리뷰 (159)

전체 평점
4.6
평점 수준당 개수
  • 평점의 86%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 3%가 별 2개입니다
  • 평점의 7%가 별 1개입니다
2023년 5월 26일

Arguably the best returns solution available on Shopify today. We've been working with Loop for the last 3 years and the platform just keeps getting better and better, to the point where it feels like it's a native addition to Shopify (whom actually invested in a seed round with Loop 2 years ago). The amount of flexibility you have with regards to return outcomes, automations, rules, etc is unmatched and the customer success team (hey Laura!) is beyond insightful. Don't look further.

LA BLANCA
미국
앱 사용 기간 거의 3년
답글 Loop개 2023년 5월 30일

Wow! Thank you for sharing and for being a long-time customer! We love hearing how you've benefited over the last 3 years! 🙌💙

2023년 5월 31일

We love LOOP. Their support system is A+, wonderful team to communicate with. They are able to handle returns for our multiple different warehouses with no issue, and have simplified our return process fully.

Jessica Simpson
미국
앱 사용 기간 거의 3년
답글 Loop개 2023년 5월 31일

Thank you for sharing this wonderful review with us! We love hearing how we've helped simplify your return process 💙

2023년 5월 23일

Loop has been a great business to work with! Our MSM Laura is very responsive and meets with our team frequently to go over new features and answer any questions.

The app integrates seamlessly in Shopify and leaves timeline notes for our team to get a full picture of the exchange // return scenario. 5/5 for sure

Pit Viper
미국
앱 사용 기간 2년 초과
답글 Loop개 2023년 5월 23일

Thank you for sharing and we'll be sure to share these kind words with Laura as well!

2023년 5월 19일

We moved to Loop a couple of years ago had a GREAT onboarding lead which made the process easy to understand for our store set up needs and we've been SO pleased with them ever since. Help desk team is responsive, tech team is ON TOP of any bug that might arise and we have a knowledgeable account lead in our product vertical! The platform is a BIG timesaver for us + offers our customers a great path/experience for their return needs. We're happily renewing our contract.

Jon Josef
미국
앱 사용 기간 2년 초과
답글 Loop개 2023년 5월 22일

Thanks for being such a loyal customer! We can't wait to continue supporting you and watching your company grow!

2023년 8월 29일

DO NOT USE THEM! We were with them for two years. They lock you into a year contract. You have to estimate how many returns and exchanges you'll have during the year. If you exceed your limit, you have to pay them $3 per return / exchange you go over. If your company grows, so will your returns, which means Loop will cost you more money. They're a bad option for both small and large companies.

After the first year, they were going to charge us around $13,000 unless we renewed our contract with them. We had to pay them around $9,500 at the end of our second year contract for going over because we grew faster than expected.

Competitors are getting better and they're way cheaper. Plus most competitors don't lock you into annual contracts. It is well worth the time doing some demos with other companies and accessing their overall value. Unless Loop adjusts their contractual and pricing structure, I don't see how they can be competitive.

Also, when there were glitches in their software, their customer support was awful. My advice is save your money and shop around because there are definitely better options.

Primo Golf Apparel
미국
앱 사용 기간 대략 2년
답글 Loop개 2023년 9월 19일

Thank you for sharing your experience with Loop, although we are sad to see it under these circumstances. Regarding our fees, we are focused on helping our merchants stay on top of any overages and help with accurate returns forecasting. We would be happy to discuss this more if you choose to ever come back to Loop.

2022년 12월 29일

Great returns and exchange app especially for exchange heavy businesses. No one ese really has the feature set to help manage and maximize exchanges over returns. Been a great boost for our biz.

The Perfect Jean
미국
앱 사용 기간 2년 초과
답글 Loop개 2023년 1월 10일

Thanks for taking the time to leave us this review! We appreciate it. :)

2024년 1월 22일에 편집됨

Loop has been a great resource in helping our customers with their returns and exchanges. It gives them the ability to find another item of off our website in exchange, without leaving the page! The support team and reps have been wonderful in helping us with integration and solving any issues that arise.

Three Nails Clothing
미국
앱 사용 기간 2년 초과
답글 Loop개 2023년 6월 2일

We love hearing how we've helped you and your customers! Thank you for this review! 🙌

2022년 12월 29일

Our store has been integrated with Loop for the last 18 months. Our customers and our team have found this system easy to use and a positive impact to efficiency. The loop team have been supportive partners. Offering timely resolution to system errors as they arise as well as taking feedback for improvements into account with product updates. We are so very glad to be integrated partners with the Loop team.

Petal & Pup USA
미국
앱 사용 기간 2년 초과
답글 Loop개 2023년 1월 10일

Thanks for taking the time to leave us this review! We love hearing about your positive experience with Loop and how we've helped positively impact your team's efficiency.

2022년 11월 21일

Love that this app continues to keep customers and merchants comfort in mind. They continue to vamp up the features so that returns and exchanges process can run as smoothly as possible. Also Dess Everhart has been such a great point of contact-- she's quick to resolve issues or concerns and very friendly.

Mediclo
미국
앱 사용 기간 2년 초과
답글 Loop개 2023년 1월 10일

Thanks for taking the time to leave us this review! We love hearing about your experience with us and your account manager, Dess. She is a rock star!

2022년 12월 29일

Loop has been amazing for us in 2022. It has automated our returns, allowing our customer care team to focus on customer inquiries and take care of customers better.

Monos
캐나다
앱 사용 기간 2년 초과
답글 Loop개 2023년 1월 10일

Thanks for taking the time to leave us this review! It's great to see that you're able to take care of your customers better and that you're having a positive experience with Loop.