Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

レビュー (22,838)

総合評価
4.9
評価レベルごとの件数
  • 評価の92%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
2024年11月11日

Aún desinstalado la aplicación, te lo cobran el mes completo.

SilkWave
スペイン
アプリの使用期間:3ヶ月
Looxが返信しました 2024年11月12日

Hey, Sara from the Loox team here :)

It looks like you may have received an app charge that was triggered by Shopify before you uninstalled Loox, since Shopify charges in advance.

Not to worry- I've reached out to you via email regarding your refund, I look forward to resolving this issue!

2024年11月10日

Bewertungen abspeichern funktioniert nicht

ReLoona
ドイツ
アプリの使用期間:3ヶ月
Looxが返信しました 2024年11月12日

Hey,
Shany from the Loox team here.

Thanks for sharing your experience. I would be more than happy to help you resolve any issues.

I’ve contacted you privately through our support and am here to ensure we get this sorted out together.

2024年5月19日

I have been extremely disappointed with the service provided by Loox. The technical support team lacks initiative and seems unwilling to go the extra mile to assist their clients. Despite having the capability to offer better solutions, they prefer to take the easy way out, leaving customers to deal with cumbersome workarounds. Overall, the support and service have been subpar and have not met our expectations.

Sunny Sweet Co.
フィリピン
アプリの使用期間:3ヶ月
Looxが返信しました 2024年5月21日

Hey,
Shany from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected.

Our Support team strives to provide help wherever we can. We are available 24/7 and always provide the best technical solutions whenever possible.

I’ve reached out to you privately through the email associated with your store.

2024年5月27日

You've introduced an incredibly expensive scaling fee, and we're paying you more than we pay for Shopify infrastructure. Something like this is never acceptable. I'm deleting the app before the last day and moving to a different app. I don't think I'll use it anymore

PUMMY
トルコ
アプリの使用期間:5ヶ月
Looxが返信しました 2024年5月28日

Hey,
Rotem from the Loox team here.

Loox offers various plans to fit stores of all sizes and budgets. All plans are designed to provide extremely high ROI on the price by increasing customer conversion and retention.

I’ve personally reached out to you regarding your plan to find the best fit for your business, and I'm happy to continue the conversation with you privately.

2024年7月5日

every time i try to use the app and import a review i get an error message. i haven't had a single use for the app yet. very frustrating. cant get any help from support.

The Zen Specialists
アメリカ合衆国
アプリの使用期間:10日
Looxが返信しました 2024年7月7日

Hey,
Rotem from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected.

I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support, and I look forward to continuing the conversation there.

2024年4月22日

Biggest mistake i ever made on shopify just to installed this App! once you subscribe there is no way out! even if it says uninstalling app from shopify store will be automatically unsubscribe ! thats not true ! billing keeps coming ! no answer from support or email! its discusting!

Pashstore
アメリカ合衆国
アプリの使用期間:15日
Looxが返信しました 2024年4月24日

Hey,
Lilach from the Loox team here :)

It might be that an app charge is already included in an invoice before the app is removed and, hence, still appears after it is uninstalled.

I see that we had a conversation with you regarding this charge.

In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

2024年6月30日

These are thieves. they still deduct money from your bank account eventhough you are not using their product

TrendGlamBeautyProducts.com
オランダ
アプリの使用期間:約1ヶ月
Looxが返信しました 2024年7月2日

Hey,
Rotem from the Loox team here.

Sometimes, app charges are automatically triggered before an app is uninstalled. While Shopify stops all future charges for the app, it will not stop any pending charges that have already been created.

I’ve reached out to you privately through our support email to refund you for this charge :)

2024年6月6日

import review function doesn't work and support is inexistent, no reply after days waiting and multiple emails sent.

Vexalux
フランス
アプリの使用期間:7日
Looxが返信しました 2024年6月7日

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience.

I can see we have communicated about this issue through email.

If you need any further assistance, our support team is available 24/7 and always happy to help!

2024年10月31日

lo usare

Falcor Electronic
アメリカ合衆国
アプリの使用期間:8日
Looxが返信しました 2024年11月2日

Hey,
Rotem from the Loox team here :)

Thanks for sharing your feedback.

We would be happy to discuss how we can improve your experience with Loox. I've reached out to you through our support to continue the conversation with you privately.

2024年7月3日

Payment deductions were made even after uninstalling the app.

BeeLobby
パキスタン
アプリの使用期間:2ヶ月
Looxが返信しました 2024年7月5日

Hey,
Shany from the Loox team here.

Sometimes, app charges are automatically triggered before an app is uninstalled. While Shopify stops all future charges for the app, it will not stop any pending charges that have already been created.

I've reached out to you privately via email to provide you with further assistance, and I look forward to continuing the conversation there.

In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have, and we'll gladly advise.