Loop Returns & Exchanges
Galerij met uitgelichte afbeeldingen
Automatiseer je retourbeheer om kosten te verlagen, meer inkomsten te behouden en klantloyaliteit te stimuleren.
Jouw merk verdient betere retouren. Ons geautomatiseerde platform verhoogt de klantwaarde en bespaart meer verkopen door een winkelervaring te creëren binnen de retourervaring. We hebben meer dan 4.000 merken uit de Verenigde Staten, Canada, Australië, Nieuw-Zeeland, het Verenigd Koninkrijk en de Europese Unie geholpen hun klantbehoud te verbeteren, hun upsell-waarde te verhogen en retouren stressvrij te maken voor hun klanten. Krijg betere retouren met Loop.
- Optimaliseer retourkosten met Workflows, Logistiek, Point of Sale en meer
- Stimuleer ruilingen met Bonus Credit, Shop Now en Instant Exchanges
- Bescherm tegen retourfraude met Workflows, Aangepaste Regels en Blocklists
- Bied een premium ervaring met thuis ophalen en eenvoudige, zelfbedieningsretouren
- Bouw vertrouwen op met Tracking en leer over het gedrag van shoppers met Insights
Bevat automatisch vertaalde tekst
- Hoogtepunten
- Populair bij bedrijven in de Verenigde Staten
- Werkt met de nieuwste thema's
Talen
Engels
Deze app is niet vertaald in het Nederlands
Werkt met
Shopify POS, Checkout, Gorgias, Klaviyo, Shiphero, NetSuite, Attentive, Global-ECategorieën
Alle functies
Tracking
- Trackingpagina met eigen merk
- Pagina voor het opzoeken van bestellingen
- Tracking in realtime
- Aangepaste trackinglink
- Vertaling
- Geschatte leverdatum
- Wereldwijde tracking
- Export van bestellingen
- Meerdere vervoerders
- API
- Analytics
Meldingen
- Meldingen in realtime
- SMS
- Vertaling
- Aangepaste meldingen
- Automatisering
Retouropties
- Automatische terugbetalingen
- Handmatige terugbetalingen
- Omruilingen
- Vervangingen
- Retouren in de winkel
- QR-codes
- Cadeaubonnen
- Winkeltegoed
- Cadeau retourneren
Retourbeheer
- Automatische goedkeuringen
- Retourportal
- Aangepast beleid
- Niet-retourneerbare artikelen
- Retourperioden
- Retourredenen
- Meerdere talen
- Verzendlabels
- Retouren volgen
- Sms-meldingen
- E-mailmeldingen
- Aangepaste branding
- Beheer van terugbetalingen
- Voorraadupdates
- Blokkeerlijsten van klanten
- Analytics
Tracking
Meldingen
Retouropties
Retourbeheer
Prijs
Offset
Gratis
- Benut door consumenten betaalde retouren om software + retourverzending volledig te dekken. Alle beste functionaliteiten van Loop.
Essential
$155 /maand
- Onbeperkte bestemmingen
- Geautomatiseerde retourbeleid
- Vervoerdertarieven vergelijken
- Workflows
- Meer via onderstaande link
Advanced
$340 /maand
- Volledig Essential-plan, en
- Shop Now
- Instant exchange
- Bonus credit
- Fraudepreventie
- Meer via onderstaande link
Bevat automatisch vertaalde tekst
Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
Recensies (181)
We’ve been thrilled with our partnership with Loop Return! Their return portal has seamlessly integrated with our CX platform and Shopify store, making the entire returns process a breeze. This automation has been a game-changer for us, reducing our customer support demand and freeing up our CS agents to focus on other customer inquiries.
Loop Return’s team goes above and beyond with their support. They’ve been incredibly responsive and readily available whenever we needed account adjustments, upgrades, or assistance with new features. The team also excels in guiding us through upgrades, ensuring we’re maximizing all the tools they offer.
If you’re looking for a return solution that’s efficient, reliable, and backed by outstanding support, we highly recommend Loop Return. They’ve streamlined our workflow and helped us create a better experience for our customers.
Wow, we're so glad to hear that our partnership has been such a game-changer for you! 🎉
Seamless integrations and stellar support are what we strive for, and we're thrilled that your team is feeling the benefits.
Thanks for the amazing review! 🙌
First, let's talk experience:
- Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process.
- Olivia (sales), Taylor (implementation), and Wendy (merchant success) have been lovely to work with. Each person we've worked with at Loop has been highly responsive, which I love — previous companies we worked with felt like emailing into the void.
Next, let's talk product:
- Both we and our customers LOVE the Shop Now feature. Most of our products don't have variants, so we were previously limited by variant-only exchanges.
- Our older customer love having the option for printerless returns in our various markets. This allowed us to replace a second app we were using for printerless returns in Canada and it helps us be accessible.
- The analytics reporting is in depth, while not requiring a data science degree. (If you know you know!)
- Loop has integrations with the rest of our tech stack, including our WMS. This is huge. I will say that the integration with Rise has been a bit buggy, but I believe that's a problem on the Rise side (not the Loop side).
Pricing:
- We were previously on a flat monthly fee rather than a pay-per-return model, and from a finance perspective, I much prefer the stability of monthly fees. That said, they're also rolling out a new model where technically the customer pays instead of the merchant.
- Only complaint is that the invoicing team sends the invoice the exact same day they automatically charge it, and since that amount can significantly vary, sometimes it leaves our finance team scrambling.
- Overall, there are certainly cheaper return platforms, but I think Loop provides enough value for the price that it charges. :)
Thank you for the glowing review! ⭐️💙
We’re thrilled to hear the onboarding process went smoothly and that our team was there to support you every step of the way. Equipping your team with the necessary tools to deliver seamless returns is always our goal, and we’re delighted to know our product is delivering just that!
We appreciate your feedback and will definitely share with the team!
I've had a great experience when reaching out for help from Loop. Someone gets back to you in less than 24 hours and is always will to give details instead of sending you a link to a help center article that you may have already read. Gabbi has been super helpful!
Thank you so much for your kind words! 💙
We’re thrilled to hear that your experience with Loop has been positive and that Gabbi has been supportive. Our team strives to provide timely and detailed support, and we appreciate you taking the time to share your feedback!
Loop Returns & Exchanges allowed us to significantly improve our customer's experience when something they bought didn't work out. Making it easy for them to return and exchange coupled with upsell and revenue retention elements is a win-win for both our customer and our company's bottom line. We've been able to keep our return rate low, while be easy to do business with.
Thank you so much for your thoughtful feedback! ⭐️
We're thrilled to hear that Loop has helped enhance your customer experience while supporting your business goals. Excited to continue being a part of your success 💙
Loop has been a great "value added" app as we work towards better for our customers and staff, support and team gets' an A+
We’re so glad that Loop has been able to provide value for both your team and your customers. Thank you for the A+ rating! 🤩💙
Ondersteuning
Loop kan al je vragen beantwoorden over Loop Returns & Exchanges.
Hulpbronnen
Geïntroduceerd
27 mei 2021
Toegang tot gegevens
Deze app heeft toegang nodig tot de volgende gegevens om goed te kunnen werken in je winkel. Ontdek waarom in het privacybeleid van de ontwikkelaar.
Persoonsgegevens bekijken:
Klanten, winkeleigenaar
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Klanten
Naam, e-mailadres, telefoonnummer, fysiek adres, geolocatie, IP-adres, browser en besturingssysteem
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Winkeleigenaar
Naam, e-mailadres, telefoonnummer, fysiek adres
Winkelgegevens bekijken en bewerken:
Klanten, producten, bestellingen, kortingen, cadeaubonnen, Webshop
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Klanten bewerken
Klantgegevens
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Producten bewerken
Voorraad, producten, publicaties van producten in verkoopkanalen, or collecties
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Bestellingen bewerken
Toegewezen fulfilment, conceptbestellingen, bestellingsafhandelingen, merchant heeft fulfilment beheerd, bewerkte bestellingen, alle bestelgegevens, retourzendingen, verzendgegevens, or fulfilment door derden
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Kortingen bekijken en synchroniseren
Kortingscodes en promoties
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Cadeaubonnen bewerken
Cadeaubonnen
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Je webshop bewerken
Checkoutpagina
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Andere gegevens bewerken
Locaties, Instellingen Shopify Markets, or prijsregels