Loop Subscriptions

Loop is a great product to have for subscriptions! The dashboard is easy to understand and the service has a variety of tools for a custom experience. Shoutout to the team behind Loop as well; excellent customer service and responsiveness! We look forward to using Loop for a long time.

The Loop subscription service is truly remarkable, as it simplifies the subscription process for all merchants. One of the standout services is the exceptional customer assistance, which promptly responds to any concerns or bugs encountered.

This level of support makes it highly recommended for anyone looking to streamline their selling experience.

Best subscription app, best support, best experience for our incredible subscribers. Highly recommend Loop if you are considering a subscription tool for your store.

Excellent Customer Service. Very easy to work with and the widget integrates with our site beautifully. Highly recommend using this for setting up subscription service within your site.

This is the first subcription app I've used, but so far, I'm quite happy with it. I was migrating from a DIY solution and the team took time to understand my particular needs and provided a significant amount of very helpful support in the lead up to migration. The migration was painless - thanks to the efforts of that particular team. Since launch, perhaps the greatest value has been provided by the Support team. I'm continually asking questions and, regardless of the time or day of the week, a helpful response is never more than an hour or two away (often much faster).

I've not given 5 stars, because there are some areas where functionality is lacking, or yet to be developed. If you are a vendor that sets your order schedule based on delivery (using an Anchor Day), rather than being based on billing, then there are some gaps. It feels as if this functionality (the ability to set the order schedule based on delivery) was rolled out, but then not fully implemented across the product to map the features/functionality available that exist for vendors who set order schedules based on 'billing'.

The team at Loop have been exceptional in migrating us across from Recharge and getting us set up on the platform. From assisting with optimisation and customisation of the customer-facing portal to troubleshooting widget issues, their customer service alone deserves 5 stars. The platform has a load of features to improve the customer experience which we have loved exploring.

Great app, user friendly and always someone there to help!

Great product, fantastic customer service and fast resolution of issues. I highly recommend it.

Really great app, with supportive customer team who provide timely guidance on any platform issues.

I had an issue with how the app installed and I reached out for assistance. Not only did they help fix the issue, they jumped on a call with me to go over things to ensure I knew how to best utilize their app! Amazing service and great attention to detail for helping!