Loox ‑ Product Reviews App , 18 335 arvostelua

So far this app is amazing, and i am happy i can manually send out reviews! It works really well in getting pictures from customers who may have forgotten to leave a review!

This app helps take my business to the next level. The social proof it provides is amazing and my customers love it too. Very easy to navigate!

Liz was great. Very quick to solve a little issue that i had (within the hour). It's always great support from Loox :)

At CastleFlexx we have the best full body stretching device for people with chronic pain but the downside is we have a LOT of haters who own strap and band companies, being able to delete their reviews when they arent real customers is something that many other review services dont offer so youre stuck with trolls forever....not with LOOX! We appreciate this comapny SO much. By the way, if youre considering POST PILOT reviews DONT DO IT.

I love this app. I have had no issues with it and it's brilliant for my customers as they can see what other people think about our products. Liz was wonderful and helped me install one of the widgets recently. She was very fast and efficient - a great asset to the team.

The 'Write a review' button was not showing up on my website for some of my products. I reached out for assistance and Mr. Laurence responded very quickly to my email. Not only did he send me a video with instructions on how to edit my theme to add the review widget, he went above the call of duty and coded my website himself. If you’re looking for a product review app for your company Loox is the best choice for sure.

I had an issue with adjusting the background color of the product review widget, and Laurence did an amazing job helping me to fix this. He was very helpful and responsive, and now I'm happy with the background color!

I would like to share my experience. I have been using the Loox app for a year now, and I believe I am qualified to represent a portion of users to express my true feelings.

Initially, my experience with the app was good because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them.

However, an incident occurred earlier this year when I was organizing my bills and discovered that they had charged me twice in a month. I immediately contacted their customer service team. After sending an email, I received a generic reply stating that they would get back to me as soon as possible. However, I waited for a week and still hadn't received any response. Feeling extremely frustrated, I reached out to Shopify's team, providing them with detailed billing and expense records, hoping that they could help me get in touch with the app developer. Currently, I am still waiting for a response from them.

Today, as I started organizing my bills for March, I couldn't help but feel disheartened by their indifference. As a long-term user, I feel that my concerns have not been handled properly, and their cold treatment of my difficulties raises the question of how they would treat new users.

Believe me, it is crucial to exercise caution before installing an app because it not only embeds code into your store but also affects all subsequent sales processes. When you want to change an app, it is not as simple as uninstalling it. You need to consider the closed loop of customer purchasing cycles and whether the residual program code that cannot be completely removed even after uninstallation will affect the loading speed of your store.

In conclusion, I am unsure if I should continue using their app. I am genuinely worried that they might occasionally overcharge me on my credit card, which deeply saddens me. I have already sought advice from experienced individuals on how to minimize the impact on my business and switch to a different app.

Good app and very responsive support. Appreciate the help from Chester who was quick to resolve the issue I was facing when using the app. I recommend the app.

Customer service was very prompt in helping our small woman-owned business! We appreciate Jodel's excellent support and knowledgeable feedback.