Loop Returns & Exchanges

We have had a great experience with Loop, its really smoothed out our returns processes and allowed us to offer so much more to our customers than just a return and refund. I would like to highlight the Loop customer service. We have several integrations running into Loop, the main one being Brightpearl. We recently had an integration issue we needed resolved and the team did a brilliant job in getting this sorted quickly for us while keeping us updated through the whole process and even checking in a week after the fix to make sure everything was still running as expected. Cannot recommend Loop enough.

Loop Returns and Exchanges work great with our Shopify store. I have received nothing by great customer service while they helped onboard us to the Offset program and anytime I have an issue they not only respond quickly but actually help and do things like pre-build the workflow for what I need vs just sending links for me to figure it out on my own. I highly recommend Loop.

Loop has helped our company streamline our customer return processes, saving us a significant amount of time and money. Also, they are always adding to and improving their offerings, which continue to add to the value we get from using Loop. Lastly, their customer service team is fantastic and quick to help answer our questions.

Wonderful app and even better customer service! We have been using Loop Returns for a little over a year and it has made our lives SO much easier.

We've had a positive experience working with Loop Returns, particularly when it comes to customer support. We recently needed assistance configuring return tags across multiple Shopify instances, and the process was handled quickly and clearly.

Highlights:

Responsive Support: Our inquiry was acknowledged and resolved within the same business day — a big plus when coordinating system-wide tagging.

Tag Configuration: We wanted the "LoopExchange" tag applied to all exchange orders across five regional stores (DK, DE, SE, NO, EU). The support team confirmed the setup promptly and ensured it was deployed.

Clear Communication: The representative (Ninthuga) explained how tagging works, including that the system already applies LE:Exchange to original orders that receive an exchange outcome. This level of transparency helped clarify things for us.

️ Value-Add: Being able to tag return and exchange orders systematically helps us keep warehouse processes clean and consistent — especially with RFID and stock separation in place.

Overall, Loop continues to deliver on both platform functionality and reliable merchant support.