Loox ‑ Product Reviews App
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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Hey loox I unsubscribed from your basic plan month ago and un installed your app but you still charged me 9.99 thats not fair!
Hey - Yishai from Loox here :)
Please note that Shopify is in charge of app charges according to their policy here: https://help.shopify.com/manual/your-account/manage-billing/your-invoice/transactions-and-fees#domains-themes-and-app-fees
As we mentioned in our email, Shopify triggered the app charge on October 6th and Loox was removed after, on October 10th, for this reason you saw the charge in your Shopify invoice.
If you have any further questions please don't hesitate to contact our support team, they'd be more than happy to help!
c
Hey,
Lilach from the Loox team here!
Our customer support team is available 24/7 at support@loox.io, and we would be happy to help you with any questions you have.
I've reached out to you privately to provide you with further assistance :)
Impossible to unsubscribe, just noticed that they have been charging me for months even though the app is uninstalled
Hey,
Amit from the Loox team here :)
Please note that Shopify manages all app charges and will automatically stop charging you once you uninstall the app.
Our support team has reached out to Shopify on your behalf and Shopify has refunded your account for the Loox charges (we also sent you a private email regarding this).
If you need any further assistance from our end, feel free to contact our support team directly - we're always happy to help!
Cant contact support and the review app still on the site after removing all the associated code on the site
Hey,
Amit from the Loox team here!
I took a look at our conversation history and I can see that one of my colleagues and myself had already answered you - could you please check your email again and let me know if you can find them?
Regarding removing all of the code, no worries - please create a staff account for support@loox.io and we would be more than happy to sort this out for you :)
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
I paid $24.99 for advanced plan but I still need to upgrade to Pro plan to be integrated with Google Review. I currently have the same benefits of Free Shopify Products Review App from Loox App for $24.99. I believe it's completely NOT WORTH THE COST.
scam app, I changed my plan from essential to growth this month and I don't know it cost me over $400, I am still able to access the app now but my review history are gone it need me to pay again, really really bad experience.
Hey,
Josh from the Loox team here. I apologize for any confusion on the matter! I'd be happy to explain why you are seeing these charges.
Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use. This means that during slower months you automatically pay less.
In any case, Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
I see that you have recently uninstalled Loox which is preventing you from accessing the admin.
I have reached out to you privately to better address your concerns. Please lookout for an email from our Support team.
Estou tendo que avaliar antes mesmo de testar, não gostei disso. Espero que valha a pena. Tive boas indicações.
Hey, Yishai from the Loox team here :)
Thank you for the genuine feedback. I hope that you will have a great experience using the app itself.
If you need any assistance setting things up, please contact our support team and we'd be more than happy to help!
i use this application to boost my sells and more to help to confirm products selling on my shop. it's all
Don't work, i would put reviews on my website by the website but it's impossible. I just can import the Aliexpress reviews. So that don't make work.
Hey,
Yishai from the Loox team here :)
Our support team will gladly assist you in adding\moving the review widget on any page on your store that you'd like so that your customers will be able to leave a review on the store directly.
Additionally, please note that you can use our import spreadsheet to import reviews to any product on your store.
Since I can see you are currently unsubscribed to Loox, if you could please reinstall Loox and reply to the email we sent to you privately, we'll be happy to sort this out for you!
quero cancelar meu plano da loox , mas não consigo achar nada que diga para eu cancelar, como faço?
Hey,
Amit from the Loox team here!
I just wanted to jump in and let you know that we are always here and happy to help :)
No worries, you can unsubscribe at any time by removing Loox.
Here is how you can do so:
https://help.loox.io/article/85-how-do-i-remove-loox-from-my-store
If you need any assistance with this or have any other questions, please feel free to contact us at support@loox.io and we'll be more than happy to help.