Loox ‑ Visual Product Reviews

​Hey,
Josh from the Loox team here :)

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.​
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The Growth plan, our most popular plan is a pay-as-you-grow plan that scales with you depending on your usage that month. This plan is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations.
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We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
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​In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

Hey,
Thank you for your feedback.

Loox is a visual-first platform that collects more photo and video reviews than anyone else in the industry. Our app quickly delivers high value by helping you gather impactful reviews, boost conversion, increase retention, and drive referrals. We also offer attentive, high-quality support.

I reviewed your settings and would love to offer some suggestions to help you benefit more from Loox. I’ve sent you an email—please reply whenever it works for you.

Thanks,
Rotem from the Loox team

Hey,
Yishai from the Loox team here - I'm so sorry you're disappointed in your experience with Loox recently. I'd be happy to clear a few things up and try to explain what happened :)

Generally speaking, Loox offers a one-time bonus to send review requests to past customers free of charge regardless of how many emails are sent.

This might be the reason so many reviews came in during your first month of Loox, as free emails were sent to your customers going back to orders 90-days before Loox was installed.

In regards to recent performance, I can see that you recently moved to the Advanced plan which offers 500 review request emails per month which might be less than your monthly order volume and hence was exceeded faster than expected.

With that said, I can see that you received more than 150 reviews in the last 30 days which is fantastic!

In any case, we contacted you privately through our support channel to explain everything in more detail, we're more than happy to help you get the most out of your Loox subscription.

Hey,
Josh from the Loox team here :)

I'm sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve your issues.

I have reached out to you privately to continue this conversation.

Please look out for an email from our Support team.

Hi. Dolev from the Loox team here. I'm sorry to hear that your experience with Loox hasn’t matched your expectations. I’d be glad to assist in resolving any difficulties you’ve encountered on mobile.

Since I couldn’t locate your store to follow up directly, you’re welcome to contact our support team anytime at support@loox.io. We’re available 24/7 and will be happy to help.

Hey,
Thanks for your feedback, I'll be happy to clarify this!

While the Loox app itself is currently available only in English, we do offer options to fully customize and translate all customer-facing content, like widgets, emails, and even customer reviews, into your preferred language.

I’ve reached out via email to walk you through all the translation options and answer any questions you may have. Feel free to reply whenever it’s convenient—we’re here to help!

Thanks,
Amit from the Loox team

Hey,
Tamarry from the Loox team here :)

I’d be happy to dig deeper into what you see on your end and assist accordingly.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey,

Yoni from Loox here. The $14.99 price is for the Reviews + Referrals basic plan. The $9.99 Reviews plan is available if you don't select "Reviews & Referrals" on the top of the page.

Please consider updating your review, as it is misleading and incorrect.

Thank you,
Yoni