Loox ‑ Product Reviews App
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Strong Warning to Merchants
Hidden charges, extremely misleading pricing. Avoid.
This is one of the most unethical and non-transparent Shopify apps I have ever used.
Loox charges extra fees without clear awareness or meaningful consent, purely based on order count — even if you do NOT use any of their so-called advanced features.
We only used Loox for basic product review display on product pages.
We did NOT:
send review request emails
use upsells
use referrals
use discounts or automations
Yet we were automatically charged an additional $40 “usage fee” per month.
When confronted, support explicitly stated that usage fees apply regardless of whether features are used or not, and they refused to refund charges for unused functionality.
This is not a pricing issue — this is a billing trap designed to quietly extract more money from merchants who don’t constantly audit their Shopify invoices.
Serious warning to all merchants:
Check your Shopify bills every month
Do NOT assume you’re only paying the base plan
Many stores are likely being overcharged without realizing it
I genuinely regret installing this app.
I wouldn’t even give it one star if that were possible.
Hey,
I’m sorry to hear that the recent charge came as a surprise. We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. We've reached out to you privately via email to go over this. Please feel free to reply whenever convenient for you.
Joyce was super helpful - she was able to deal with my issue very quickly. Really great customer service!
AMAZING COSTUMER SERVICE
Good app!!!
Quick help and fixed my issue after changing themes with reviews not showing on pages.
You make it easy, and that's important for my business. It is a great tool.
Mary did a great job answering all of my questions. I think this is the best reviews app on Shopify.
really good tbf
Amazing.
toll
