Avaliações (243)

Classificação geral
4,7
Número por nível de avaliação
  • 86% das avaliações são de 5 estrelas
  • 5% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 2% das avaliações são de 2 estrelas
  • 6% das avaliações são de 1 estrelas
11 de junho de 2024

Quick integration process initially but always improving and releasing new features to improve all aspects of the customer experience. Excited to try the new exchange tracker and exchange shop on site credit features.

Topo Designs
Estados Unidos
11 meses usando o app
Loop deixou uma resposta 20 de junho de 2024

Thank you for the positive feedback! 💙⭐️

We're thrilled to hear that you found the integration process quick and are excited about our ongoing improvements.

We appreciate your ...

17 de maio de 2023

The software is good. Customer service is decent.

There are some features in the software that you need a web developer to implement and code into your .liquid files, and Loop Returns doesn't provide a developer to do so, so you have to hire and pay for the developer yourself.

BRANWYN | Performance Innerwear
Estados Unidos
Mais de 1 ano usando o app
Loop deixou uma resposta 18 de maio de 2023

Thank you for sharing your experience with us! While we don't have a developer, our Technical Support Team is always here to help!

19 de janeiro de 2023

Really great app! Our customers love the ease of using Loop for Returns and Exchanges. Also, love how quickly Loop has updates and is eager to hear feedback to improve the platform and customer experience.

Andie
Estados Unidos
Mais de 1 ano usando o app
Loop deixou uma resposta 24 de janeiro de 2023

Thanks for taking the time to leave us this review! It's so great to hear you and your customers are loving Loop.

And yes! We love hearing feedback to improve our platform ...

28 de maio de 2024

Great customer service, amazing experience in every call. Easy to understand platform very user friendly.

jadeswim
Estados Unidos
11 meses usando o app
Loop deixou uma resposta 20 de junho de 2024

Thank you so much for your kind word! 💙

We're thrilled to hear that you had a great experience with our customer service and find our platform easy to understand and user- ...

14 de outubro de 2022

Save your time and money and get anything else. The experience quickly went downhill once they sign you up. Customer service disappears and you're stuck with a 12 month contract for something that doesn't fully function as promised and no one to help you!

Wild Junkie
Estados Unidos
Mais de 1 ano usando o app
Loop deixou uma resposta 20 de outubro de 2022

Thank you for taking the time to share such a detailed review about your recent experience with Loop. We do apologize that you had a frustrating one and would like to discuss ...

15 de maio de 2023

Great product - but even better account management. The team acts as a true partner. We have been very happy with the results and look forward to their feature rich roadmap they are always rolling out.

ViX Paula Hermanny
Estados Unidos
Mais de 1 ano usando o app
Loop deixou uma resposta 15 de maio de 2023

This review is truly music to our ears! Thanks for sharing!

27 de março de 2024

Loop is very user friendly and their support staff is awesome! They send very informative emails with photos and have prompt response turnarounds. If the emails aren't solving problems then they are happy to hope on a call to discuss the issue and potentially reach out to their engineering team to create something to find a solution.

CITY Boots
Estados Unidos
Aproximadamente 1 ano usando o app
Loop deixou uma resposta 2 de abril de 2024

Thanks for sharing your great experience with Loop! Thrilled that you find our support staff helpful! 🤝

13 de janeiro de 2023

Our customers love Loop, and we do too. A great user interface for admins and customers and abundant customization of returns and exchanges are why we chose the software in the first place. It's easily the best returns software in e-commerce.

One thing we love is that the Loop team continued to develop incredible features and consistently add value to what we were already paying for.

Honeycloth
Estados Unidos
Aproximadamente 1 ano usando o app
Loop deixou uma resposta 24 de janeiro de 2023

Thanks for taking the time to leave us this review! It's awesome to hear that both you and your customers love Loop.

8 de junho de 2023

Cannot fault Loop, they have made Returns so much better for us! Our onboarding manager Brooke has been perfect throughout setup and even after with any questions we have had.

Such an ease working with these guys and I can't thank them enough!

PJJ

Progress JJ Europe
Reino Unido
Aproximadamente 1 ano usando o app
Loop deixou uma resposta 12 de junho de 2023

Thanks for sharing your great experience with us! We'll be sure to share your review with Brooke! 🙌

8 de março de 2024

So easy to set up and get started. Best part of Loop is the customer service- they are BEYOND helpful and so quick to respond. I never have to worry if I have a question or an issue, I know they will help me resolve it asap.

Understated Leather
Estados Unidos
Aproximadamente 1 ano usando o app
Loop deixou uma resposta 20 de março de 2024

Thanks for sharing how helpful our customer service team has been for you! It's what we're here for! 🤝