Loop Returns & Exchanges

We are a small business that is growing fast. We recently migrated from WooCommerce to Shopify Plus in order to have access to cleaner and more effective e-commerce tools and the ability to more easily scale. Loop was one of the major influencers in our decision to switch. I am not a web developer but I do all of the web backend work myself. Of all the apps that I have used so far in Shopify (and probably including Shopify itself), I think that Loop offered the most comprehensive and easy-to-follow onboarding documentation. I reached out to Loop support a couple times when I got stuck or needed clarity on something and every time their support was extremely responsive, helpful, and patient (even when I was probably coming across as crabby - my own fault for trying to do too many things at once!). I was able to get Loop configured and running for the most part in just a few hours with a few tweaks here and there as the rest of the site started coming together over the next week or so. My assistant who helps with processing returns and exchanges is over the moon about how easy it is to use Loop too. We are definitely fans. Thank you for a great product and great service!

Loop is an impressive platform that is designed to be easy to use for both internal teams and customers. The software is highly intuitive, and it doesn't take long to get up and running. The platform's ability to provide quick and accurate responses to queries is truly remarkable, and it helps to save time for everyone involved. For small companies, in particular, Loop is a valuable tool that can help to streamline operations and maximize profits. The "Shop Now" feature is one example of how Loop has helped our business generate revenue. This feature makes it easy for customers to purchase products or services directly from the platform, without having to navigate to another website. Overall, Loop is an impressive platform that offers a wide range of benefits for businesses of all sizes.

Loop was the exact Returns / Exchange platform that we were looking for. As a small team of two, manually responding to @info emails just to quickly provide someone a return label was very inefficient. Our Onboarding Rep, Adam, was also extremely helpful and gave us genuine industry standard advice, and pointed out some discrepancies in our T&C.
As I'm sure most of us Shopify admins know, managing Exchanges in the Shopify platform is such a headache. It's either a return for refund, or you are messing around with manual inventory adjustments and sending Shipping labels from 3rd party shipping apps. Loop comes in and does exactly what you'd expect and makes the process easy, and all in the 'Orders' page. Our customers seem to appreciate it too, we rarely get a hiccup with Loop, and if we do, it was often a customer input mistake.

Do be prepared to sign up for the top two pricing levels though for the best experience. The lowest pricing options are petty limited, and you'll find that out pretty quickly.

We installed Loop in Summer, 2022 and within a few months we were able to realize the full benefit of the platform. In particular, Loop unlocked us to offer more flexible exchange options to our customers, which has helped us nearly double the amount of revenue we retained from customers that would have normally been given back in refunds.

To add, their analytics page is wonderful and allows us to track our results each month and/or dive into specific areas of interest. We've appreciated the visibility Loop has provided, and have been able to make meaningful changes to how we position our products, conduct fit education, or update our portfolio as a result.

We love loop! It's by far the best experience for customers and also CX employees to navigate as well. Super clean and easy experience from start to finish, and there's always exciting updates that Loop is coming out with to better it. You can customize the portal so that it feels very on brand, and even have the customer shop directly on your site with their store credit. From a CX/employee perspective, the analytics and reports have helped us lower return rates on specific products as well. Shoutout to Bryan H. who is our rep and is super quick to help anytime we need assistance!