Loox ‑ Product Reviews App
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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I used and understanding this app and this is very useful for my shop. It is very suitable for my shop
I have subscribed to a basic subscription but after reaching 500 orders, it is no longer possible to enter into the application to manage customer reviews that are already registered. I can't modify anything anymore !!! However, I continue to pay normally my monthly subscription. Loox asks you to switch to the higher plan otherwise you can't enter the application to manage the existing customer reviews !!! What a shame!
Hey,
Josh from the Loox team here - I'm truly sorry that your experience with Loox was not positive as you expected.
Loox offers several different plans for stores of all sizes and needs.
Our Basic plan is designed for stores who are beginning their journey on the Shopify ecosystem to help them get their footing and start growing.
Our other plans, which are designed for stores of larger scale, provide a higher ROI for your store.
We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention the increase in reviews you will receive.
We have contacted you personally to assist you further on the matter.
Please check your email for an email from our support team :)
I'm not happy, I'm not able to import the reviews from Aliexpress to my shop. I tried many times and definitely need help. I can see the comments on the App but no way to add them in the product page.
Hey,
Amit from the Loox team here :)
We have created a support ticket to handle your issue, please check your email inbox.
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
I don't mind paying extra for "premium" or "best-in-class" services for my stores and I thought Loox was like that. IT WASN'T! This app is pure greed. I reached my limit (which is ridiculous) and cannot access the app AT ALL without upgrading to a higher tier plan. I can't export my reviews due to this. VERY DISAPPOINTED!!!
STAY AWAY FROM THIS GREEDY COMPANY
Hey,
Josh from the Loox team here :)
I apologize for the confusion and I’m happy to help clear the air!
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan is designed for stores who are starting their journey and help them grow their business.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.
NO ME FUNCIONA BIEN, ADEMAS NO ESTA EN MI IDIOMA Y NO DEJA SER TRADUCIDO EN EL TRADUCTOR DEL MOUSE.
TENGO MUCHOS PROBLEMAS CON ESTO Y ADEMAS NO PUEDO MEJORAR NI APRENDER POR ESO MISMO. PUEDE QUE SEA UNA APP BUENA PERO LOS CREADORES NO INVIERTEN EN USUARIOS DE OTROS IDIOMAS...
Hey,
Tamarry from the Loox team here :)
We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.
Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including Spanish.
I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.
I feel like it's starting to get pricey. Having to pay extra for 300 orders seems heavy. I had orders coming in from another marketplace and they wanted to stop letting me offer the Loox Photo Review discounts to my shopify customers. They kept asking me to upgrade. It's annoying, what do Walmart sales have to do with my shopify Product Review service? I'm looking to add value to my Shopify store, so sales outside of Shopify should not be increasing my fees for my webstore.
Hey,
David from the Loox team here :)
I would like to apologize for any confusion that might have occurred, and I’m happy to help clear the air!
Generally speaking, Loox offers plans that were built to match all types of businesses sizes, and our pricing model is designed for a high ROI.
If you have any question in regards to how your Loox Plan can help you increase your store’s income, and how it can help you increase your growing collection of customers, feel free to respond to our private message!
We will be more than happy to help :)
Be weary of this app, they continue charging you even after the app is removed from your store. Contacted support and they told me to contact shopify support, who then said they would contact loox support.
Hey,
Amit from the Loox team here!
Please note that after further investigation, our team has contacted you privately to sort this out in the best way possible.
And while Shopify manages all app charges and billing cycles according to their policy, Loox does not create any of the charges.
You can learn more about their policy here:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
Having that said, when uninstalling the app mid-billing cycle, sometimes Shopify does not delete the charge and it is later received as a regular app charge.
No worries, as I mentioned, we have already contacted you and will sort this out together, the best and fastest way we can :)
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
fucking non-working app. it took me two hours to make it work but I couldn't do anything! get that shit out of here!
Hey,
Amit from the Loox team here :)
I looked at our support logs and it seems like we did not receive any previous support request from your end.
In any case, we are happy to help with anything you need!
I reached out to you directly to the email address your store is listed under.
If you did not receive this email, feel free to contact our support team directly - we're always glad to help!
Delete it sooner the better. if you grow the price will be extremly high, if you earn $1 per order, you see you reach 300 orders it will charge you at least $35 per month. which means 10% net profit this APP will take from you, crazing. and there is no way you could export the images if you want to unistall.
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect.
You can export the reviews collected for your store, including the photos, directly from the app or through our support team.
I have reached out to you privately through our support team in order to help you get those reviews, and I'll be happy to help solve any further issues you may have :)
I started to use this platform due to Google integration. But it is impossibly hard to set it up. Therefore I change my review to 1*
Hey,
Dor from the Loox team here.
As an approved reviews aggregator with Google, we work as hard as we can to make this integration as seamless as possible.
However, due to Google's strict guidelines and lack of communication, this can be more complicated in certain cases.
In these cases, our support team is available 24\7 to assist with every step of the process.
We have reached out to you personally, and we will continue assisting you on the matter until it is resolved.