리뷰 (240)

전체 평점
4.7
평점 수준당 개수
  • 평점의 87%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 5%가 별 1개입니다
2025년 1월 14일

Emma Pennington did a great job with the customer support.

Galway Bay Apparel, LLC
미국
앱 사용 기간 7개월
답글 Loop개 2025년 2월 3일

We're thrilled to hear that Emma provided you with outstanding support. We’ll be sure to share your kind words with her 🙌💙

2025년 2월 4일

Very helpful and responded quickly with any questions we had

Thats So Fetch US
미국
앱 사용 기간 대략 1개월
답글 Loop개 2025년 2월 12일

We’re always here to help 🤝
Glad we could answer your questions quickly!

2025년 1월 27일

Quick response from the Support Team!

Nuudii System
미국
앱 사용 기간 12개월
답글 Loop개 2025년 2월 3일

Thanks for the review! Quick responses are what we aim for 🙌

2025년 2월 21일

Very helpful customer service :)

LAMADECLOTHING.com
미국
앱 사용 기간 6개월
답글 Loop개 2025년 2월 28일

We appreciate your feedback! Our team is always happy to help. Thank you for sharing! 🙌

2025년 1월 9일

Excellent support

PAKA®
미국
앱 사용 기간 4년 초과
답글 Loop개 2025년 1월 14일

Your support means everything to us!
Thank you for the review 🤩🙌

2024년 11월 6일

Thornton on the support team has been a great help and helped me resolve my issues promptly! Thanks again, Thornton!

State and Liberty Clothing Company
미국
앱 사용 기간 1년 초과
답글 Loop개 2024년 11월 18일

Thank you for the review! 💙⭐️
So happy to hear Thornton has made such a positive impact. We’ll be sure to pass along your kind words to him!

2025년 1월 21일

The Loop team is always helpful in finding solutions!

needed.
미국
앱 사용 기간 대략 1년
답글 Loop개 2025년 2월 3일

Thank you for the 5 ⭐️'s! We're always here to help.

2024년 11월 18일에 편집됨

*Edited review after resolution.

I faced a lot of issues onboarding Loop, and it took over a month. But now it's up and running, and it's a helpful tool for our brand. I still feel support was lackluster until I really put the screws on them. But they figured it out eventually.

Compared to what else is available, they're a top option.

Project Ratchet
스웨덴
앱 사용 기간 대략 1개월
2024년 11월 1일

Really helpful support. Was really easy to find help and my issue was responded and dealt with in a very timely manner.

Surprizeshop
영국
앱 사용 기간 9개월
답글 Loop개 2024년 11월 4일

We love to help and make things simple for our merchants! Thanks for the review 💙⭐️

2024년 10월 16일

We didn’t even get the chance to become Loop’s customer or fully test their system. After a phone meeting with one of their sales reps, we were promised a demo first thing Monday morning. However, two weeks passed with no word from them, and we had to reach out ourselves to get things moving again. When we finally received the demo, it was extremely limited, allowing us to test only a few functions.

Despite clearly communicating multiple times that we needed access to all features for a proper evaluation, we were denied this access. This was incredibly frustrating, especially considering we were told it would be possible.

After dealing with their inattentive and dismissive customer service, we were eventually ghosted by their support. In the end, it became clear that Loop wasn’t interested in having us as a customer, despite our clear interest in their highest-tier plan.

After wasting so much of our time, we decided it wasn’t worth pursuing them further. Their repeated lack of interest and poor engagement convinced us to look elsewhere.

Remlagret.se
스웨덴
앱 사용 기간 4개월
답글 Loop개 2024년 10월 18일

We sincerely apologize for the frustration and inconvenience you experienced.

At Loop, we hold ourselves to a high standard, and it’s clear we didn’t meet that in your case. Your feedback is incredibly valuable, and we are committed to addressing the gaps that led to this situation to ensure no brands feel overlooked or dismissed.

We truly want to make this right and would love the opportunity to discuss how we can resolve this for you. Please feel free to reach out directly to our team at support@loopreturns.com — we’re here to help.