レビュー (391)

総合評価
4.9
評価レベルごとの件数
  • 評価の98%は5つ星です
  • 評価の1%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
2022年5月13日

Excellent customer service with seamless integration of Loop! I also very much appreciate the personalizied support.

RootRadar
アメリカ合衆国
アプリの使用期間:約21時間
Loop Solutions Incが返信しました 2022年6月16日

Hey there! Thanks for installing and trying out our subscriptions app. We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

2022年12月5日

We only recently launched subscriptions, but we're pretty happy with Loop. We launched it on an older theme and got a subscription sale pretty immediately. Then we launched a new theme (IMPACT), and the subscription widget stopped functioning properly. It took about a week going back and forth with Loop support, but they were able to go in and get it functioning properly again and we're very pleased. Excited to see how introducing this to our business helps it grow.

Apex Alchemy
アメリカ合衆国
アプリの使用期間:8日
Loop Solutions Incが返信しました 2022年12月7日

Thank you for this review, Apex Alchemy team.

We can easily integrate with IMPACT theme now.
Feel free to ping us in case you face any issues

Wishing the best for your subscriptions growth (would love to share more ideas) 💪

Thanks,
Team Loop

2023年1月10日

The best subscription app and unmatched excellent customer service. Very quick to respond to any questions we had. The Loop team was able to provide our business with custom features to so that we provide our csutomers with an amazing customer portal. I am so happy we made the switch and hands down I recomend Loop for your subscrption needs.

Ferosom Forte
カナダ
アプリの使用期間:約5時間
Loop Solutions Incが返信しました 2023年1月12日

Thank you for this amazing review, Team Ferosome Forte! This made our day.

Our customer portal is 100% customizable to meet the demands of any subscription business.

Thanks,
Team Loop

2021年9月8日

This app is a JOKE. There is NO customer service. They do not contact you ever. They just keep sending "schedule a call" emails but then push your call off over and over. And all call times are between midnight and 4am. I'm convinced that all reviews were entered by this company.

The Modern Silo
アメリカ合衆国
アプリの使用期間:6日
Loop Solutions Incが返信しました 2021年9月15日

Hi Tinley,

After this review and even before this review, we have tried reaching out to you to activate Subscriptions for your store but haven’t been able to do so.

You scheduled 3 calls with us for your subscription widget issue but didn’t join any of the calls. After every call, we sent an email asking you to reschedule the call and even followed-up with you. I have updated the timeline of events on the google doc below, we have shared the same sheet with you as well.

I am really not sure what we could have done differently so you wouldn't have felt disappointed with us.

If you do want to try us again, please feel free to respond to our emails and we will be happy to power subscriptions for you.

Thanks,
Team Loop

2021年9月20日

From the first day of downloading Loop, the customer support has been excellent. Despite having a few issues within the first couple days, Loop always replied fast and solved the issues. Loop provides everything I need for my subscription-based business. Would definitely recommend this to anyone who needs to add subscriptions to their website.

JNM Football
イギリス
アプリの使用期間:約4時間
Loop Solutions Incが返信しました 2022年7月8日

Thank you for the recommendation! Such reviews keep us going!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

2022年4月22日

Amazing customer service! Vivek helped me get everything looking perfect, even down to the smallest details.

Harp and Fin
カナダ
アプリの使用期間:約3時間
Loop Solutions Incが返信しました 2022年6月20日

Hey there! Thanks for the supportive words! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

2022年3月14日

I had some questions and Piyush jumped straight on a call with me to talk me through everything and the team immediately did some custom coding to make the app look just as I wanted it on my product page. Fantastic customer service!

Babu
イギリス
アプリの使用期間:約2時間
Loop Solutions Incが返信しました 2022年6月24日

Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

2022年2月20日

Customer service is A++ - had a few questions and almost instantly had someone helping me out! Thank you for your support.

by kiele
カナダ
アプリの使用期間:約2時間
Loop Solutions Incが返信しました 2022年6月27日

Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

2023年4月24日

The product was not worth the price and the customer service was unsatisfactory. I experienced an issue and was advised to fix it on my own without much assistance or support from the customer service team. The app is also overpriced.

TextGPT
アメリカ合衆国
アプリの使用期間:2日
Loop Solutions Incが返信しました 2023年4月24日

Hi Team TextGPT,

Sorry to hear about your experience. We take our product and customer service pretty seriously. Please let us know your concern at support@loopwork.co- We would love to fix your issue.

We are sorry to say that we can't give you access to our APIs in the free plan.

As far as the concern about our pricing, we received your feedback. For full transparency, we charge the lowest transaction fees in the Shopify app ecosystem amongst Shopify apps.

Our plans are suitably set for growth and Enterprise brands after getting feedback from the DTC community.

Thanks,
Abel and Team Loop

2022年9月13日

So far so good. Lesle, was great at helping us set up as we incurred slight technical difficulties. Great customer service

Naelle Studio
イギリス
アプリの使用期間:37分
Loop Solutions Incが返信しました 2022年9月13日

Thank you for this amazing review. Lesle is our beloved product specialist.
Feel free to reach out to us if you need help with anything else.

Thanks,
Team Loop