dozens more

지원

이 앱은 Loop에서 지원합니다.

이 개발자는 한국어로 직접 지원을 제공하지 않습니다. 영어로 지원 받기
support@loopreturns.com

리소스

가격

Starter

$59/월

For growing brands on Shopify that saves time and money. $59/month up to 1,000 returns per year

Manual Return Approval
One Destination
One Return Policy
Variant Exchange
Store Credit
Gift Returns
Store Credit Fees
Refund Fees
EasyPost

Essential

$200/월

The core experience that saves time, reduces costs, and retains revenue. Starting at $200/month

Automatic Return Approval
One Destination
One Return Policy
Variant Exchange
Gift Returns
Dynamic Fees
Cross-Border Shipping
EasyPost

Advanced

$415/월

The experience that retains and generates revenue, delights your customers, and increases LTV. Starting at $415/month

Unlimited Destinations
Unlimited Return Policies
Shop Now
Bonus Credit
Stripe Integration
Add-on: Instant Exchange
Add-on: Custom Rules

* 모든 비용은 USD로 청구됩니다.
** 월별 혹은 사용자 기반 청구를 포함한 반복 청구 금액은 30일 마다 청구됩니다.

5 별 5개 중
평가의 90%는 별점 5 입니다.
9
4 별 5개 중
평가의 0%는 별점 4 입니다.
0
3 별 5개 중
평가의 10%는 별점 3 입니다.
1
2 별 5개 중
평가의 0%는 별점 2 입니다.
0
1 별 5개 중
평가의 0%는 별점 1 입니다.
0

10 개 리뷰 보기

Balance Athletica

요금

5 별 5개 중

게시 완료

2021년 12월 6일

Loop has not only provided our business with the needs/wants that are crucial, but it has allowed for a much more improved customer journey with purchasing orders online. The staff at Loop is also a HUGE help when it comes to laying out our quarterly goals and roadmaps. They've been a pleasure to work with, and we love their services! It had made a massively positive impact on our business.

Naked Sports Innovations

요금

5 별 5개 중

게시 완료

2021년 12월 3일

We just are onboarding Loop and so far so good!
Everything from our first meeting with our rep, Johnny, who really explained Loop in the most engaging way, to the initial phases have been exactly what we wanted. Effortless, simple and accessible!

Amberjack

요금

3 별 5개 중

게시 완료

2021년 10월 30일

Overall - Does the basics, but not a great value. Good option for a mid-sized business, but if you are smaller I'd go for something cheaper and if you are bigger, I'd go for something a bit more comprehensive. Pros:
+ Return Portal UI is clean and works well
+ No issues with Shopify sync and does reduce workload vs. manual processing of returns and exchanges Cons
+ Fairly expensive for what is ultimately a pretty simple service
+ The whole concept of reducing refunds vs. exchanges is just marketing. It truly does nothing in this regard. In fact we saw our refund % go up significantly since installing Loop
+ We pay a couple hundred bucks per month and I don't like how miserly they are with features; e.g. we can see certain analytics but they restrict the ability to see basic stuff like product refunds until we upgrade to the next tier (I understand SAAS pricing but the way they do it feels just cheap)
+ Customer support is mostly a disaster. The team is nice but it seems like they're completely overwhelmed. We've had an issue syncing with ShareaSale and it's legitimately been 2.5 months since we raised it. If we send an email, it usually takes about a week to get a reply. We've followed up maybe 5-10 times on this issue alone, which is of course super frustrating to do when there's a million other things to keep track of.

개발자 회신

2021년 11월 1일

Thank you so much for sharing this candid and thoughtful feedback. I’m really sorry to hear about your experience with Loop so far; it’s certainly not the value and experience that we intend to deliver for our merchant partners. I personally lead all of our post-sale merchant-facing (Merchant Success) teams, and will be reaching out to you personally to learn more and make this right. Thank you again!