리뷰 (188)

전체 평점
4.6
평점 수준당 개수
  • 평점의 86%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 7%가 별 1개입니다
2022년 6월 30일

The most disgusting experience we have ever had working with any app or any company in nearly 10 years of business. DO NOT SIGN ON TO LOOP. They will coerce you in to a 12 month contract up-front. The reason they do so is apparent once you download the app. Nearly one month later, my own team dedicating hours each and every day - the app is still not installed. It is the most complicated and convoluted procedure. The only support you receive is essentially to figure it out for yourself. Any complaints or queries are dismissed. Their service is disgusting. Their app is a rip-off that doesn't function. DO NOT MAKE THE SAME MISTAKE WE DID. We have since downloaded a cheaper app that we installed within 30 minutes, and had a live chat customer service function that was absolutely helpful. BEWARE - Loop will rip you off.

Prene
오스트레일리아
앱 사용 기간 대략 2개월
2023년 5월 18일

Application is great so far! While I did think the self-guided onboarding was neat I think they could have been more high-touch at first with some check-ins. I was able to figure it out but could have been supported more. Onboarding manager was great, I just think the company needs to take a look at the onboarding process and maybe give the customer an option if they want self guided, self-guided low touch, or need more support high touch.

Pavise
미국
앱 사용 기간 대략 1개월
답글 Loop개 2023년 5월 18일

Thank you for this review! We're always taking our merchants' input into consideration and appreciate the feedback!

2021년 12월 3일

We just are onboarding Loop and so far so good!
Everything from our first meeting with our rep, Johnny, who really explained Loop in the most engaging way, to the initial phases have been exactly what we wanted. Effortless, simple and accessible!

Naked Sports Innovations
미국
앱 사용 기간 대략 23시간
2023년 7월 31일

This company is very difficult to deal with, don't expect to have this app up and running quickly. I started the process with them and after 7 days I couldn't even get a straight answer on pricing from them let alone the app up and running. they wouldn't let me just select the $29 plan as advertised on the app page and get up and running.

kristinmagrit
오스트레일리아
앱 사용 기간 6일
2023년 9월 7일

Once you "install" the app, you can't even try it. Instead, they force you to do a Zoom call and the link to book a call didn't even work.
Pricing is not transparent at all, they have a subscription fee and a cost per return.
The usage fees aren't displayed on their website or mentioned on the Shopify app store page.
They only integrate with Shopify, so you won't be able to use Loop if you have any plans to change your e-commerce platform.

They only do 12-month minimum contracts.

1. Misleading marketing
2. No free trial
3. Opaque pricing

Too many red flags for me.
I'm shocked Shopify would even approve this app.

SYRON GOLF
미국
앱 사용 기간 2일
답글 Loop개 2023년 11월 1일

Thank you for leaving this review and sharing your concerns- all of this feedback is heard and has been relayed to our team. Our top priority is ensuring everyone has a great experience with us and I am sorry to hear you feel this was not the case.
We genuinely believe that if you choose to become a customer in the future, you'll find our platform to be a valuable asset for your business. Someone will reach out if you are open to discussing this further.

2024년 10월 28일

Nominal
미국
앱 사용 기간 3년 초과
답글 Loop개 2024년 11월 4일

Thank you for the 5 ⭐️'s!

2024년 11월 7일

Pacas, Inc.
미국
앱 사용 기간 대략 1년
2024년 3월 8일

LUNA Sandals
미국
앱 사용 기간 대략 5년