Algemene beoordeling
4,6
Cijfers per recensieniveau
  • 85% recensies zijn 5 sterren
  • 4% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 3% recensies zijn 2 sterren
  • 7% recensies zijn 1 sterren
22 februari 2024

We have been a long term client with Loop for close to 3 years and very happy with the platform. The experience is excellent and they are continuously releasing updates to improve this for both client & customer. The support level from the Loop team has been outstanding with regular business reviews to uncover opportunities & highlight performance vs industry averages. We love the analytics feature that enables our team to realize revenue impacts and provide data insights into return reasons.

Jo Mercer Northern Hemisphere
Australië
Meer dan 2 jaar gebruiken de app
Loop heeft geantwoord 27 februari 2024

Thank you for your long-term partnership and positive feedback! We're thrilled to hear that you've had an excellent experience with Loop and we look forward to continuing to support you!

20 februari 2024

Loop has been a great returns partner and returns solution for us! We had the opportunity to work with them while they were developing their POS app which has resolved a lot of return problems we were facing in store. Their support is also great working to help resolve any issues quickly and efficiently.

Frances Valentine
Verenigde Staten
Bijna 3 jaar gebruiken de app
Loop heeft geantwoord 27 februari 2024

We love hearing this and especially love hearing about your experience with our POS app! Thank you for sharing!

20 maart 2024

We've been with Loop since the early days, it changed the game for us and our returns process as a whole.

A fantastic product with fantastic customer support!

I'd highly recommend Loop for any store looking to streamline returns in a super-efficient way!

DOYOUEVEN
Australië
Meer dan 3 jaar gebruiken de app
Loop heeft geantwoord 2 april 2024

This recommendation is everything! Thanks for being a long-time customer. Excited to continue growing with you 🤝

9 maart 2024

Best-in-class returns solution for Shopify stores. A little bit pricey but worth it if you're serious about optimising customer experience!

Threadheads
Australië
Meer dan 2 jaar gebruiken de app
Loop heeft geantwoord 20 maart 2024

Best-in-class solution is what we're going for! 🙌 Thanks for sharing!

27 maart 2024

Loop is very user friendly and their support staff is awesome! They send very informative emails with photos and have prompt response turnarounds. If the emails aren't solving problems then they are happy to hope on a call to discuss the issue and potentially reach out to their engineering team to create something to find a solution.

CITY Boots
Verenigde Staten
4 maanden gebruiken de app
Loop heeft geantwoord 2 april 2024

Thanks for sharing your great experience with Loop! Thrilled that you find our support staff helpful! 🤝

8 maart 2024

So easy to set up and get started. Best part of Loop is the customer service- they are BEYOND helpful and so quick to respond. I never have to worry if I have a question or an issue, I know they will help me resolve it asap.

Understated Leather
Verenigde Staten
Ongeveer een jaar gebruiken de app
Loop heeft geantwoord 20 maart 2024

Thanks for sharing how helpful our customer service team has been for you! It's what we're here for! 🤝

13 maart 2024

Amazing and seamless process. Lindsey provided us with the best guidance and overcame all of the issues we were having immediately with just one conference call, catering to all needs. The support is top notch, highly recommended using Loop for all your returns and exchange needs.

Blanco By Nature
Verenigde Staten
Ongeveer een jaar gebruiken de app
Loop heeft geantwoord 20 maart 2024

This recommendation is everything! We appreciate you sharing!

7 maart 2024

Loop has made processing return an absolute breeze and has really increased my teams productivity.

They are continuously updating various features and making these so much easier.

Love them, Love them, Love them!

St Frock
Australië
Ongeveer 2 jaar gebruiken de app
Loop heeft geantwoord 20 maart 2024

Wow! Love love love hearing this! :)

14 maart 2024

Great customer service, fast to respond and help trouble shoot with you. Extremely kind and helpful!

Willow Boutique
Verenigde Staten
Meer dan een jaar gebruiken de app
Loop heeft geantwoord 20 maart 2024

We appreciate you sharing your great experience with our customer service team! We're always here to help!

13 maart 2024

Our business relies on Loop for all our returns and exchanges globally across 6 regions. The app is seamless to integrate, easy to use and integral to providing our customers with the experience that we've built our brand on. Couldn't recommend higher.

Boody Australia
Australië
Ongeveer 3 jaar gebruiken de app
Loop heeft geantwoord 20 maart 2024

We love hearing how we're supporting all 6 of your regions! Excited to continue working together!