Loop Returns & Exchanges , 리뷰 153개
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We have been using Loop for a year and a half and it has completely overhauled the way we process returns and exchanges for the better. It is saving our team so much time and work and Loop integrates so well with many of the apps we use, especially Gorgias. Super user friendly interface and support is alway great!
We love hearing how we've saved your team time and work! Thanks for sharing this with us!
We moved to LOOP and immediately saw how much our customers enjoyed the ease of the entire white glove experience with its user-friendly, no-hassle platform as it gives them an efficient, no-hassle way to process exchanges and returns. Best of all is the detailed analytics that allow us to closely monitor returns and exchanges data. As a result, we have seen increased savings and lower return rates.
This is everything we like to hear! 🙌 No hassle, efficient, user-friendly, increased savings, lower return rates... Thank you for sharing your great experience with us! 💙
Loop helped us simplify our exchange process. We love how well it integrates with Shopify and our helpdesk. The ability to customize return rules has been very helpful. Support is quick to assist and responsive to feedback. Also, our MSM, Remi, is amazing and the best to work with!
Thank you for your kind review! We will also be sure to share this with Remi 💙
We love LOOP. Their support system is A+, wonderful team to communicate with. They are able to handle returns for our multiple different warehouses with no issue, and have simplified our return process fully.
Thank you for sharing this wonderful review with us! We love hearing how we've helped simplify your return process 💙
We have just started on the system and love the user friendly interface, its a lot easier than manually processing our exchanges and is now all stored in the one place for me to follow up on.
Very easy for customers to use too.
Jess was super helpful and very good at follow up!
Only downfall is it doesn't integrate with MYPOST business for Auspost only eparcel which didn't work for us so we have lost some features but it is still a great product.
Thank you for sharing your experience with us! We're excited to be working with you and will be sure to share this review with Jess!
DO NOT USE THEM! We were with them for two years. They lock you into a year contract. You have to estimate how many returns and exchanges you'll have during the year. If you exceed your limit, you have to pay them $3 per return / exchange you go over. If your company grows, so will your returns, which means Loop will cost you more money. They're a bad option for both small and large companies.
After the first year, they were going to charge us around $13,000 unless we renewed our contract with them. We had to pay them around $9,500 at the end of our second year contract for going over because we grew faster than expected.
Competitors are getting better and they're way cheaper. Plus most competitors don't lock you into annual contracts. It is well worth the time doing some demos with other companies and accessing their overall value. Unless Loop adjusts their contractual and pricing structure, I don't see how they can be competitive.
Also, when there were glitches in their software, their customer support was awful. My advice is save your money and shop around because there are definitely better options.
Thank you for sharing your experience with Loop, although we are sad to see it under these circumstances. Regarding our fees, we are focused on helping our merchants stay on top of any overages and help with accurate returns forecasting. We would be happy to discuss this more if you choose to ever come back to Loop.
Loop has been the biggest help to our growing business. As someone who does returns daily, We have used many platforms but Loop is the most efficient we have used to date! We have no plans to change now or in the future.
Thank you so much for sharing these kind words! Looking forward to growing with you!
Cannot fault Loop, they have made Returns so much better for us! Our onboarding manager Brooke has been perfect throughout setup and even after with any questions we have had.
Such an ease working with these guys and I can't thank them enough!
PJJ
Thanks for sharing your great experience with us! We'll be sure to share your review with Brooke! 🙌
Loop has been a great business to work with! Our MSM Laura is very responsive and meets with our team frequently to go over new features and answer any questions.
The app integrates seamlessly in Shopify and leaves timeline notes for our team to get a full picture of the exchange // return scenario. 5/5 for sure
Thank you for sharing and we'll be sure to share these kind words with Laura as well!
Works pretty flawlessly. Lots of great features and customizations. Highly recommend for scaling up your business, improving your return rate, and retaining more revenue.
We love hearing this! Thanks for these kind words! 💙