리뷰 (189)

전체 평점
4.6
평점 수준당 개수
  • 평점의 86%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 7%가 별 1개입니다
2024년 4월 4일

I recently reached out to Loop to check about the connection process when updating our Shopify theme. Their customer service was incredibly helpful and quick getting back to me. They explained things thoroughly, sent links to support docs, and checked my specific site to make sure things were in good shape. Their support docs were better than many apps' docs' I have used, and the responses were so fast. Thanks Loop for being such a great Shopify app!!

Ridge Merino
미국
앱 사용 기간 2년 초과
답글 Loop개 2024년 4월 12일

Thanks for sharing your great experience with our customer service team! 🙌

2024년 5월 28일

Great customer service, amazing experience in every call. Easy to understand platform very user friendly.

jadeswim
미국
앱 사용 기간 11개월
답글 Loop개 2024년 6월 20일

Thank you so much for your kind word! 💙

We're thrilled to hear that you had a great experience with our customer service and find our platform easy to understand and user-friendly.

Your feedback means a lot to us! ⭐️

2024년 8월 9일

Wendy is GREAT!

DYPER
미국
앱 사용 기간 1년 초과
2024년 4월 10일

Working with Loop has been great so far! The app integrates seamlessly with the other platforms we utilize. The analytics have been very helpful for our business. Our Merchant Success representative has been super diligent in providing support and assistance. Would definitely recommend the platform to others!

JOHN ELLIOTT
미국
앱 사용 기간 거의 6년
답글 Loop개 2024년 5월 10일

We appreciate your ongoing support over the years! Thanks for taking the time to leave this thoughtful review 💙

2024년 2월 29일

Loop has been extremely helpful in simplifying our return process. The app is very user friendly and straight forward. Loop has saved our team countless hours by allowing us to implement an automated return process. Their support staff is also excellent. Can't recommend them enough!

YORK Athletics Mfg.
미국
앱 사용 기간 거의 5년
답글 Loop개 2024년 3월 20일

Absolutely love hearing how we've saved your team countless hours! Thanks for leaving this review!

2024년 3월 7일

We've been using Loop for almost 3 years. They cover most, if not all, options we would ever need for our store. Their "Shop Now" and "Instant Exchange" features are awesome. It was an easy initial set up and very low maintenance upkeep. Our Merchant Success Manager, Jackie, is amazing. Jackie is friendly, helpful, and gets to the bottom of any questions we ask. The ability to offer our customers a bonus credit towards a new order or their Store Credit refund, has been a game changer. Our partnership has been great!

Constantly Varied Gear
미국
앱 사용 기간 2년 초과
답글 Loop개 2024년 3월 20일

Thanks for sharing your great experience with us! We especially love hearing how useful you are finding our features like Show Now & Instant Exchange. We'll be sure to share your kind words with Jackie!

2024년 3월 7일

Loop Returns and Exchanges has truly been a game-changer for our e-commerce operation! Their seamless collaboration with us has made managing returns and exchanges a breeze. Communication with their team is top-notch, always keeping us in the loop about new features and updates. Their system is not only reliable but also incredibly user-friendly for both our customers and our internal team. Plus, our dedicated rep is a gem, always ready to assist with their deep knowledge of the product. We truly appreciate the invaluable service they provide.

Livie & Luca
미국
앱 사용 기간 거의 6년
답글 Loop개 2024년 3월 20일

Hearing that we've been a game-changer is music to our ears! Thanks for leaving these kind words!

2024년 3월 4일

LOOP makes our day-to-day processes so much easier. Special thanks to Adam N. for always being super friendly and acommodating. It's seldom that anything goes wrong with LOOP, but you can guarantee that if you need help, you've got the best that you could hope for! Thanks LOOP, and thank you Adam! We're very inspired with this level of care and service. :)

Buttercloth
미국
앱 사용 기간 대략 4년
답글 Loop개 2024년 3월 20일

We love hearing how we're making your day-to-day processes easier! We'll be sure to pass along the kind words to Adam as well! 🙌

2024년 2월 12일

Total game changer. Pre-Loop, our customers would have to reach out to our customer service team and request a return/exchange/warranty and wait for a reply. It was a super manual process that resulted in a poor, slower experience for the customer, manual processing for our team, and very few means to gain analytical insights. Loop has changed all that for the better! We've received positive feedback from our customers on how easy things are, our customer service team is able to focus their attention on more critical tasks, and WE FINALLY HAVE DATA! The analytics was truly a huge step for us and our product team is able to action based off of Loop feedback. Also the Loop customer service is A+; they try to keep the same one or two agents per account so they're familiar with your setup and know of any past issues. Super fast to respond and really helpful. Our MSM Adam is knowledgeable, friendly, and makes check-in calls a breeze. All in all, great experience and we're never turning back!

509
미국
앱 사용 기간 대략 1년
답글 Loop개 2024년 2월 14일

We absolutely love hearing this kind words! 🙌 Positive feedback from your customers is music to our ears! We'll be sure to let Adam know about your experience with him as well!

2024년 2월 29일

We've been on the platform since 2022 and it has been very easy to navigate and improve our customer experience with returns! Customer service is always ready to assist and super helpful whenever we need to tailor or tweak our returns portal. Very satisfied and excited to see what other exciting things the platform can bring to our customer experience!

Briogeo Hair Care
미국
앱 사용 기간 1년 초과
답글 Loop개 2024년 3월 20일

Music to our ears! We're excited to continue growing with you!