Loox ‑ Product Reviews App

The only app that looks great out of the box. Cannot recommend enough! Also, the customer service is stellar!

Great app and really amazing customer service. Jemuel helped me out a lot by actually putting code into my theme so that reviews would show on my featured products page. Highly recomend!

I really like this app not just for its great features but also for the customer service that I’ve received. I had a problem with some reviews on my store so I emailed the help team and got put in touch with Jodel. He replied as soon as he could and after a couple conversations my problem was resolved straight away. I would really recommend this app if you ever have trouble with your stores. Jamie.

Arielle, Liz, Ellison. Thank them for their help. Perfect solution to my problem.

Amazing customer service. Jodel was the one that helped me and he helped me solve my issue really fast. I recommend.

Was stuck with adding reviews to my website featured collection and product collections. Liz responded quickly on a Sunday! Managed to fix the problem almost immediately. Amazing customer service!

Have been using it for almost 3 months now and love the functionality and the easy to use buttons. Has definitely boosted my sales ever since i have implemented it!!

I've only had the app installed for a couple of weeks and so far I really love it. It's beautiful and makes my website look amazing and professional.

Love Loox Reviews! We used it for years seamlessly. We updated our theme and I had so many issues trying to integrate the new theme to the app myself, I emailed them and had a reply from Jodel almost instantly. The completely set up the theme and fixed everything that I was messing with in literally less than 30 minutes. Loox and Jodel gave some of the next custom support I have ever received from a Shopify app! So easy to work with!

Loox has become a very frustrating experience with their 500 order limit and false statements about the plan working the exact same after the 500 limit is reached. If you start out on their Beginner plan you will eventually end up with the same issue we are having. Loox seems to assume every company has unlimited VC money to spend or is on a vertical growth trajectory. We are averaging around 2-3 reviews per month with Loox on 60-90 orders of a Made in the USA item. Because we passed their ridiculous lifetime 500 order limit on the Beginner plan they have degraded their service despite still paying monthly for it to force an upgrade. With our order volume Loox will cost at best 38 cents per order or almost two percent of our Revenue minus COGS. This is the same cost as Shopify which provides an astronomically higher value. They won't listen and yes they did offer a discount but its still not enough to warrant not switching to Omnisend Reviews which would cost us $0 extra to start using. I don't want to write this review but after being lied to about the software working and "I could stay on the beginner plan" but yet everyone when we have an issue with the software not working tells me you need to upgrade. They are simply just pushing us away. I have exchanged email after email with them about this concern and they don't seem to care.