Loox ‑ Product Reviews App

Loox is working great on my website, very happy with the results

Chester was fantastic in helping me resolve my technical issue. As someone who's not very tech-savvy, I really appreciated his patience and clear, step-by-step guidance. He made sure I never felt rushed or confused, and his friendly attitude made the process stress-free. Chester not only fixed the issue quickly, but he also took the time to explain everything in a way I could understand. Thanks again for the top-notch service, amigo

Tamarry with the support team was very responsive and fixed the issue within 24 hours.

I updated my domain name and all reviews disappeared from the page. I reached out to LOOX and expected a response within a few days. I was very surprised that it was very quick. Jodel was very helpful and quick to respond within a very short period of time. He was able to retrieve the lost reviews and make them visible again.

Easy to use and definitely gets results!

Great customer support, shoutout to Rotem, Tal and Shany who helped me a lot with their expertise to make my Google Shopping reviews and a custom coding job work.

Loox has become a very frustrating experience with their 500 order limit and false statements about the plan working the exact same after the 500 limit is reached. If you start out on their Beginner plan you will eventually end up with the same issue we are having. Loox seems to assume every company has unlimited VC money to spend or is on a vertical growth trajectory. We are averaging around 2-3 reviews per month with Loox on 60-90 orders of a Made in the USA item. Because we passed their ridiculous lifetime 500 order limit on the Beginner plan they have degraded their service despite still paying monthly for it to force an upgrade. With our order volume Loox will cost at best 38 cents per order or almost two percent of our Revenue minus COGS. This is the same cost as Shopify which provides an astronomically higher value. They won't listen and yes they did offer a discount but its still not enough to warrant not switching to Omnisend Reviews which would cost us $0 extra to start using. I don't want to write this review but after being lied to about the software working and "I could stay on the beginner plan" but yet everyone when we have an issue with the software not working tells me you need to upgrade. They are simply just pushing us away. I have exchanged email after email with them about this concern and they don't seem to care.

I'm beyond frustrated with Loox. Their customer support does not read any of the messages sent to them and just says they'll forward it to tier 2. I have been trying for two weeks to get downloadable versions of my video reviews and I have not been able to do so. When I reply to their emails both support@loox.io and Success@loox.app both are bounced back and the support team does nothing to help me. So I have to continue booking support through the shopify app only to go in a viscous cycle. Its ridiculous with the amount of money they charge my brands for their review platform!

I was having an issue with the image type and Rain, from their support provided a clear step by step solution that worked.

easy to use, and prompt support. Paid for itself with two orders won by the app.