Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

レビュー (22,838)

総合評価
4.9
評価レベルごとの件数
  • 評価の92%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
2024年5月25日

I’ve been facing significant challenges with Loox. What was anticipated to be a seamless integration escalated into an array of issues and considerable time loss.

To begin with, the process of embedding reviews on my website was anything but straightforward. Despite meticulously following the provided instructions, I encountered numerous problems. Hours of troubleshooting yielded little success, and the assistance from Loox was, at best, ineffective. Rather than offering viable solutions, their advice was to revert to the previous code upon encountering errors.

Presently, although the ratings are visible, new complications have arisen. The “Choose Option” button is absent from certain collections, and the product cards are misaligned on mobile devices. Furthermore, the ratings are spilling out of the product cards.

This ordeal has been profoundly disheartening. I had high expectations from a service that’s marketed to simplify, not complicate, operations.

Alexa Pet Shop
ブルガリア
アプリの使用期間:1日
Looxが返信しました 2024年5月27日

Hey,
Rotem from the Loox team here.

I'm genuinely sorry to hear that your experience with Loox was not as you expected.

I'd be happy to assist you in continuing to set up Loox on your store.

I noticed that you've already uninstalled Loox. I've contacted you privately via our support email, and I'd love to schedule a call at your convenience so we can look into it together and ensure everything is sorted out to your satisfaction.

2024年8月23日

i would like to rate even lower but i cant

Dream Harmony
イスラエル
アプリの使用期間:約4時間
Looxが返信しました 2024年8月25日

Hey,
Shany from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve contacted you privately through our support and am here to ensure we get this sorted out together.

2024年10月6日

trop chaire

Mouha-Ecom
セネガル
アプリの使用期間:約1ヶ月
Looxが返信しました 2024年10月8日

Hey,
Arielle from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve personally reached out to you regarding this matter and am happy to continue the conversation with you privately.

2024年3月7日

is to expensive . for example for 761 orders we payed 160 $ with 0 revenue and 11 reviews collected.

dEmoda
ルーマニア
アプリの使用期間:6ヶ月
Looxが返信しました 2024年3月9日

​Hey,
Tal from the Loox team here :)

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

​Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.

​I’ve personally reached out to you I'm happy to continue the conversation with you privately.

2024年5月16日

I uninstalled during the free trial, and still got charged! Wow, just wow!

DODICI Jewelry
スペイン
アプリの使用期間:8日
Looxが返信しました 2024年5月18日

Hey,
Sara from the Loox team here.

I see that you've already uninstalled Loox. Sometimes app charges are automatically triggered before an app is removed and are therefore still included in your invoice.

I’ve reached out to you privately via email about your refund :)

2024年3月6日

non mi piace perche non ci sono le traduzioni in italiano

Perpali Bej
イタリア
アプリの使用期間:2年弱
Looxが返信しました 2024年3月7日

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience.

Loox widgets and emails can be translated automatically into 18 different languages through your Loox admin settings.

I've reached out to you privately through our support. In any case, our support team is available 24/7 and always ready to assist you!

2024年8月22日

nothing free about this - installed app, where is the free trial? clicking on the paid plan says due to now, so paying instantly no 7 day trial, is this joke?

Beyioon
スロバキア
アプリの使用期間:3分
Looxが返信しました 2024年8月23日

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

編集日:2024年7月19日

muito caro

RM STORE 24
ポルトガル
アプリの使用期間:6ヶ月
Looxが返信しました 2024年6月8日

Hey, Sara from the Loox team here.

I see we've reached out to you previously to provide assistance, but didn't receive a response from you.

In case you didn't see our message, I've reached out to you again via email to provide further assistance.

I look forward to continuing the conversation there.

2024年6月28日

Very bad, they make it impossible to find a cancel subscription button. Feels scammy

Trending Buy
ポルトガル
アプリの使用期間:約20時間
Looxが返信しました 2024年6月30日

Hey,
Arielle from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve personally contacted you regarding your subscription and am happy to continue the conversation with you privately.

2024年6月14日

It's not $9.99 as it says, instead it's $14.99

FashionFable Outfits
アメリカ合衆国
アプリの使用期間:7日
Looxが返信しました 2024年6月15日

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.