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Great Support from Loop's Customer service team: fast, clear and detailed explanations that help understand the issues encountered as well as find the correct solutions to the problems.
Keep on the great work!
We'll be sure to let our customer service team know about your great experience! Excited to continue working together 🙌
Loop is a suitable application for those focusing solely on domestic returns rather than international ones. Although Loop claims to support international returns, this feature falls short in reality. They rely on third-party apps to generate return labels, incurring additional costs. The third-party service, typically Easy Post, proves cumbersome and not user-friendly. Moreover, Easy Post functions more as a developer platform, requiring a dedicated team for optimal use. Consequently, utilizing Loop becomes impractical and costly. It's advisable to explore alternative return applications and refrain from committing to any contracts with Loop until thoroughly evaluating their services.
We truly appreciate your feedback, it helps us continuously enhance our services and address the concerns of our users.
We’ve taken note of what you shared about our international returns process and have reached out to assist you with setting this up to work for your brand.
We value your business and are committed to ensuring your experience with Loop meets your expectations. Should you be open to discussing our international returns offering, we genuinely believe that you’ll find our platform to be a valuable asset for your business.
The customer service at Loop is great! Super attentive and quick to respond and find a solution for you.
We love hearing this! Thank you for sharing!
Rece, was so very helpful. She explained things so well with a step by step explanation. So very appreciative for her help, so that I could help my customers better with their questions. Love using LOOP!!
Thanks so much for sharing these kind words! We'll be sure to let Rece know 🙌
10/10 for their support team
Having timely and helpful support when something comes up is extremely important.
Being new to this App, we have had lots of questions which are always promptly answered.
We are loving the user friendly nature of Loop and it has been a welcomed addition to our platform.
We love hearing how user friendly you find Loop! Thanks for leaving these kind words!
Loopreturns has been super helpful to our store. They have a great support system and reply quickly to any issues or questions that we have. Our returns are fully automated and run smoothly without any issues. We're really happy with our experience with Loopreturns and are renewing our agreement with Loopreturns soon.
Thanks for your amazing feedback! We love hearing about your great experience with us and are excited to continue supporting your brand!
After the returns platform we were using sunsetted in October 2023, we quickly transitioned over to Loop, per our previous partners recommendation. Though there have been a few glitches to work through, the Loop CS team and our dedicated CSM Jackie have been extremely responsive / helpful. We hope to continue benefiting from this return platform and definitely recommend giving it a try!
Thank you for sharing your experience! We appreciate your patience as we work through any glitches and are glad to hear that our customer support team has been responsive and helpful. Thank you for this recommendation!
Wendy was fabulous! She is a wealth of knowledge and we left knowing we're in great hands.
We'll be sure to let Wendy know about your great experience! Thanks for leaving this review 🙌
CX is very responsive and quick to help!
Thank you for sharing! 🤩
We considered several different apps to handle product returns, but Loop Returns checked all the boxes for us. The integration with Shopify was easy and the customizability of the platform allowed us to tailor the customer experience. The onboarding was great and our specialist was quick to provide assistance and support as needed to get us up and running right away. Highly recommended.
Thank you for sharing your positive experience with us! We appreciate your recommendation and look forward to continuing to support your business 🙌