Loox ‑ Product Reviews App
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Aya responds very fast and is super helpful. Clear instructions and thinking in solutions.
I'm Facing an Issue with your app and uninstalled your app in January but I made a payment one January you again sent payment so I am sending the amount to you can you refund the amount
you can me at dalanasmj0@gmail.com
Hey,
Rotem from the Loox team here :)
Once Loox is uninstalled in your stores, you shouldn't receive additional charges. You might see charges that were created before the app was removed, which are included in your current invoice.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
Solid all around review collection app
The costumer support is very helpful. Clear communication and was able to solve my problem fast. I was assisted by Sara
Now have 3 Shopify stores using Loox. This app is amazing in terms of features and the customer service and tech support is next level. Special shout out to Ken who assisted with integrating the reviews into out latest store. Thanks guys.
Aya helped me really quick and with the right css codes. I am really happy with his assistance.
I had issues with the rating widget not beign shown in my store, even though I added it, so I contacted the support team and Ellison, one of the members, guided me through the solution and, in a couple hours I solved my issue. Thanks again Ellison!
Does what its supposed to do. Just wish they would lower the cost!
Had some issues with importing my reviews so I sent out a request for help. Sure enough, within Minutes I got a response from Mara and she helped me solve the problem ASAP :) Awesome assistance & gave suggestions when asking how I might be able to solve the issue on my own next time. Thank you Mara!
Great app, and more importantly great service. we needed online support and Ms. Aya from the Customer Support, did an amazing job for us, helping us with setting up one of the widgets on our store, from her side. It was amazing and very helpful. Highly recommend using this app