Recensies (240)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 87% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 5% recensies zijn 1 sterren
14 januari 2025

Emma Pennington did a great job with the customer support.

Galway Bay Apparel, LLC
Verenigde Staten
7 maanden gebruiken de app
Loop heeft geantwoord 3 februari 2025

We're thrilled to hear that Emma provided you with outstanding support. We’ll be sure to share your kind words with her 🙌💙

4 februari 2025

Very helpful and responded quickly with any questions we had

Thats So Fetch US
Verenigde Staten
Ongeveer een maand gebruiken de app
Loop heeft geantwoord 12 februari 2025

We’re always here to help 🤝
Glad we could answer your questions quickly!

27 januari 2025

Quick response from the Support Team!

Nuudii System
Verenigde Staten
12 maanden gebruiken de app
Loop heeft geantwoord 3 februari 2025

Thanks for the review! Quick responses are what we aim for 🙌

21 februari 2025

Very helpful customer service :)

LAMADECLOTHING.com
Verenigde Staten
6 maanden gebruiken de app
Loop heeft geantwoord 28 februari 2025

We appreciate your feedback! Our team is always happy to help. Thank you for sharing! 🙌

9 januari 2025

Excellent support

PAKA®
Verenigde Staten
Meer dan 4 jaar gebruiken de app
Loop heeft geantwoord 14 januari 2025

Your support means everything to us!
Thank you for the review 🤩🙌

6 november 2024

Thornton on the support team has been a great help and helped me resolve my issues promptly! Thanks again, Thornton!

State and Liberty Clothing Company
Verenigde Staten
Meer dan een jaar gebruiken de app
Loop heeft geantwoord 18 november 2024

Thank you for the review! 💙⭐️
So happy to hear Thornton has made such a positive impact. We’ll be sure to pass along your kind words to him!

21 januari 2025

The Loop team is always helpful in finding solutions!

needed.
Verenigde Staten
Ongeveer een jaar gebruiken de app
Loop heeft geantwoord 3 februari 2025

Thank you for the 5 ⭐️'s! We're always here to help.

Bewerkt 18 november 2024

*Edited review after resolution.

I faced a lot of issues onboarding Loop, and it took over a month. But now it's up and running, and it's a helpful tool for our brand. I still feel support was lackluster until I really put the screws on them. But they figured it out eventually.

Compared to what else is available, they're a top option.

Project Ratchet
Zweden
Ongeveer een maand gebruiken de app
1 november 2024

Really helpful support. Was really easy to find help and my issue was responded and dealt with in a very timely manner.

Surprizeshop
Verenigd Koninkrijk
9 maanden gebruiken de app
Loop heeft geantwoord 4 november 2024

We love to help and make things simple for our merchants! Thanks for the review 💙⭐️

16 oktober 2024

We didn’t even get the chance to become Loop’s customer or fully test their system. After a phone meeting with one of their sales reps, we were promised a demo first thing Monday morning. However, two weeks passed with no word from them, and we had to reach out ourselves to get things moving again. When we finally received the demo, it was extremely limited, allowing us to test only a few functions.

Despite clearly communicating multiple times that we needed access to all features for a proper evaluation, we were denied this access. This was incredibly frustrating, especially considering we were told it would be possible.

After dealing with their inattentive and dismissive customer service, we were eventually ghosted by their support. In the end, it became clear that Loop wasn’t interested in having us as a customer, despite our clear interest in their highest-tier plan.

After wasting so much of our time, we decided it wasn’t worth pursuing them further. Their repeated lack of interest and poor engagement convinced us to look elsewhere.

Remlagret.se
Zweden
4 maanden gebruiken de app
Loop heeft geantwoord 18 oktober 2024

We sincerely apologize for the frustration and inconvenience you experienced.

At Loop, we hold ourselves to a high standard, and it’s clear we didn’t meet that in your case. Your feedback is incredibly valuable, and we are committed to addressing the gaps that led to this situation to ensure no brands feel overlooked or dismissed.

We truly want to make this right and would love the opportunity to discuss how we can resolve this for you. Please feel free to reach out directly to our team at support@loopreturns.com — we’re here to help.