Loop Subscriptions App

Loop support team is always willing to help when we have specific marketing campaigns or initiatives that require adjustments to subscriptions. Would recommend to brands that require guidance for their subscription program.

This is the first subcription app I've used, but so far, I'm quite happy with it. I was migrating from a DIY solution and the team took time to understand my particular needs and provided a significant amount of very helpful support in the lead up to migration. The migration was painless - thanks to the efforts of that particular team. Since launch, perhaps the greatest value has been provided by the Support team, and my CSM Shivam. I'm continually asking questions and, regardless of the time or day of the week, a helpful response is never more than an hour or two away (often much faster).

There are a few gaps and frustrations (thus 4 not 5 stars), but some of these relate to my particular case (using an Anchor Day, and the post purchase upselling of BYOBs) and will not be relevant for all vendors.

the customer service is great.. I'm still figuring out the app, but seems to be working well..

Parvesh has been assisting me with an issue regarding subscriptions and the link. He successfully showed me how to access the information I needed in order to achieve my goal. We also discovered some tech issues along the way that will hopefully be resolved. Parvesh was very patient with my requests. I give him TEN stars!

Migrated to Loop from Recharge and like it a lot more so far. App is easy to set up and the team is very helpful with migrating over customers and getting everything onboarded. My only complaint is that I wish it had a feature that automatically emails customers if the product they're subscribed to changes in price and gives them the option to opt-out. Other than that, I think they are a great solution.

We only recently launched subscriptions, but we're pretty happy with Loop. We launched it on an older theme and got a subscription sale pretty immediately. Then we launched a new theme (IMPACT), and the subscription widget stopped functioning properly. It took about a week going back and forth with Loop support, but they were able to go in and get it functioning properly again and we're very pleased. Excited to see how introducing this to our business helps it grow.