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Terrible customer service and support. After using this app for a year we are trying to cancel and they handball you around different departments. There is literally no support or settings for cancelling your subscription.
We’re really sorry to hear about your experience 😔 We appreciate your feedback and would love the opportunity to make things right. It looks like you're already in touch with our team, but if you still need help, please don’t hesitate to reach out at support@loopreturns.com.
I've requested a few changes and it was done within 1 working day, really happy with the speed of solving the problem.
thanks
Love hearing this! Our team works hard to move fast and keep things simple, so it’s great to know we hit the mark. Thanks for the kind words!
The support team was able to help us implement a workflow tool we were wanting to add but were unsure how we would go about it. They were knowledgeable in their response, and we were able to create the workflow we needed with their assistance.
This is great to hear, thanks for sharing! So glad we could help 🙌
The team was super helpful in helping me set up returns for outside the US. Onboarding Loop itself was also seamless and makes life easy!
So glad to hear onboarding was smooth and that we could support your international return setup 🌍 Thanks for the kind words, we’re here anytime you need us!
We always feel supported by their staff and their platform. Loop's customer support is always so quick to respond and help with any questions or issues we may have.
I was having trouble accessing the Loop dashboard, but Ninthuga Gunasingham, Merchant Support Specialist, was able to coordinate with the IT team and resolve the issue promptly.
We’re lucky to have Ninthuga on the team! 🌟 So glad they could get everything sorted quickly for you. If anything else pops up, you know where to find us!
Excellent Customer Experience team that's always quick to reply with helpful info and resources!
5 star rating for LOOP! The team is so responsive whenever we need any assistance and there's always someone available to help. Great platform for our business and we would recommend to all.
Thanks for the 5 stars! ⭐ We’re so glad Loop has been a great fit for your business. Our team is always just a message away when you need us, appreciate the recommendation!
Working with Loop has been one of the most seamless experiences. They have the most innovative and advanced return portal for our customers, and the ever-changing demands and requests of returns. There customer support team is fully-responsive, and always finds a solution, even in the most difficult of cases. They literally take care of everything, and they are the only return portal we recommend :)
Wow—this means the world to us! We pride ourselves on providing a seamless experience and always finding solutions for our customers. Thank you for trusting Loop as your go-to returns portal! 💙🙌
Emma responds quickly and gives clear, step-by-step help. Super easy to work with!!
Woohoo, go Emma 🙌 We’re so glad she could walk you through everything with clarity and speed. Thanks for the awesome feedback!