Loox ‑ Product Reviews App

​Hey,
Tamarry from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve personally reached out to you and am happy to continue the conversation with you privately.

Hey,
Lilach from the Loox team here :)

The Loox widgets automatically integrate with your theme once you install Loox.

I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

​Hey,
Tal from the Loox team here :)
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​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
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I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
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Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

It seems like you uninstalled us before we had a chance to assist you.

In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

Hey,
Rotem from the Loox team here :)

I would be happy to better understand what you are experiencing on your end.

I've reached out to you privately, please find our email in your inbox so we can continue the conversation from there

Please also know that our support team is available 24/7 and always ready to provide you with assistance!

Hey,

Ilan from the Loox team here!

I just wanted to touch base and send a quick follow-up regarding the review you left.

We have upgraded our menu to offer better navigation through Shopify, on the main navigation menu at the left side bar.

I sent you a personal message with screenshots and will be happy to take care of you in that email conversation to your full satisfaction.

In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,
Tal from the Loox team here :)

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this!

The charge you refer to was created before Loox was removed. It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.

I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

Hey,
Tamarry from the Loox team here :)

We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.

Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including French.

I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.

Hey,
Arielle from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

Loox offers several different plans for stores of all sizes and needs, including the Beginner plan you are addressing.

I’ve personally reached out to you regarding your plan and import process and am happy to continue the conversation with you privately.

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Hey,
Amit from the Loox team here :)

I'd be happy to help you with anything you might need assistance with!

I've reached out to you privately, please find our email in your inbox and we'd be happy to continue from there.